RBL Bank Credit Card Customer Care

RBL Credit Card Customer Care Overview

RBL Bank Credit Card Helpline: +91 22 6232 7777

RBL Bank SuperCard Helpline: +91 22 7119 0900

For General Banking Queries : +91 22 6115 6300

Email them at customercare[at]rblbank[dot]com 

Dedicated Helpline Numbers for Complaints - 

Banking: 1800 120 616161

Credit Cards: 1800 102 622

If you have a query about your RBL card, then you can call the helpline for addressing your issue. You could be inquiring about an unauthorized payment on your card or wish to check if a payment has gone through or simply want to check your balance. For all these queries and more, the

The RBL credit card customer care number is +91 22 6232 7777 or 1800 121 9050.

You can contact the RBL credit card customer care number for any inquiry regarding your card. All service requests regarding credit cards can be processed by the RBL credit card customer care number.

If you wish to contact RBL card customer care via email, the RBL credit card contact details are as follows: cardservices[at]rblbank[dot]com

Similar to credit cards, RBL bank offers various Super Cards in association with Bajaj Finserv. For any queries or assistance regarding your Super Cards, you can call them at +91 22 7119 0900 or send an email at supercardservice[at]rblbank[dot]com.

If you have any other general queries relating to your RBL Bank account, you can call them at +91 22 6115 6300 or send them an email at customercare[at]rblbank[dot]com.

RBL Credit Card Customer Care Feedback

If you wish to provide feedback on a particularly helpful RBL employee or department or show appreciation for any RBL banking process or initiative, or have had a good service experience, you could log on to the RBL website and fill in the Customer Suggestion and Complaints. You can submit the form online on the website.

Where can I report a fraudulent activity on my RBL Bank Credit Card?

If you find any unauthorized or fraudulent charge on your credit card, call these numbers:

Call: +91 22 6115 6300
Email: vigilance[at]rblbank[dot]com

Grievance Redressal - Credit Cards

If you have a problem with your RBL Bank credit card or Super Card and wish to lodge a complaint, RBL offers a series of redressal levels to help you gain a full and satisfactory resolution to your problem.

1. First Level

• Call to Customer Service - Please call the 24-Hrs helpline number at the following number:
• For RBL Cards - 022 6232 7777
• Email: cardservices[at]rblbank[dot]com
• For BFL Super Cards - 022 711 90 900
• Email: Supercardservice[at]rblbank[dot]com

Letter - For sending any written correspondence, please write to the following address: Manager - Credit Cards Service, 

RBL Bank Limited Cards Operating Centre - COC, 

JMD Megapolis, Unit No 306-311 - 3rd Floor, 

Sohna Road, Sector 48, 

Gurugram, Haryana 122018.

The bank will respond to you within 10 days of receiving your letter or email depending on the nature of your query and the time required for resolution and communication.

A response will be sent within 10 days of receipt of your letter or email. In order for quick resolution, remember to include the following details with your letter:

• Your full name
• Your account details, if you are an existing customer
• Your contact details (address, telephone number and e-mail)

2. Second Level

In case you do not get a response in 10 days or are not satisfied with the resolution provided by Level 1, you may email or write to Head – Credit Cards Service at

Email – headcardservice[at]rblbank[dot]com

Or write to the following address:

Head – Credit Cards Service,

RBL Bank Limited

Cards Operating Centre - COC,

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48,

Gurugram, Haryana 122018

Please quote the reference number provided to you in your earlier interaction along with your account number/credit card number.

3. Third Level

In case you do not receive a response from the Head of Credit Cards Services within 4 business days, you may write to the Nodal officer at the following email or mailing address,

Email -principalnodalofficercards@rblbank.com or

Contact Number - 022 7143 2700

Mail - write to the following address

Principal Nodal Officer

RBL Bank Limited

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48,

Gurugram, Haryana 122018

If you are not happy with the response to your complaint, you can escalate the matter to the Regional Nodal Officer. If you are still not happy with the response, you can contact the Principal Nodal Officer. Finally, if still unsatisfied, you can contact the Banking Ombudsman. The contact details for all these officers are available on the RBL website.

Below are the details of the RBL offices:

1. Administrative Office

RBL Bank Ltd.

Mahavir,

Shri Shahu Market Yard,

Kolhapur - 416005.

Maharashtra

Ph: +91 231 2650981 to 984

2. Registered Office

RBL Bank Ltd.

1st Lane,

Shahupuri,

Kolhapur - 416001.

Maharashtra

Ph: +91 231 6650214

3. Corporate office

RBL Bank Ltd.

One Indiabulls Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W),

Mumbai 400013

Ph: +91 22 4302 0600

4. Banking Ombudsman

In the event you do not receive a “final response” within 30 days from the date you raised your issue, or are dissatisfied with the same, you may approach the Banking Ombudsman for an independent review. For more details on the Banking Ombudsman, you can visit the RBI website.

Missed Call Facility for General Banking Accounts: 

5. Missed Call Facility

RBL Bank has introduced the new “Missed Call” service for Account Balance(s)

Customers can dial 1800 419 0610 from the registered mobile number and get their Savings and/or Current Account balance(s). This facility is available 24x7 at no additional cost.

If they require any clarification or assistance, they may call the customer care at: +91 22 6115 6300

Or write to them at customercare[at]rblbank[dot]com

Or visit your nearest RBL Bank branch

RBL Bank Branch contact details for select cities

RBL Bank Credit Card Customer Care FAQs