® 
Personal loan issuers in India
Personal loan customer care
Personal loans are one of the primary financial services offered by banks. Easy to secure, collateral-free and quick disbursal of funds – personal loans come to the rescue helping individuals meet their emergency cash requirements. Customers are likely to have plenty of queries while applying for personal loans. Here, on this page, you can find the helpline numbers for personal loans for all major Indian banks.
Personal Loan Customer Care Numbers for Major Loan Providers in India
| Personal Loan Providers | Helpline Number | Email Id |
|---|---|---|
Aditya Birla Capital | care[dot]finance[at]adityabirlacapital[dot]com | |
Allahabad Bank | customercare[at]allahabadbank[dot]in | |
customerser[at]andhrabank[dot]co[dot]in | ||
loans[at]axisbank[dot]com | ||
Bajaj Finserv | wecare[at]bajajfinserv[dot]in | |
gm[dot]ops[dot]ho[at]bankofbaroda[dot]com | ||
Bank of India | boi[dot]customerservice[at]oberthur[dot]com boi.callcentre[at]bankofindia[dot]co[dot]in | |
mahaconnect[at]mahabank[dot]co[dot]in | ||
cansecuresupport[at]canarabank[dot]com | ||
cbsnethelp[at]centralbank[dot]co[dot]in | ||
head[dot]customercare[at]citi[dot]com | ||
customercare[at]cityunionbank[dot]in | ||
ftscentre[at]corpbank[dot]co[dot]in | ||
customercare[at]dcbbank[dot]com | ||
customercare[at]dhanbank[dot]co[dot]in | ||
contact[at]federalbank[dot]co[dot]in | ||
Fullerton India | namaste[at]fullertonindia[dot]com | |
HDB Financial Services | compliance[at]hdbfs[dot]com | |
011 61606161(Delhi and NCR) | support[at]hdfcbank[dot]com | |
HSBC Bank | Not Applicable | |
headpersonalloans[at]icicibank[dot]com | ||
customercare[at]idbi[dot]co[dot]in | ||
IIFL Bank | reach[at]iihfl[dot]com | |
reachus[at]indusind[dot]com | ||
mdd[at]iobnet[dot]co[dot]in | ||
info[at]ktkbank[dot]com | ||
customersupport[at]kvbmail[dot]com | ||
care[at]kotak[dot]com | ||
Nainital Bank | info[at]lvbank[dot]in | |
| Not Applicable | ||
complaint[at]obc[dot]co[dot]in | ||
ho[dot]adv[at]psb[dot]co[dot]in | ||
customercare[at]rblbank[dot]com | ||
care[at]pnb[dot]co[dot]in | ||
customercare[at]sib[dot]co[dot]in | ||
Standard Chartered Bank | customercare[at]sbi[dot]co[dot]in | |
Syndicate Bank | customer.care[at]sc[dot]com | |
syndcare[at]syndicatebank[dot]co[dot]in | ||
| Not Applicable | ||
Tata Capital | customerservice[at]tmbank[dot]in | |
customer.care[at]tatacard[dot]com | ||
Ujjivan Small Finance Bank | customercare.calcutta[at]ucobank[dot]co[dot]in | |
| customercare[at]unionbankofindia[dot]com | ||
United Bank of India | webmaster[at]unitedbank[dot]co[dot]in | |
vnetbanking[at]vijayabank[dot]co[dot]in | ||
Yes Bank | yestouch[at]yesbank[dot]in |
* Note that calls made to numbers that start with 1800/1860 are toll-free and do not incur any charges. All toll-free numbers can be reached via mobiles and landline phones, pan-India.
# For these helpline numbers, make sure to prefix the STD code of your city before dialling the number.
Channels to Contact the Customer Care Service of Personal Loan Providers
Personal loans are one of the major credit facilities offered by banks and other NBFCs (Non-Banking Financial Corporations). A personal loan is generally an unsecured loan. The loan applicant doesn’t have to provide any collateral or security to avail the loan. The process is quick, hassle-free and involves minimal documentation.
Yet, a borrower is bound to have plenty of queries before availing the loan. To make it easy for prospective borrowers, loan providers offer an easy to use customer care service. However, it's highly recommended the customers check the FAQ section of the bank's website before contacting the customer care team. The FAQ section has detailed answers to all standard personal loan related queries like – eligibility criteria, terms and conditions, interest rates and charges, required documentation, loan application process and more.
If you are unable to find the required answers in the FAQ section, you can connect with the customer care department of the loan provider using the following channels.
- Helpline numbers – Most loan providers offer toll-free helpline numbers that make it easy for existing borrowers and new borrowers to connect with the customer care team. The toll-free helpline numbers can be accessed pan-India and from both landlines and mobiles.
