Tamilnad Mercantile Bank Home Loan Customer Care

About Tamilnad Mercantile Bank

Tamilnad Mercantile Bank (TMB) was founded in 1921 and has its headquarters in Tuticorin in Tamil Nadu. While it started off in the last century as a local bank, it has steadily expanded all over India and has over 509 branches across the country today.

Tamilnad Mercantile Bank Customer Care

Tamilnad Mercantile Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Tamilnad Mercantile Bank branch and their queries clarified.

What is a home loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

Tamilnad Mercantile Bank Home Loan Customer Care

Tamilnad Mercantile Bank home loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to home loan addressed quickly through various channels as mentioned above.

Tamilnad Mercantile Bank Home Loan Customer Care Toll Free Numbers

The customers can easily contact Tamilnad Mercantile Bank’s customer care representative through the below toll-free number 180 0425 0426.

SMS: For any queries related to your personal banking, you can also call or send and SMS to the customer care number +91 9842 461 461. Your queries will be responded quickly by the executives of Tamilnad Mercantile Bank.

You can also visit the nearby Tamilnad Mercantile Branch or head office located at Tuticorin. Following is the address of the Head office:

Tamilnad Mercantile Bank – Head Office

57, V.E. Road,

Tuticorin, Tamil Nadu,

India. Zip: 628 002.

Email

Email is one of the easiest ways to contact the customer support team to raise your queries related to home loan and other banking products and services of Tamilnad Mercantile Bank. The response is quick, and your issues can be resolved with a day or two. If you want to send an email to Tamilnad Mercantile Bank regarding your home loan, you can mail at customerservcie(at)tmbank(dot)in.

Tamilnad Mercantile Bank Grievance Redressal Procedure

At Tamilnad Mercantile Bank, the customer is treated with high respect and each query is attended without much delay. Any customer can go through the following ways to raise any query, complaint or grievance at Tamilnad Mercantile Bank.

Contacting the Customer Care Team

The customers, at first, can contact the customer support team through email, SMS, telephone or visiting the nearby branch. Your queries will be resolved as quick as possible.

Online Complaint Form

With the increase of online usage, Tamilnad Mercantile Bank also allows their customers to register their complaints and grievances online. You can just visit the official website of the bank and go to ‘Complaint/Service’ page. You will now find an Online Complaint Form wherein you can enter your personal and contact details to register the complaint. Your queries should be redressed in a reasonable time.

Nodal Officers for Complaints:

If your queries are resolved in a reasonable time through the above methods, you can contact the Nodal Officers of the bank and raise your grievances. The contact details of the Nodal Officers are provided at the official website of the bank.

Banking Ombudsman

If your complaint, grievance or query is not addressed even by the Nodal Officer, you can escalate the issue to Banking Ombudsman appointed by the Reserve Bank of India.
You can also find contact details of Tamilnad Mercantile Bank’s important officials such as President, Vice President at their official website which can help you contact them directly and resolve all the queries.

Customer care numbers aid you in getting your queries resolved, help quicken process and gives you direct access to your bank and the status of your home loan and other credit products offered by Tamilnad Mercantile Bank. You can alternatively contact them in person through the various zonal offices or write to via email.

FAQS: Tamilnad Mercantile Bank Home Loan Customer Care

1. What is the toll-free number to contact Tamilnad Mercantile Bank customer care team?

You can call at 180 0425 0426 to contact the customer care team of Tamilnad Mercantile Bank.

2. How can escalate my complaint if Nodal Officer is unable to resolve it?

You can escalate your complaint to the banking ombudsman appointed by the RBI.

3. How to send an email regarding the home loan to Tamilnad Mercantile Bank?

You can send an email at customerservcie(at)tmbank(dot)in to get all the information regarding your home loan.