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Punjab and Sind Bank Car Loan Customer Care
Punjab and Sind Bank is a public sector bank and has its headquarters in the national capital of the country. The bank caters to various segments of retail and corporate banking like MSME banking, agricultural banking, international banking, digital banking, various government schemes, priority banking among many other services. The bank provides various schemes for its customers so as to give them the maximum possible benefit and assistance in meeting their needs and desires for commercial as well as personal use.
About Punjab and Sind Bank Car Loan Customer Care
What is the PSB Car Loan Customer Care Number?
Punjab and Sind Bank has a dedicated customer care service available 24x7 to provide any kind of assistance the customers may need in their day to day banking or any information they may require about any of the products and services of the bank. Customers can contact the customer care service at their toll free number 1800 419 8300.This is a centralized customer care number catering to all the general as well as specific queries of the customers. The customers can also contact the customer care for hot listing of the ATM/RuPay Cards by simply sending an SMS from the registered mobile number to +91 9223815844 in the following manner
LOST Space last 4 digits of the card number, or,
LOST Space 14 digit account number
Customers can also contact the Head Office Departments and the Zonal Offices for their queries or concerns regarding specific departments or regions. The contact details for the same are available at the bank’s website.
Details of PSB Apna Vahan (PSB Car Loan)
PSB car loan scheme is named as PSB Apna Vahan and is an attractive car loan for the prospective buyer to easily finance their cars and fulfill their needs/ desires of a new car. The Bank provides easy car loans for purchase of new cars or used/old cars for the personal use of the customer/borrower(s). The bank offers Car Loans under this scheme for personal use only. Car loans for commercial use/purpose can be availed under a different scheme of the bank. Some of the key features of the PSB Apna Vahan Scheme are highlighted here.
- Eligibility –
The eligible applicants for the purpose of this scheme are the individuals and business concerns whether corporate or non corporate. The age criterion for this scheme is a minimum of 18 years of age and the maximum of 60 years in case of non-pensioner service class and 70 years for pensioner and others.
The customers can apply for a loan under this scheme for a two wheeler as well as a four wheeler.
- Rate of interest –
The rate of interest applicable for the car loans under this scheme is given below:
| Category | Interest p.a. |
|---|---|
| New four wheeler | 1 year MCLR+0.25% |
| New two wheeler | 1 year MCLR+5.00% |
| Old four wheeler | 1 year MCLR+3.00% |
Margin –
The bank has set a minimum margin requirement in approving the car loan for the applicants. The bank requires 15% of the on-road value of the vehicle as a margin in case of new cars, however, the same is waived off for an existing borrower. Also, the margin requirement in case of old vehicles is 25% of the value of the vehicle.
Repayment tenure –
The repayment tenure of the bank for the PSB Apna Vahan Scheme is:
| Category | Tenure |
|---|---|
| New four wheeler | 84 months (7 years) |
| New two wheeler | 36 months (3 years) |
| Old four wheeler | 60 months (5 years) provided the vehicle age and the repayment schedule together should not exceed 84 months (7 years) |
The quantum of finance that can be disbursed under the scheme is need based and according to the guidelines set by the bank in this regard. The bank has no set limit for the same.
The vehicle so purchased out of the loan is liable to hypothecation if the customer does not repay the loan of the bank in due time.
The bank does not levy any prepayment charges or foreclosure charges in case of individual borrowers (including sole proprietorship) but for the corporate borrowers the prepayment charges are 1% of the outstanding loan amount.
The customers can visit the website of the bank or the bank’s nearest branch or contact the customer care of the bank to get the details of the list of the documents required, exact rate of interest applicable, any other hidden charges levied by the bank, etc.
Grievance Redressal/Feedback
PSB bank has a detailed grievance redressal system in place to handle and process all the queries or complaints of the customers that they may have in the course of their relationship with the bank. The bank also observes the ‘Customer Day’ on every 15th of the month where the customers can meet the top management of the bank with prior appointment.
The bank also has the policy of referring the complaints to an Internal Ombudsman. Such an internal escalation is done by the bank in the cases where the complaint has been rejected or the customers have been provided with a partial relief for their grievance.
The various levels of escalation of the grievance as per the policy of the bank are stated below.
- Level 1 –
The very first point of contact for the customers to register their complaints and grievances is the branch’s manager and the customer care of the bank. Customers can also fill an online complaint form or download the same and submit the duly filled form. Customers can register their complaints with the bank using these channels and get an acknowledgement for the same.
- Level 2 –
The secondary level of grievance redressal system is the escalation to the Zonal Officers of the bank in the event that the customers do not get an adequate response from the previous level or if the response is not received in due time.
- Level 3 –
The final level of escalation available with the bank is raising the complaint/grievance to the Nodal Officer at the Head Office who is appointed by the bank to deal with the Customers’ Complaints/Grievances.
The contact details of the Nodal Officer and the Principal Nodal Officer for redressal of complaints are mentioned below.
Nodal Officer
- Telephone - 011-25728966
- Email Id - ho[dot]complaint[at]psb[dot]co[dot]in
- Postal address - Chief Manager (Inspection),
Punjab & Sind Bank,
3rd Floor, 21,Rajendra Place,
New Delhi -110008
Principal Nodal Officer
- Telephone - 011- 25862076
- Email Id - dgm[dot]inspection[at]psb[dot]co[dot]in
- Postal address - Deputy General Manager (Inspection),
Punjab & Sind Bank, "Bank House",
7th Floor, 21, Rajendra Place,
New Delhi 110008
Customers can further use the following means to get a resolution to their complaints/grievances if they do not get any satisfactory answer from the bank’s grievance redressal mechanism or if the bank fails to give a response within one month of raising the complaint by the complainant.
- Office of the Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 2006.
- Directorate of Public Grievances,
Govt. of India,
Cabinet Secretariat,
Sansad Marg,
New Delhi.
- Distt. Consumer Forum, under Consumer Protection Act, 1985,
About the Bank
Punjab and Sind bank was founded in the year 1908 and is over a hundred year old bank having a huge presence primarily in the state of Punjab and across the country as well. The bank has an extensive network of 1559 branches and more than 1500 ATMs throughout the country.
FAQs:
1. What is the maximum loan amount that can be sanctioned under the PSB Apna Vahan Scheme?
The bank imposes no upper limit on the amount of loan that can be sanctioned under the scheme. The amount of loan to be disbursed is based on the repaying capacity of the borrower, his/her credit score, etc.
2. Does the bank provide loans for commercial use?
the bank does provide loans for purchasing vehicles for commercial use but not under the PSB Apna Vahan Scheme.
3. When is the processing fee on the vehicle loans waived off?
The bank can waive off the processing fees levied on the sanctioning of the loan at the time of any offers during the festival campaign period.
4. What are the document charges levied by the bank?
The document charges levied by the bank are the actual stamp/revenue expenses incurred.
5. Does the bank have any guarantee requirements for securing the loan?
The guarantee requirements of the bank vary on a case to case basis depending upon the client’s profile, his/her relationship with the bank, his/her credit score etc.
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