Mobikwik

Mobikwik is an Indian online payment app which is authorized by the Reserve Bank of India to offer e-wallet services. Based in Gurgaon and founded by Mr Bipin Preet Singh along with Upasana Taku back in 2009, Mobikwik is a fast-growing company that has tied up with multiple merchants to create a suitable payment platform for e-commerce.

The company was originally started as a payment solution platform but gradually extended its services to include mobile apps. Reserve Bank of India granted the Prepaid Payment Instrument license to Mobikwik on 18 July 2013. This platform can be used at close to 1 lakh online and offline avenues.

How to download MobiKwik?

For downloading the Mobikwik app on your Android phone, you can visit the Google Play Store and install it. Apple phone users can download this app easily from the Apple app store.

Platforms Supported

App: Mobikwik app can be downloaded from the iOS apple store, Android Play store and also Windows store. Any smartphone which supports either of the three app platforms can have access to the Mobikwik app. You can use this app for payments such as mobile or DTH recharges, utility bill payments, insurance premium payments, online shopping and even payment to offline merchants. The app also allows users to transfer money to any other Mobikwik wallets or bank accounts.

Web Interface: One can also use the web user interface of Mobikwik to make the most of the above-mentioned services. You can log in to the Mobikwik account through its website. As a first step, enter your registered mobile number.  An OTP (One Time Password) is sent to your mobile number and after entering this OTP, you can log in to your e-wallet account. You can then begin paying or transferring money, online shopping, booking of tickets and also paying bills through the website.

Steps to Add Money to MobiKwik Wallet

Debit/Credit card: You can easily add money to your Mobikwik wallet by entering details like your card number, respective expiry date, correct CVV number and the pin/password or OTP of your card. This will allow the app to process the transaction and quickly transfer a balance from the debit/credit card to your Mobikwik wallet.

Net Banking: If you are more comfortable in using net banking credentials as compared to providing your card details online, you can use net banking to transfer money from your bank account to your Mobikwik wallet.

Cash Deposit: Mobikwik and ICICI bank have tied up to enable customers to easily add money to Mobikwik wallet by using the deposit at bank feature. You need to click on the ‘add money’ option and ‘cash deposit’. The app will then provide an order id and will show the deposit centre that is nearest to you. You need to visit the closest centre to mention the order id on the bank slip and furnish it together with the cash. The money then shows up in your wallet balance automatically.

Cash Pickup: Adding money to your e-wallet can be easily done from the comfort of your home. You can request for cash pickup, after which, a Mobikwik representative will reach your destination within 30 minutes. You only need to share the OTP from your registered mobile number to complete the transaction. After this, the updated balance will immediately show up on your e-wallet passbook. The company does not levy any additional pickup charges for this service.

Masterpass: For users who have a Masterpass account, they can add money to their Mobikwik wallet easily with just one or two taps.

Steps to Pay at Grocery Outlets using Mobikwik

Here are the easy steps to follow for making payments at grocery stores using Mobikwik:

1: Log in to your Mobikwik account from the app

2: Inform the counter executive that you will make the payment using Mobikwik

3: Provide your mobile number to the cashier

4: You will then receive an OTP which has to be shared with the cashier

Steps to Transfer Money with Mobikwik

Here are the steps to be followed for transferring money using Mobikwik app:

1: Log in to your Mobikwik account from the app

2: Navigate to the home screen and select the ‘Transfer Money’ option. Then you have to click on ‘Wallet to Bank Transfer’.

3: Plug in the bank details of the recipient/payee, check details thoroughly and then click on ‘Send Money’.

4: You will get an OTP on your registered mobile number, provide the OTP on the app.

5: After this step, your money transfer will be done.

How to apply for a MobiKwik loan?

Mobikwik recently announced its new initiative in the instant loans segment which is available on the app. The main objective of MobiKwik is to offer users easy and instant access to credit. Here is how you can easily avail an instant loan from Mobikwik:

• Login to your MobiKwik account via the app.
• Choose the ‘Wallet’ option.
• Next, go to ‘Balance Details’.
• Select ‘Boost’.
• Then you need to click on ‘Let’s Start’ which comes up on the corresponding screen.
• Your PAN and Aadhaar numbers have to be entered as the next steps.
• Tick on the ‘agree’ option for terms and conditions and then click on ‘View Loan Details’.
• You must then follow the instructions stated in the corresponding screen.
• After the loan is approved, it will be credited into your MobiKwik wallet.

Top Features of Mobikwik

Some of the key features of Mobikwik e-wallet are as follows:

Payback Loyalty Program: Mobikwik allows you to convert any accumulated Payback loyalty program points into your wallet balance amount. Payback is a loyalty program which helps you to earn points during shopping across nearly 50 platforms throughout India. Many top Indian merchants such as Makemytrip, Bigbazaar, Jabong etc. allow customers to earn Payback points while shopping with them.

Payback loyalty points can be converted via Mobikwik iOS, android app version, or through its website. Log in to your Mobikwik account, mention the rewards points to be redeemed, generate an instant PIN and provide the same for converting it into your wallet balance.

Explore Nearby:  An app-based feature which is exclusive to Mobikwik allows you to discover and explore nearby stores, restaurants, etc. where Mobikwik payments are accepted. With nearly 10,000 offline store tie-ups and retail chains such as Big Bazaar, Domino’s etc. which allow Mobikwik payments, this is a must-try feature. Explore nearby is an interface which is map-based and allows users to easily locate exciting places around.

Usage Limits of the App

Wallet limits: Any KYC verified user can have a top-up maximum of Rs. 1 lakh every month in the wallet. A wallet user who is non-upgraded can add up a maximum of Rs. 20,000 per month.

Transfer from wallet to the merchant: Merchant transfers of maximum Rs. 20,000 are permitted per Mobikwik user wallet each month. This limit is subject to change as per the decision of MobiKwik authorities to ensure that the app is protected from fraud.

Transfer from one wallet to another: Users can transfer a maximum of Rs. 4,000 for each transaction and a maximum of Rs. 10,000 per month to a different Mobikwik wallet. There is also a limit on the total number of transactions and 5 are allowed per day. 25 transactions are allowed in a month.

Transfer from wallet to the bank: A transfer up to maximum Rs. 1,000 per transaction is allowed from Mobikwik wallet to a bank account. This limit can be modified by upgrading the wallet account and doing the KYC verification. (For KYC verification, you need to enter your Aadhaar number, if your number registered as per Aadhaar and number in Mobikwik wallet are the same)

Limit per transaction: For every transaction, the limit is capped as per the available wallet balance in each Mobikwik account.

Mobikwik Customer Care Numbers

For contacting the customer care department of Mobikwik, you can use the helpline number 011 – 61266930. The timings to reach this number are 9.00 a.m. and 8.00 p.m. from Monday to Saturday. Alternatively, you can also write your concerns to mobikwik.com/help or use social media to reach out to the customer care department via Twitter handle or Facebook page.

FAQs