Punjab National Bank Home Loan Customer Care

Punjab National Bank 24x7 Customer Care

For information or complaints, one can get in touch with Punjab National Bank in many ways. The bank has set up a 24x7 Customer Care helpline number for various banking needs. The number is 1800 180 2222 and 1800 103 2222. One can also visit the bank website for immediate information on their products and services. The FAQ section is quite helpful to resolve smaller queries quickly. Another way to get your clarifications sorted is by visiting the nearest bank branch and personally consult a bank representative.

What is a home loan?

A home loan helps in plugging the financial needs for buying a house. The individual can repay the borrowed amount within the set tenure period. The property being bought acts as the mortgage for the loan. A home loan can have a flexible or fixed rate of interest. The repaying capacity of the individual is the primary factor in determining the home loan amount. The repayment capacity is based on the monthly disposable income. If this income is high, then the loan amount also becomes higher. The tenure of a home loan can vary between 5 to 30 years. Also, one can avail tax benefits on home loans.

Punjab National Bank Home Loan Customer Care Helpline

One can get all basic information on home loans through the bank website. Punjab National Bank has also made it easier to connect with them through a toll free number dedicated for housing loans. This number is 1800 120 8800. The Punjab National Bank Housing Finance Customer Care number is 011 23357174 and email is loans(at)pnbhfl(dot)com. Internet banking is also option with Punjab National Bank. One can download the bank app and navigate through the information with a click of a button. This is available both on the Apple Store and Google Play. The presence of the bank on social media channels also makes it easier to connect with the bank on various activities.

How to apply for Home Loan with Punjab National Bank

Applying for a home loan with Punjab National Bank can be done in many ways. One can call the Home Loan Customer Care number at 1800 -120-8800 or send an SMS PNBHFL to 56161. A call back facility is also available once you leave contact details on the website. The bank also offers doorstep service with a dedicated relationship manager.

You need to submit the loan application with the required set of documents. The application is then accessed by the bank to check various eligibility and funding norms. A property evaluation and title check is carried out by the bank to determine the property value and legal clearance of the property to finalize the loan amount. Based on the internal and regulatory policy, the bank has the right to reject your loan application. One needs to submit the original property documents along with signing agreements, handing over registered property papers and submission of post-dated cheques or ECS. Once the bank finds all documents in order, it will disburse the loan amount to the developer/builder. The EMI will start after this step. The Punjab National Bank website offers EMI calculator to easily calculate the EMI on the basis of interest rate, principal loan amount and the tenure.

One needs to check for loan eligibility before applying for a home loan. This helps in avoiding any rejections or unnecessary hassles in the loan application process. The bank also checks for your credit worthiness. It is important to check your credit score and make it favourable to ensure the loan application is approved.

Punjab National Bank Grievance Redressal Mechanism

Punjab National Bank has clearly laid out the Grievance Redressal process for customers and non-customers of the bank. This ensures better interaction and resolution of issues quickly.

The 1st step of this process is to register your complaint with the Bank Branch Manager for immediate redressal. This can be done by getting the complaint form and submitting it. The branch manager is the first point for immediate redressal of grievance. For faster resolution, the bank recommends submitting it through online method. Select branches of the bank offer hotline services for connecting to the call centre to lodge complaints. If you do not get satisfactory response from the branch manager, the issue can be escalated in the following manner:

Level 1

You can write regarding the issue to the Circle Head of Punjab National Bank. The concerned contact details for different regions have been mentioned on the bank website.

Level 2

In case you are not satisfied with the response offered by the Circle Head within a reasonable time period, you can escalate the issue to the Zonal manager of Punjab National Bank. The contact details of various zonal managers are available on the bank website.

Level 3

Furthermore, if you are not satisfied with the response received from the Zonal manager, the matter can be escalated to the Principal Nodal Officer at:

Principal Nodal Officer (General Manager),

Punjab National Bank

Customer Care Centre

Plot No. 4, Sector-10, Dwarka

New Delhi-110075

E-Mail: care(at)pnb(dot)co(dot)in

The Bank internally escalates all cases to the Internal Ombudsman for a final decision where either the complaint is rejected or partial relief is offered.

The Punjab National Bank Circle Offices and branches are listed below: