UCO Bank Customer Care

UCO Bank Customer Care 24*7 Customer Care Toll-Free Number

The toll- free number of UCO Bank assists individuals with enquiries, clarifications or complaints with regard to any product or service. The toll-free number is 1800-274-0123.

UCO Bank Email Contact

For many of the other services, one can simply email UCO Bank to inform or enquire about their concern.

• For ATM hot listing & helpline mail - uco.custcare[at]ucobank[dot]co[dot]in
• Other ATM Queries - hoatm[dot]calcutta[at]ucobank[dot]co[dot]in
• E-banking related queries - hoe_banking[dot]calcutta[at]ucobank[dot]co[dot]in
• Customer Grievances - hopgr[dot]calcutta[at]ucobank[dot]co[dot]in
• Customer Feedback/ suggestions - customercare[dot]calcutta[at]ucobank[dot]co[dot]in
• M-banking related queries - uco[dot]mbanking[at]ucobank[dot]co[dot]in
• For assistance in RTGS/NEFT- rtgsneftdesk[dot]kolkata[at]ucobank[dot]co[dot]in

UCO Bank SMS Contact

Debit Card hot listing can be done through a simple SMS communication. The SMS needs to be sent on 9230192301. There are three options to hot list the debit card.

•  SMS HOT
• SMS HOT SPACE Last4digitsofthecardnumber
• SMS HOT SPACE 14digitaccountnumber

UCO Bank Secure Mobile App

UCO Bank has created a mobile application which can be downloaded from the Play Store or App Store. Once this app is downloaded on your phone, a host of services can be used from it such blocking/unblocking digital banking services like m-banking, e-banking, debit card, UCO UPI, e-wallet at any time.

UCO Bank Complaints/Grievances

UCO Bank Grievance Policy

UCO Bank has defined policy for handling any complaint or grievance received by the bank. The main objective of having a detailed policy is to handle customer complaints swiftly. UCO Bank believes in offering services comparable to any other global bank. The escalation matrix helps the customer to take this complaint forward to the next level in case he is not satisfied with the response received at the first level. UCO Bank believes in treating all customer complaints fairly and efficiently.

UCO Bank has broadly classified complaints under various categories:

• Transactions: This refers to any issues faced with deposits, cash related transactions, account opening, transfer of the account, account closures, claims on deceased depositor’s accounts, TDS related issues, service charge and so on.
• Advance Related: These complaints refer to Loans and Advances/interest related.
• Government Complaints: Any issues related to PPF, Pension, Government business, NPS, Atal Pension Yojana, etc. fall into this category.
• Branch Related: Any complaints that are made specifically to a bank branch such as customer service, ambiance, security, people issue, etc. are categorized under branch complaints.
• Staff: any alleged harassment, misbehaviors on the part of the staff, use of rude language, bribery charges, etc. are included in the Staff category.
• Technology: If there are issues faced in the areas of technology interaction such as disputed ATM transactions, POS transactions, Internet Banking concerns, Mobile Banking issues, RTGS and NEFT, it comes under the Technology related complaints category.

The resolution of a grievance with respect to customer service must be closed out by the Bank Branch Manager. He is responsible for closing out all grievances received at the bank branch level. If the primary solution provided is not found satisfactory by the customer, the bank branch manager is responsible for sharing alternate routes and escalation levels with the customer. The next level of escalation is the Zonal office in case he is not able to offer a suitable solution to the complaint.

How to register a complaint/grievance with UCO Bank

If there is any grievance or complaint that needs to be registered with UCO Bank, it can be done in the following manner:

• The complaint must be first lodged with the Branch Manager or through the internet in Standardized Public Grievance Redressal System on the bank’s website. The complaint must be resolved by the Bank Branch Manager in 7 days.
• If there is no satisfactory resolution of the complaint, it is automatically escalated to the zonal office. The redressal time is 4 days within which it gets escalated to the circle office.
• If the complaint is not addressed in 4 days’ time, it gets escalated to the Head office.
• The Head Office takes up the matter and resolves it in 6 days’ time.
• All efforts are directed towards resolving the grievance in 21 days’ time from the first registration.
• In case the customers are not satisfied with the handling of the complaint, they may contact the Assistant General Manager, Strategic Planning & GAD, Head Office at the following contact details:

Telephone: 033-44557970 Fax No. 033-44557319

Email: hosp.cscell[at]ucobank[dot]co[dot]in

For speedy redressal, complaints can be lodged on the following telephone numbers and email addresses:

• Toll-Free Number - 1800 103 0123
• For ATM hot listing, helpline mail & Other ATM Queries - uco.custcare[at]ucobank[dot]co[dot]in, hoatm[dot]calcutta[at]ucobank[dot]co[dot]in
• E-banking related queries - hoe_banking[dot]calcutta[at]ucobank[dot]co[dot]in
• Customer Grievances - hopgr[dot]calcutta[at]ucobank[dot]co[dot]in
• Customer Feedback/Suggestions - customercare[dot]calcutta[at]ucobank[dot]co[dot]in
• For assistance in RTGS/NEFT - rtgsneftdesk[dot]kolkata[at]ucobank[dot]co[dot]in, bo[dot]treasury[at]ucobank[dot]co[dot]in
• For assistance in SPGRS - hosp[dot]cscell[at]ucobank[dot]co[dot]in
• For BCSBI helpdesk - hosp[dot]cscell[at]ucobank[dot]co[dot]in

FAQs: UCO Bank