RBL Bank Home Loan Customer Care

RBL Bank Zonal Offices

RBL Bank 24X7 Customer Care

RBL Bank has set up an efficient customer care depart to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest RBL Bank branch and their queries clarified.

Email:

Email is one of the best ways to register your complaints or seek clarification on various banking queries. Like every other bank, RBL bank too lets you send an email to their customer care team regarding all your home loan queries. The response is quick and saves you the effort of calling up the customer care team. You can reach out the customer support team at customercare(at)rblbank(dot)com.

To write:

You can also write your complaint or feedback to the following addresses of RBL bank

Administrative Office

RBL Bank Ltd.

Mahavir,

Shri Shahu Market Yard,

Kolhapur - 416005

Maharashtra

Registered Office

RBL Bank Ltd.

1st Lane,

Shahupuri,

KKolhapur - 416001.

Maharashtra

Corporate office

RBL Bank Ltd.

One Indiabulls Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W),

Mumbai 400013

Social Media

As social media is becoming the popular platform, RBL bank is too active on all social media channels. You can just follow the page to get the latest updates on various banking products or directly message them to register your feedback or seek clarifications.

What is a home loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

RBL Bank Home Loan Customer Care

RBL Bank Home Loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to Home Loan addressed quickly through various channels as mentioned above.

RBL Bank Grievance Redressal Procedure

RBL Bank has a transparent and an efficient grievance redressal procedure to deal with customers’ queries, complaints and feedback. Following is the procedure followed for Grievance Redressal.

Level 1:

You can first contact the customer support team or visit the nearby branch to register your complaint or queries regarding any banking product. You may contact the Branch Manager and file a complaint. You will be provided complaint acknowledgement for with the reference number which can be used for future correspondence.

Alternatively, you can also reach the Customer support team at the following numbers 022 61156300 to 99 or 18001238040

Level 2:

In case you do not get a response in 10 days or not satisfied with the resolution provided by Level 1, you may email or write Regional Nodal Officer. You can get the contact details at the official website of the bank.

Level 3:

In case you are still not satisfied with the resolution provided, you may email or write your grievance to the Principal Nodal officer. You should get a response within 10 days else you can escalate the issue with the Banking Ombudsman appointed by the Reserve Bank of India.

Eligibility Criteria for RBL Bank Home Loan

It is better to check your eligibility criteria before applying a home loan with RBL bank or contacting the customer support team to seek clarifications. You must have the following criteria to become eligible for a home loan with RBL Bank.

• You should either be a salaried or self-employed individual
• You should be 24 years old and above
• You should have a good credit score (750 recommended)
• You should have a minimum work experience of 2 years and remain in the current job for 1 year

Locate RBL Bank’s ATM and Branches

It is easy to locate the nearest RBL’s ATMs and branches if you are online. You just need to visit the official website of the bank and click on ‘ATM & Branches’. Just by entering the name of the place where you want to search, you can easily locate them.