*Customers have to make sure that they are using the correct helpline number to eliminate risks of fraud. Scroll to the top of the page to find the updated toll-free personal loan customer care numbers for leading loan providers in India.
- Email ID – Alternatively, customers can also write in their queries, complaints and feedback by sending an email to the customer care department. Make sure to mention your loan account number or customer ID, if you are an existing customer for a speedy resolution of your queries.
- Online Chat/Virtual Assistant – Most banks today offer an online chat or virtual assistant facility to help customers resolve their queries instantly.
- Visit the Bank – Customers are welcome to drop into their nearest branch and speak with a loan officer to get more information about personal loans.
Write to the Bank – Even in today's digital age, customers can send in their queries, complaints or feedback in written form to the bank.
Corporate Head Offices of Leading Personal Loan Providers in India
| Personal Loan Providers | Address | Phone Number |
|---|---|---|
Aditya Birla Capital | Aditya Birla Centre, | |
Allahabad Bank | 2, N. S. Road, Kolkata -700 001 | 033 - 2242 0863/ 2242 0915 2242 0869/ 2210 3777 2242 0900 / 2242 0883 |
Andhra Bank | 5-9-11, Dr Pattabhi Bhavan, | |
Axis Bank | Axis Bank Limited, ‘Axis House’, | +91-22-24252525/43252525 |
Bajaj Finserv | 4th Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014 | |
Bank of Baroda | Baroda Bhavan, R C Dutt Road, Alkapuri, Baroda - 390007 | |
Bank of India | BANK OF INDIA | |
Bank of Maharashtra | Bank of Maharashtra |
|
Canara Bank | Circle Office | 080- 22221581/582/0490/0491/1788/ 1789/ 1790/1984/1985/1986 |
Central Bank of India | Central Bank of India | |
Citibank | Citibank, N.A., PO Box 4830, Anna Road Post Office, | |
City Union Bank | No.149, T.s.r Big Street, Kumbakonam, Thanjavur Dt, Tamil Nadu. 612001 | (044) 28297293, 28297208 |
Corporation Bank | Mangaladevi Temple Road Pandeshwar MANGALORE - 575 001 Karnataka, India | |
DCB Bank | Corporate Office | |
Dhanlaxmi Bank | Dhanlaxmi Bank Ltd. | |
Federal Bank | NH 47, near FIT Showroom, Thaikkattukara, Choornikkara, Aluva, Kerala 683106 | |
Fullerton India | P.O. Box No. 8108 Bandra East, Mumbai 400 051 | |
HDB Financial Services | HDB Financial Services Limited, Ground Floor, Zenith House, Keshavrao Khadye Marg, Mahalaxmi, Mumbai – 400 034 | |
HDFC Bank | P 34, Shah House, India Exchange Place, Dalhousie, Kolkata, West Bengal 700001 | 033 075739 19585 |
HSBC Bank | 52, 60, Mahatma Gandhi Road, Kala Ghoda, Fort, Mumbai, Maharashtra 400001 | |
ICICI Bank | ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 | |
IDBI Bank | IDBI Tower, WTC Complex, | |
IIFL Bank | IIFL Home Finance Ltd | |
IndusInd Bank | 2401,GenThimmayya RdCantonment | |
Indian Overseas Bank | 763 Anna Salai, Chennai-600002 | |
Jammu & Kashmir Bank | M.A Road | |
Karnataka Bank | Post Box No. 599, Mahaveera Circle, Kankanady, Mangaluru 575 002, Dakshina Kannada District, Karnataka State | |
Karur Vysya Bank | No. 20, Erode Road, Vadivel Nagar, L.N.S, Karur 639 002 | |
Kotak Mahindra Bank | P.O. Box: 16344, Mumbai - 400013, Maharashtra, India | |
Lakshmi Vilas Bank | LVB House,4/1, Sardar Patel Road, Guindy,Chennai - 600032 Tamil Nadu, INDIA | |
Nainital Bank | Seven Oaks Building, G.B. Pant Road, Mallital, Nainital, Uttarakhand 263001 | |
Oriental Bank of Commerce | Plot No. 5, Institutional Area | |
Punjab & Sind Bank | 7th Floor, 21, Rajendra Place, New Delhi-110008 | |
RBL Bank | RBL Bank Ltd. | |
Punjab National Bank | Plot No 4, Sector -10 Dwarka New Delhi -110075 | |
South Indian Bank | Head Office | +91-487-2420020, 2420058, 2420113, 2436666 |
State Bank of India | State Bank of India | |
Standard Chartered Bank | Standard Chartered Bank, Customer Care Unit, | |
Syndicate Bank | Door No. 16/355 & 16/365A | |
SVC Co-operative Bank | SVC Tower, Nehru Road, Vakola Santacruz (E), Mumbai – 400 055 | 6699 9999 / 7199 9999 |
Tamilnad Mercantile Bank | 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002 | |
Tata Capital | 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400013. | |
UCO Bank | UCO Bank Head Office, | |
Ujjivan Small Finance Bank | Plot No. 2364/ 8, Khampur Raya Village, Shadi Kanpur, Main Patel Road, New Delhi - 110 008, India | |
Union Bank of India | 239, Ground Floor, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra 400021 | |
United Bank of India | 11 Hemant Basu Sarani Kolkata - 700001 | |
Vijaya Bank | 41/2, Mahatma Gandhi Road, Stage 2, Ulsoor, Bengaluru, Karnataka 560001 | |
Yes Bank | YES BANK Tower, IFC – 2, 15th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai 400 013, India. |
Grievance Redressal for Personal Loan-Related Queries
If borrowers have any complaints or issues with the customer service department, they take the following steps to get the issue resolved.
