RBL Bank Personal Loan Customer Care

About RBL Bank

One of the fastest-growing private sector banks in India, RBL Bank, was founded in 1943 at the Kolhapur region in Maharashtra. The bank offers banking services under six business verticals including commercial banking, retail assets, corporate and institutional banking, branch and business banking, development banking and financial market operations. Currently, the bank has over 1600 offices and operates in 28 states and UTs. It is listed on both BSE and NSE.

RBL Bank 24X7 Customer Care

RBL Bank is committed to high levels of customer service. The bank offers multiple channels for customers to get in touch with the customer service team. Customers can find answers to their queries using the following phone numbers or by writing to the team at the following email ids.

RBL Bank Personal Loan

RBL Bank offers unsecured personal loans to salaried individuals to help them meet his/her immediate cash requirements. There are no restrictions on the usage of funds availed via a personal loan, making it an ideal choice for individuals to meet various lifestyle needs.

Here’s a glance at the salient features of personal loans from RBL Bank:

• The loan amount ranges from Rs. 1 lakh to Rs. 20 lakhs
• Payment tenure ranges from 12 months (1 year) to 60 months (5 years) 
• No collateral, security or guarantor required
• Quick and hassle-free documentation 
• Competitive interest rates
• Quick loan sanction 

The eligibility criteria for personal loans is that you must be a salaried individual earning Rs. 25,000 or more per month. The minimum and maximum ages for loan sanction are 25 years and 60 years, respectively. The borrower must have work experience of minimum one year at the current job and total work experience of three years or more.

Require documentation include:

• Application form with a recent colour photograph of the applicant
• KYC details, including PAN card, ID proof, address proof, etc. 
• Bank statement for the last three months
• Salary slips

*Note that while these are the general terms and conditions, personal loan sanction is at the sole discretion of the bank.

RBL Bank Personal Loan Customer Care

Are you looking to avail a personal loan from RBL Bank? Or are you an existing borrower? You can get in touch with the customer care team to find more details of the personal loan from RBL Bank.

Here are the ways to get in touch with the customer care team for personal loan queries:

• Using the MoBank app – Log into your account on the MoBank app. Click on customer service and raise a request for a callback. The customer care team will get back to you shortly.
• Using the X’perience Center – Connect with the customer care team by dialling 022 6115 6300*.
• Visit the nearest RBL Bank branch – Alternatively, you visit the nearest bank branch to apply for a personal loan or to seek help from a banking executive for your personal loan queries.

* Standard call rates apply

RBL Bank Grievance Redressal Mechanism

If you are not satisfied with the response received from the customer care team, you can escalate the issue via various levels.

Level 1: Contact the customer service executive or the manager of your branch. Alternatively, you can also reach out to the customer care team via the following helpline numbers 022 6115 6300/1800 1238 040. Kindly note the reference number provided by the customer care team for future references.

Level 2: If you are not satisfied with the response received in Level 1, you can escalate the issue by contacting the Regional Nodal Officer. Make sure to mention your reference number.

The regional nodal officer will respond to you within ten days. 

Level 3: If the response received from the regional nodal officer is not satisfactory, you can reach out to the Principal Nodal Officer.

Principal Nodal Officer – RBL Bank Ltd. 

Address: Unit No. 306-311, 3rd Floor, JMD Megapolis, Sector – 48, Sohna Road, Gurugram – 122018, Haryana.

Email - principalnodalofficer@rblbank.com

Contact number - 022 7143 2700

The principal nodal officer will respond to you within ten days. 

Level 4: If you are still unsatisfied, you can contact the Banking Ombudsman service of the RBI.

EndNote

Connect with the Customer Care Team for Faster Resolution of your Complaints

RBL Bank offers a seamless customer care service to help existing borrowers and new borrowers resolve all their queries. Get in touch with the team via email or phone to address your questions and complaints. Alternatively, you can always drop into your nearest RBL branch to get your queries resolved.