SBI Credit Card Customer Care

About SBI credit card customer care

For any questions or concerns, customers can contact the SBI credit card customer care division in various ways. This department addresses customer queries 24×7. Whether a customer has lost his/her credit card or is having issues regarding credit card statements or wants to enquire about accumulated reward points.

SBI credit card holders contact the bank’s credit card customer care centre via email, call, SMS, postal service and also using social media platforms. For registering any queries with SBI credit card customer care, including grievances or feedbacks, cardholders can make use of any of the channels mentioned here.

SBI credit card customer care numbers

Toll-free number

Customers who wish to contact the customer care division of SBI credit card for credit card enquiries can use the general inquiry contact number or the dedicated number. Mentioned here are the details:

Toll-free number: 1860 180 1290, 1800 180 1290

Chargeable number (Standard Plan Tariffs Apply)

The alternate number that can be used is - (STD Code) 39020202. This is not a toll-free number and normal call charges may apply to this number.

SBI missed call customer service

Customers who don’t want to go through the hassle of calling and waiting for a response from customer care can register for SBI’s missed call service. This facility allows customers to access credit card information by simply giving a missed call from their registered number to the numbers mentioned below. To use this, customers must make sure to give a missed call using their registered mobile number. Once a customer gives a missed call on the below-mentioned numbers, the bank sends an SMS response on the registered mobile number of the customer.

Following are the numbers to call, based on the query-

• Balance Enquiry- 8422845512
• Reward Points - 8422845514
• Credit and Cash Limit- 8422845513
• Status of Last Payment - 8422845515

SBI customer care via SMS

SBI card division also offers the ‘Simply SMS’ service which can help in getting common details about credit card account. To get a response to their queries, customers must send an SMS from their registered mobile number. Given below are the SMS codes which customers have to send combined with the last four digits of their credit card number-

SBI customer care postal address

Credit card customers who are not familiar with the online mode of raising complaints/queries can write a letter to the SBI card division. While writing, the issue must be clearly explained and in detail. It is also important for customers to include identification proof such as customer ID or card number. Customers should never share PIN, OTP, CVV or internet banking passwords while drafting any letters to the bank.

Mail the better at the below-mentioned address -

SBI Card, 

P.O. Bag 28, GPO, 

New Delhi – 110001

Head office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon – 122002, Haryana, India

SBI customer care email

A credit card customer who has queries related to SBI cards can write an email to the bank’s customer support team.  The email cannot be sent directly as customers have to visit the bank’s page and enter the customer ID along with the password. An email can be sent only after logging in with this process.

SBI customer care social media handles

SBI credit card division’s customer care is also available on social media. Customers can reach out to the bank for their queries or concerns via Twitter. SBI credit card’s Twitter Handle is @SBICard_Connect.

Customers can reach out to this handle and send queries/complaints in the format of a tweet. The bank’s customer support team will then contact the customer to resolve the query.

Recommended read – Customer care of top banks in India

Conclusion

With so many access channels, SBI’s credit card division makes it easy for customers to reach out to the bank’s credit card customer care through the mode that they are most comfortable with. This is one of the reasons why credit card users prefer to opt for SBI credit cards.

State Bank of India Credit Card Customer Care FAQs