Kotak Mahindra Bank Personal Loan Customer Care

Kotak Mahindra Bank Personal Loans

24 Hour Country Specific Toll Free Numbers

A personal loan is an unsecured (i.e. without collateral), multi-purpose loan usually taken to cover short-term money requirements. Personal loans usually have a speedy approval process hence making it one of the most popular loans in the market.

Kotak Mahindra Bank offers a wide range of services in the personal loan segment. It is the most preferred bank by all kinds of people for any financial service. For any immediate financial requirement like wedding, medical treatments, house repair, pleasure vacation etc. can be fulfilled using the personal loans offered by Kotak Mahindra Bank.

Advantages of Kotak Mahindra Bank

• Low interest rate
• No security needed
• Less paperwork
• Long tenure
• Minimum income requirement

How do I get in touch with Kotak Mahindra Bank Personal Loan Customer Care?

The customers can easily contact Kotak Mahindra Bank’s customer care representative through the below channels:

Toll-free number: 1860 266 2666 (9:00am to 6:00pm, Mon - Fri except Holidays)

Send an email: Existing customers of Kotak Mahindra Bank can send an email once they log in to their online account. Non-customers can use the ‘Write to Us’ option on the ‘Contact Us’ page to send in their query.

Write a letter: You can send your letter to 

Kotak Mahindra Bank

Customer Service Centre

P.O. Box: 16344, 

Mumbai – 400013

Chatbot Keya: Customers can chat with Keya, the chatbot for any enquiry or service request.

Kotak Mahindra Bank Grievance Redressal

Kotak Mahindra Bank is committed to provide the best customer support. It has set up a 4 level Grievance Redressal mechanism to assure the best level of support to its customers.

Level 1: Customers can submit their feedback or complaint through the following channels:

• Customers can submit their request online.
• Reach out to the bank through the INBOX section on Net Banking
• Call them on 1860 266 2666 (24X7 Customer Contact Center)
• Visit your nearest Branch
• Write to the bank at :

Kotak Mahindra Bank Ltd.

P.O. Box:16344, Mumbai-400013

Level 2: If you do not receive a satisfactory response at Level 1 within 7 working days you can send an email to the Service Assurance Centre. You can send an email directly from the Grievance Redressal page.
Make sure to mention the previous Service Request Number to get a satisfactory resolution faster.

Level 3: If you have not received a satisfactory response at Level 2 within 5 working days, you can send an email to the Nodal Officer. You can send an email directly from the Grievance Redressal page. You can also send a letter to the below address:

Nodal Officer

Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: 8879374983Mon to Fri (10.00 am to 6.00 pm)

Level 4: If you have not received a satisfactory response at Level 3 within 5 working days, you can contact the Principal Nodal Officer. You can send an email directly from the Grievance Redressal page. You can also send a letter to the below address:

Principal Nodal Officer

Address: Kotak Infinity, 6th floor, Zone-II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E), 
Mumbai – 400097

Telephone No: +91 8879412910 Mon to Fri (10.00 am to 6.00 pm)

In case your grievance does not get resolved at the Bank-Level within a month, you can approach the Banking Ombudsman.

Address details for Kotak Mahindra Bank Retail Asset Branch. You can approach them from Monday to Friday (9:30 am to 5:30 pm excluding holidays)

Kotak Mahindra Bank Personal Loan FAQs: