Punjab National Bank Car Loan Customer Care

What is the PNB Car Loan Customer Care Number?

Punjab National bank has a dedicated customer care service available 24x7 throughout the year for any assistance needed by the customers. The customer care service of the bank can handle multi-lingual calls (Tamil/Telugu/Kannada/Malayalam/Punjabi) so as to maximise/ optimise the support extended to the customers. The customers can call on the following numbers to contact the customer care service of the bank.

• Toll free numbers – 1800 180 2222, 1800 103 2222
• Tolled number for International Customers - +91 120 2490000
• Email Id - care[at]pnb[dot]co[dot]in
• Corporate Office – Plot No. 4,

        Sector – 10

        Dwarka

        New Delhi – 110075

The bank also has IVRS (Interactive Voice Response System) to enable immediate assistance with some basic topics or requirements like

• Hot listing of Debit/ATM cards
• Mini Statement (Last 5 Transactions)
• Balance enquiry
• Stop Payment of Cheques
• Changing ATM Pin

Apart from the above channels of customer care service, the bank also specialized customer care executives dealing with specific areas/queries relating to products and services of the bank or any banking transactions. Some of the examples of the same are mentioned here,

• Balance Enquiry and account related information
• Query on loan products of the bank or the deposit schemes
• Lodging 
• Lodging of complaints
• Resetting of 3D secure password
• Hot listing of credit card/ debit cards/ATM cards
• Lodging of complaints for non-disbursement of cash through ATM, POSP, IMPS and bill payment failure
• Services related to Internet Banking or Mobile Banking

Customer can contact the customer care division to give their feedback or even contact on the following numbers for any assistance related to credit cards 1800 180 2345/ 0120 4616200

Details of PNB Car Loan

The PNB car loans are designed to assist the retail and corporate customers in purchasing new cars or used/old cars (less than 3 year old) or even reimbursing the cost of new car purchased by the applicant out of his/her own funds (within 3 months of such purchase). The bank does not offer loans for purchase of vehicles for commercial use. Some of the details of the car loans offered by the bank are given below.

• Eligibility – 

The bank offers car loans to individual borrowers or to business concerns for purchase of vehicles for personal use only. The bank has set minimum income criterion for such borrowers to be at least Rs. 20,000 (whether it is monthly salary/net income/pension).

The bank also allows including the income of the spouse/parents/earning children to be included to ascertain the income eligibility of the applicant provided such person is also considered as a co-applicant/co-borrower.

• Amount of loan to be sanctioned – 

The bank has set different loan limits for individual borrowers and for business concerns. Following are the details for the same.

For individual borrowers/ proprietorship concerns – Lower of,

    Rs. 100 Lakhs,

25 times the net monthly salary/pension of the borrower.

For business concerns – The Bank has set no limit for the amount of loan that can be sanctioned to the business concerns (whether corporate or non-corporate) for purchase of single or multiple vehicles.

• Margin – 

The margin requirements of the bank are enlisted here:

Repayment tenure –

The bank offers a varied repayment schedule for the different categories of vehicles purchased under this scheme of loan.

• Rate of Interest – 

The bank has floating rate as well fixed rate of interest applicable on the PNB vehicle/Car loans. The final applicable rate of interest depends up on the credit score of the applicant, the banks policy or guidelines in place, relationship with the bank, etc.

The average rate of interest applicable on the car loans ranges from 8.75% to 9.20%.

• The bank requires a guarantee/collateral from the applicants in many cases except a few cases as per the bank’s policy in this regard. Customers can contact the bank's customer care service for any information in this regard or visit the branch of the bank for the same.
• The details of the prepayment charges, processing charges/fees, document charges or list of documents can be found at the banks website or the customer care of the bank.

Grievance Redressal

The grievance redressal process of the bank is a well-defined and systematic process detailing the information that the customers have to furnish while reporting any complaint or grievance as well as the levels of escalation hat they can use in order to get a thorough resolution for their grievance or redressal.

Following is the grievance redressal process of PNB.

• The very first point of contact for the customers to address their grievance or issue is the Branch Manager or the customer care of the bank. Customers can submit a duly filled prescribed complaint form at the Branch and get an acknowledgement for the same. Customer care of the bank can also assist in the same. The website of the bank has a separate portal as well for the customers to track the status of their complaint/grievance so filed.

• Level 1 – 

The customers can escalate the complaint or grievance to the first level of escalation available within the grievance redressal system of the bank i.e. the Circle Head of the Bank, in case the response is not received from the Branch Manager or if the response is not satisfactory. The contact details for the same are available at the bank’s website.

• Level 2 – 

If however, the customer feels that the response from the Circle Head is also not to the best possible standard or satisfactory or if no response is received in this case as well, he/she can escalate their complaint to the Zonal Manager of the Bank. The list of Zonal Managers and the channels/means to contact them are available at the banks website.

• Level 3 – 

The next level of escalation available to the customers is raising the grievance to the Principal Nodal Officer appointed by the bank in this regard. The customers can contact the Principal Nodal Officer in the following manner.

• Telephone - 91-11-28044907
• Email Id - care[at]pnb[dot]co[dot]in
• Postal Address -  Principal Nodal Officer
      (General Manager),
      Punjab National Bank
      Customer Care Centre
      Plot No. 4, Sector-10, Dwarka
      New Delhi-110075

Punjab National Bank has a policy to raise all the complaints to its Internal Ombudsman i.e. the CCSO appointed by the bank to take care of all the grievance redressal process in the following cases,

• In case the complaint of the complainant is rejected by the bank
• In case the bank at any of its grievance redressal level has provided only partial relief to the complainant.

Further, the bank has separate channels for the customers to use for reporting on issues pertaining to specific departments or services of the bank. The details for the same are provided here.

• Contact detail for issues relating to PNB Housing Finance – 

Toll Free Number – 1800 120 8800

Customer care number – 011-23357174

Email Id – loans[at]pnb[dot]com

• Contact detail for issues relating to PNB Gilts – 

Registered/Corporate Office - +91-11-23325759 / 5779, 23737891, 23738985

Email Id- pnbgilts[at]pnbgilts[dot]com

• Contact detail for issues relating to PNB Investment Services Ltd. – 

Mumbai Corporate Office - +91(22)26532745

Registered Office & Head Office - +91(11)41032929

Email Id - coo[at]pnbisl[dot]com

About Punjab National Bank

Punjab National Bank is one of the largest public sector banks in the country having a national as well as international presence. Customers can get assistance from the customer care service of the bank anytime during the day throughout the year (24x7x365).

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