South Indian Bank Credit Card Customer Care

South Indian Bank Credit Card Customer Care

24/7 South Indian Bank Credit Card Customer Care Numbers: 1800 425 1809 / 1800 102 9408 / 91 – 484 - 2388555

South Indian Bank Credit Card Customer Care E-mail Address: customercare[at]sib[dot]co[dot]in

South Indian Bank in association with SBI Cards has launched a Co-branded Credit Card named South Indian Bank- SBI CREDIT CARD. These credit cards offer many conveniences and various offers for users. They also have a dedicated customer support team to assist customers with their queries and service requests. This article aims at providing information on South Indian Bank Credit Card Customer Care.

As mentioned above, South Indian Bank offers 2 different credit cards in association with SBI Cards

• South Indian Bank SimplySAVE SBI Card
• South Indian Bank- SBI Platinum Card

These cards come with a credit limit as high as Rs.10 lakhs for eligible customers. Customers can contact the 24x7 Customer Care numbers for any assistance regarding their credit card account.

South Indian Bank Credit Card Customer Care Number

What Should I Do In Case Of Loss Or Theft Of My South Indian Bank Credit Card?

In case of loss or theft of your South Indian Bank credit card, you will want to report it to the Bank immediately. The first thing you need to do is call the SIB 24 hours customer care numbers or contact them via email immediately. Below is the number to call in case of loss or theft of your credit card

SIB 24x7 Customer Care Number - 1800 425 1809/1800 102 9408

SIB Credit Card Email details: You can also email customer service at customercare[at]sib[dot]co[dot]in

Whom Should I Contact In Case Of Fraudulent Or Unauthorized Transaction On My South Indian Bank Credit Card?

If you find any fraudulent transaction on your card, you can contact the H.O. of Vigilance & Inspection department

H.O. of Vigilance & Inspection

Email: fmcell[at]sib[dot]co[dot]in

Phone: 0487-2421297

You can also send a written mail at the below addresses:

South India Bank Credit Card Grievance Redressal

In spite of a dedicated customer support team, the customer might come across a few feedbacks or complaints relating to the bank’s products. The bank encourages its customers to promptly report any such grievance to them in a timely manner. They have also set up a grievance redressal mechanism to provide quick and timely resolution. You can contact the Branch Manager either by phone, e-mail or in person, to get your grievance redressal on the same day at the branch level. If your complaint is not redressed on the same day at the branch level, you can follow the steps below:

Level 1 – Register your case with the Regional Head: You can do this online as well write to them regarding your grievance. Within 3 days, you will receive an acknowledgment and your complaint will be remedied within 10 working days from the date the complaint is received.

You can register your grievance online with the Regional Head Grievance Registration with Regional Head.

You can also send in your complaints by mail to the Regional Head. The addresses of the Regional Offices are given at the end of the article. Please refer to that. Click Complaint Registration to download the complaint registration form.

Level 2 – Escalation of complaint to the Nodal Officer at HO: If you are not pleased with the solution obtained from the Regional Head or have not received any response within 10 working days after the complaint has been lodged, you can communicate your complaint with the Deputy General Manager, Customer Relations Dept. (CRD) for complaint redressal. You may register your complaint online or send it to the following address Deputy General Manager, Customer Relations Dept. (CRD):

DGM – Customer Relations (CRD), 

South Indian Bank Ltd., 

Head Office, Mission Quarters, 

Thrissur, Kerala – 680001.

Tele : 0487-2420020, Extn: 686

You will receive an acknowledgment within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint.

Stage 3 - Escalation of Complaint to Executive Vice President (Administration): If you are not happy with the DGM’s solution or have not received a response within 10 working days of escalating the complaint, you may further escalate the complaint to the Principal Nodal Officer. You can also lodge your case online for resolution.

Contact details for the Principal Nodal Officer

Chief General Manager & Chief Information Officer, 

South Indian Bank Ltd., Head Office, 

Mission Quarters, Thrissur, 

Kerala, PIN 680 001. 

Tele : 0487-2420020, Extn: 563

If you are still not satisfied with the response to your complaint, you can contact the Banking Ombudsman. Contact details are listed on the Reserve Bank of India website.

Registered Office

South Indian Bank Ltd.

Head Office

T.B Road, Mission Quarters,

Thrissur 680 001, Kerala

Telephone Nos : +91-487-2420020, 2420058, 2420113, 2436666

South Indian Bank – Zonal Offices

South Indian Bank Credit Card Customer Care FAQs