Level 1: File a Complaint at the Home Branch
If customers are not satisfied with the resolution of the complaint by the customer care team, they can visit their home branch to get the issue addressed. Most banks allow borrowers to meet the Branch Manager for any complaints or feedback during working hours. Some banks also have specific “Customer Days,” which usually falls around on the 15th of every month, when customers can meet the top officials and executives of the bank. Different banks have varying time schedules within which they resolve customer complaints.
Level 2: Approach the Grievance Redressal Officer
If the resolution offered in Level 1 was not up to the satisfaction of the customer, he/she could escalate the issue further to the Grievance Redressal Officer of the bank. Customers can connect with the Grievance Redressal Officer using any of the following channels:
- Telephone
- Writing to the bank
*You can find the contact details of the Grievance Redressal Officer by visiting the website of your loan provider. Make sure to share details of the previous complaint made like the complaint number, any replies from the bank and other information at this stage, for speedier resolution of your query.
Level 3: Contact Nodal Officers
If the resolution offered in Level 2 is not up to your satisfaction, you can approach the Principal Nodal Officer of the bank using any of the following channels:
- Telephone
- Writing to the bank
Level 4: Avail the Service of the Banking Ombudsman
If the issue remains unresolved even after taking the above steps, customers can get in touch with the Banking Ombudsman service offered by the RBI (Reserve Bank of India). If the customer has not received a response from the bank after thirty days of filing the complaint, he/she can reach out to the Banking Ombudsman for escalation of the issue. Click here to submit an online complaint with the Banking Ombudsman.
FAQ
1. What is the best way to contact a bank’s customer care department?
Calling them through the phone is the easiest and quickest way to contact a bank’s customer care department. You can find the customer care number of all leading banks here on Creditmantri.
2. How to apply for a personal loan from any bank?
Personal loans can be easily applied online on the bank’s website. Here are the most popular banks offering the best personal loan in India.
3. What is the credit score required to apply for a personal loan?
Credit score is an important parameter to apply for a personal loan. A credit score of 750 and above is considered ideal to get the best interest rate and repayment terms on a personal loan. Check your credit score on Creditmantri and get a detailed analysis of your credit report now!
4. Can I get a personal loan with a credit score of 650?
650 is not a bad credit score but it is difficult to get a good personal with such a low score. The interest rate may be pretty high for such a low score. Here are some simple ways to improve your credit score before you apply for a personal loan.
5. Is there any restriction on how I use my personal loan amount?
Apart from speculative purposes, like investing in stocks and shares, you are free to use your personal loan amount for any purpose as you need.
6. Can I pre-close my personal loan earlier than the total tenure?
Yes, you can very much pre-close your personal loan. But banks require you to pay a minimum of 12 EMIs before they allow you to pre-close. Also, they would levy a pre-closure charge of around 2-5% on the outstanding amount. So you need to check whether it is really beneficial to pre-close the loan or just continue with the EMIs till the term ends.
7. Credit card cash withdrawal VS personal loans; which is better?
Personal loans are definitely better because the interest rate on credit card cash withdrawal is very high, at around 30-40% p.a. Also, you can withdraw cash only up to the withdrawal limit on your credit card. But you can get personal loans of up to 30 times your monthly net income.
8. How to find out how much personal loan I am eligible to get?
Use CreditMantri’s Personal Loan Eligibility Calculator to find your personal loan eligibility. Usually, banks offer around 20-30 times your monthly net income as personal loan.
9. Can I get a personal loan towards the down-payment of a new home?
Yes, you can use your personal loan amount to pay the down-payment for a new home.
10. What is the average interest rate on personal loans?
The current interest rate on personal loans is around 9% – 16% p.a.
Personal Loan Customer Care - Customer Reviews
GEETHA
Good website - easy to use,
RAMADEVI
Good website - easy to use,
GAZIBAR
Product offers,Usefulness of information,Credit Report Analysis,
Mohd Ayoob bhat
Very good
Write a review
