Syndicate Bank Car Loan Customer Care

What is the Syndicate bank Car loan Customer Care?

Syndicate bank customer care service is a combination of toll free numbers available 24x7 and other channels like email and the age old trusted postal service. The bank has separate customer care channels depending on the query or the requirement of the customer and the product or service relating to which customer requires assistance. Given below are details of all the customer care portals of the bank available to the customers.

• Toll free numbers – 

The toll free numbers of the bank for general as well as specific queries are highlighted here.

• For hot listing of Debit cards – 1800 208 3333/ 1800 3011 3333
• For hot listing of Credit cards – 1800 225 092 (for BSNL/MTNL customers)
• For mobile Banking/Internet banking/UPI – 1800 3011 3333/ 1800 208 3333

• Other contact numbers – 

• For general enquiry – 080 – 22260281 (available between 10 am to 5 pm on all the working days)
• For credit cards – 080 – 2207 3800 / 022 4042 6003
• For debit cards –  080 – 2207 3900 (for card not working)

080 – 2207 3835 (for disputes)

080– 2207 3888 (POS – for merchants only)

• Email – 

• For General queries - Syndcare[at]syndicatebank[dot]co[dot]in
• For credit cards – cardcentre[at]syndicatebank[dot]co[dot]in
• For debit cards – dcc[at]syndicatebank[dot]co[dot]in

NRI Division

The bank also has a separate NRI division taking care of all the queries and issues of the NRI customers. The contact details for the same are,

• Postal address - Syndicate bank

Treasury and International Banking Department

International Division

Maker towers ‘F’

2nd Floor,

Cuffe Parade,

Colaba,

Mumbai – 400005

• Telephone - +91 22 2218 9606/ 2218 1780 (available between 10 am to 5 pm)
• Email Id - nrd[at]syndicatebank[dot]co[dot]in / 

idmumbai[at]syndicatebank[dot]co[dot]in / 

          idforex[at]syndicatebank[dot]co[dot]in

Mobile banking facility is also available for the customers of the bank for quick and hassle free services and transactions to be done on the move. Some of the facilities available through mobile banking app are transfer of funds using IMPS/ within the bank, balance enquiry, mini statement, Aadhaar Seeding, Cheque book requisition request, value added services and bill payments, etc.

The bank also has an Internet Banking facility to facilitate the customers to carry out the necessary banking transactions without the need to physically visit the bank’s branch. However, in case of any help or assistance with regards to the internet banking, customer can contact the bank in the following manner,

Customer Facilitation Centre for Syndicate Bank

SYNDICATE BANK 

Electronic Payments and Settlement Office (EPSO)

Second Floor,

Syndicate Bank Building,

#26, Sir P. M. Road,

Fort, Mumbai – 400001

Telephone – 022 22653157/ 58

Email - epso[at]syndicatebank[dot]co[dot]in

Apart from the above customer care channels, the bank also has a virtual assistant feature ASK SYNDI available at the bank’s website. Customers can chat with the virtual assistant Dhee.AI in either English or Hindi as they may prefer and get answers to their routine queries.

Details of the Car Loans of the bank

The car loan offered by Syndicate Bank is among the most sought after loans in the market for being at competitive rates and easy documentation and processing. The bank has revised its loan offers under personal banking for purchase of new cars as well as two wheelers. The car loan of the bank is called ‘Synd Vahan’. The eligible applicants for this loan are individuals, proprietary concerns, partnership firms, Trusts, Societies, other legal entities (except HUFs and Directors/employees of The Corporates).

Following are some of the details of Synd Vahan loans offered by the bank.

The details of document required, processing charges charged on the processing of the loan application, any other specifications/requirements with respect to the eligibility of the applicant in applying for the loans are available at the bank’s website or by contacting the customer care service or visiting the nearest branch of the bank.

Grievance Redressal

The grievance redressal process of the bank is detailed below:

• The first point of contact for the customers to address or report their grievances is the customer care of the bank or the Branch Office. The complaint should be resolved within a maximum of 7 days.
• If the complaint is not resolved in due time or if the response received is not to the satisfaction of the customer, he/she can raise the complaint to the Regional Officer and can get a response within 15 days of such escalation.
• Customers can further raise their issue to the Zonal Officer and later to the Nodal Officer available at the Corporate Office. The contact details of the same are given below:

Deputy General Manager,

Syndicate Bank

Corporate Office

Business Strategy & Planning Department

Syndicate Bank Building

2nd Cross, Gandhinagar,

Bengaluru – 560009

Telephone – 080 22260281

• The next stage of redressal is approaching the Line Functioning Heads for loans at the Corporate Office.
• The final recourse available to the customer within the bank’s system is the Managing Director or the Chairman of the bank at the Corporate Office.
• If the complaint remains unresolved even after a month of raising the issue, the customers can approach the Banking Ombudsman appointed by the RBI.

The Internal Ombudsman can also be approached by the customers to get a resolution at the following address.

Directorate of Public Grievances,

Government of India

Cabinet Secretariat

Sansad Marg,

New Delhi

About the Bank

Syndicate Bank originally known as Canara Industrial and Banking Syndicate Limited came into being in the year 1925 and has over 4000 branches across the country an Overseas Branch office in London, UK.

FAQs: