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Oriental Bank of Commerce Car Loan Customer Care
Oriental Bank of Commerce is a public sector bank in India and provides a lot of products and services like retail loans, Forex, Demat, insurance, mutual funds, digital banking and much more. The customers can contact the bank for getting any information or resolving any queries that they may have regarding any of the above products and services. They can also give their feedback to the bank through the customer care service or by visiting the branch.
About Oriental Bank of Commerce Car Loan Customer Care
What is the Customer Care Number of the Bank?
The customer care service of the bank is available 24x7 for providing assistance to the customers in any of their banking needs. The customers can contact the customer care in the following manner.
- Toll free number – 1800 102 1235 / 1800 180 1235
- Toll number – 0120 2580001
Customers can also contact the following numbers for department-specific queries and complaints.
| Department | Telephone | Email Id |
|---|---|---|
Inspection and Control Department | insp[at]obc[dot]co[dot]in | |
Corporate Strategy and Planning Department | pnd[at]obc[dot]co[dot]in | |
Department of IT | dit[at]obc[dot]co[dot]in | |
Service Department | gad[at]obc[dot]co[dot]in | |
PR and Publicity Department | publicity[at]obc[dot]co[dot]in |
The bank also has virtual assistance facility where the customers can ask their queries to the virtual assistant IRA on a variety of topics like
- Loans
- Credit cards
- Digital banking
- Insurance
- Interest rate
- Locate the nearest Branch
- Check eligibility
- Deposits
Details of Oriental Bank of Commerce Car loans
Oriental Bank of Commerce provides loans for new cars and two wheelers (for commercial/ personal use) as well as used cars (for private use only). The details of the bank’s vehicle loans are mentioned hereunder.
- Eligibility –
The scheme is applicable to salaried individuals, having a minimum of 1 year of service, professionals, doctors, business entities having minimum 2 years of business, NRIs seeking a loan with eligible resident Indians, agriculturalists (depending on their repaying capacity and land holding).
The bank also requires co-applicants who are close relatives.
The bank requires a minimum gross income of Rs. 10,000 in case of loan for two wheelers and Rs. 30,000 for four wheeler loans.
- Amount of Loan Sanctioned –
The amount of loan that can be sanctioned depends upon the income/ take home pay of the applicant among various other factors.
The minimum take home pay or income is considered after all the possible deductions as well as the proposed EMIs for the purpose of calculating the quantum of loan to be disbursed. The bank also allows the income of family (close relatives) to be included to determine the said eligibility.
| Minimum Gross Income | Quantum of Loan |
|---|---|
| Up to Rs. 50,000 | 40% of the value of Vehicle |
| Above Rs. 50,000 | 30% of the value of Vehicle |
The maximum amount of loan that can be sanctioned in the case of used cars is Rs. 100 Lakhs.
- Margin & Security –
The bank requires the customers to provide a margin of 15% of the value of the vehicle for new cars and 25% for used cars (25% of market value assessed by valuer or purchase value of the second hand car, whichever is less) and the vehicle so purchased out of the loan is deemed to be the security for the loan and subject to hypothecation. The bank also additionally may require the customers to provide for collateral security (a personal guarantee) in case the gross monthly income is less than Rs. 30,000 for two wheelers and Rs. 40,000 in case of four wheelers.
- Repayment Tenure –
The bank offers 7 years as repayment tenure for two wheelers and for four wheelers the tenure is 100 months for loan up to Rs. 25,00,000 and 120 months if the loan is more than Rs. 25,00,000. The age limit for salaried individuals is 65 years for non-pensioners, 70 years for pensioners and no age limit for businessmen/professionals.
The repayment schedule for used cars is tabled below:
| Vehicle age | Repayment tenure |
|---|---|
| Vehicle age between 3 years and 4 years | 36 months (3 years) |
| Vehicle age between 2 years and 3 years | 48 months (4 years) |
| Vehicle age up to 2 years | 60 months (5 years) |
Rate of Interest –
- The rate of interest applicable on the vehicle loan depends from case to case up on the applicant’s profile, his/her credit score, tenure of the loan, relationship with the bank among other factors. The bank also offers concessions for female applicants, loyal customers, existing home loan borrowers. The customers can contact the customer care of the bank for the exact/average rate of interest or can get in touch with the bank’s nearest branch for the same.
- The other details pertaining to the bank’s vehicle loans like the list of documents required, extra charges or fees, etc. are available at the bank’s website. Alternatively, the customers can contact the customer care service of the bank for the same.
Grievance Redressal/Feedback
The grievance redressal process/system of the bank is divided into four stages. The customers can contact the customer care of the bank to report on any issues or queries that they may be facing with their banking transactions or needs. Following are the details of the grievance redressal stages of the bank.
- Level 1 –
The first level of grievance redressal is the registering of the complaint with the Branch Manager by duly filing the complaint form available at the website of the bank. The customers can also contact the customer care of the bank for any assistance in this regard.
- Level 2 –
The next level of grievance redressal is the escalation of the complaint or issue to the Assistant General Manager at the complaint cell. The customers can escalate to this level if the response received at the primary level is not satisfactory or is not received in due time.
The customers can contact the Assistant General Manager in the following manner.
- Telephone - 0124 4126395
- Email Id – complaint[at]obc[dot]co[dot]in
- Postal address – Assistant General Manager
Complaint Cell,
Corporate Office
Plot No. 5,
Institutional Area,
Sector-32
Gurgaon – 122001
- Level 3 –
The customers can further escalate their grievances to the General Manager of the bank in the following manner.
- Telephone - 0124 4126371
- Email Id – cgro[at]obc[dot]co[dot]in
- Postal address – General Manager
Oriental Bank of Commerce
Corporate Office
Plot No. 5,
Institutional Area,
Sector-32
Gurgaon – 122001
- Level 4 –
If the customers receive no response from any of the above channels within a month of raising the complaint/grievance or if the response is not satisfactory, the customers can take the said complaint to the Banking Ombudsman appointed by the RBI.
About the bank
Oriental Bank of Commerce is a public sector bank having its headquarters in Gurgaon, Haryana. The bank has a huge network of 2390 branches and 2625 ATMs across the country.
FAQs:
1. What is the rate of interest applicable for used cars?
The rate of interest applicable for used cars is 1 year MCLR+3.50%.
2. What are the processing charges for vehicle loans?
The processing charges
- for used cars is - 0.5% of loan amount (minimum Rs. 500, Maximum Rs. 7,000)
- for new cars - 0.5% of loan amount (minimum Rs. 2,500, Maximum Rs. 7,500)
- for two wheelers - 0.5% of loan amount (minimum Rs. 750, Maximum Rs. 5,000)
3. Does the bank charge any prepayment penalty?
The bank has no prepayment charges applicable on the vehicle loans.
4. What is the reimbursement of finance scheme of the vehicle loans?
The customers can get the reimbursement of the finance for four wheelers that are purchased out of the own funds of the applicant from any authorised car dealer. Such reimbursement has to within 3 months of the purchase of the car and such vehicle would be considered a new car loan for the purpose of this scheme.
5. What is the minimum income limit for businessmen/ professionals?
the minimum income criterion for businessmen or professionals is the minimum cash generations that are sufficient to satisfy the proposed EMIs.
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