Kotak Mahindra Bank FASTag

What are the benefits of purchasing Kotak Mahindra Bank FASTag?

The primary objective of introducing the FASTag was to remove congestion at toll plazas. It also removes the need for cash transactions making it safer and transparent for the government as well as the users. Some of the benefits you will get by purchasing a Kotak Mahindra Bank FASTag are:

• Instant SMS and Email Alert of Transactions - Customers will receive SMS & Email alerts on their registered mobile number or email address for all the transactions done in their tag account. This helps them keep a track of the usage and recharge on time.
• Web portal for customers - Customers can access their statements by logging on to the FASTag customer portal. This allows for total transparency of the account transactions.
• Online recharge - Customer can conveniently recharge their FASTag account online using Credit Card/ Debit Card, Net Banking or UPI wallet
• Saves Fuel and Time - When your vehicle approaches the toll plaza, the tag reader reads your FASTag and the toll amount is automatically deducted from the wallet, removing the need to wait at the toll plaza for a long time. This saves a lot of time and fuel for the users.
• Prepaid Toll Pass - FASTag removes the need to carry cash. This is a prepaid card and customers don't need to worry about carrying cash for the toll payments.
• 24X7 customer support to all Kotak Mahindra Bank FASTag customers
• The Tag is valid for 5 years
• KYC compliant customers can recharge up to a maximum of Rs.1,00,000/- whereas Non-KYC customers can recharge for Rs. 10,000/-
• Cashback on toll payments - NHAI has announced a cashback of 2.5% of the toll amount you pay for the FY 2019-20 to encourage the usage of FASTag

How do I apply for Kotak Mahindra Bank FASTag?

Individuals can approach their nearest branch of Kotak Mahindra Bank to apply for FASTag. Users can also apply for it online through the bank’s official website. Please follow this path to apply:

Home Cards Prepaid Card FASTag Apply Now

This will take you to the online form where you can fill in the personal details and vehicle details to register for a FASTag.

What Are The Documents I Need To Submit To Get A FASTag?

Customers are required to submit the original as well as photocopies of the following documents to register for FASTag:

• Registration Certificate (RC) of the vehicle.
• Passport size photograph of the vehicle owner
• KYC documents as per the category of the vehicle owner:

Individuals

• ID proof and Address proof from the list mentioned, and 1 passport size photograph
• PAN Card
• A valid driving license

Corporate

• Public Ltd./ Private Ltd./ Partnership Proprietorship
• Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
• PAN Card of the corporate Address Proof of the Proprietor
• Photo ID of signing authority Shop Act or other Firm Proof
• List of Directors with addresses/Name and addresses of Partners

Customers have to submit the duly filled application form along with these documents. Please note that all relevant documents for FASTag should be in the name of the owner of the vehicle. If the car owner is not present at the time of application, the driver will need to submit his photo ID proof.

How do I recharge my Kotak Mahindra Bank FASTag?

Once your registration has been successfully completed, the bank will send you a User ID & Password via SMS & email. You can use these credentials and log in to your virtual account through the customer portal. Users can also use the ‘Generate OTP’ option by entering their mobile number in the User ID field.

Upon logging in to their FASTag e-wallet account, customers can recharge their wallet using a credit card, debit card, Netbanking and other digital payments. Users can also recharge their FASTag wallet through their UPI apps.

What Are The Fees & Charges Associated With FASTag?

FASTag has different tag charges based on the type of vehicle. However, Kotak Mahindra Bank is currently not charging any Tag Joining Fee.

Tag Joining Fee (One-time Fee) – Rs. 100 for VC4. (NIL for other vehicle class)

Re-issuance Fees - Free

Points to remember: 

• Applicable GST shall be added to the aforementioned charges
• Convenience fee is applicable for online recharges
• Threshold amount is the minimum recharge amount to be done at the time of tag activation
• Refundable Tag Deposit would be refunded only to KYC customers at the time of FASTag account closure.
• Toll amount will be deducted as per the applicable amount, depending on the vehicle class and the toll plaza.
• Charges mentioned above are subject to change.

Kotak Mahindra Bank FASTag Helpline:

The Bank has a dedicated helpline number to address customer queries and complaints with regards to their FASTag account. Customers can call the following numbers. Please note that local call charges may apply for these calls:

- Individual customers: Please call 18602666888 for Car / Jeep / Van – Vehicle class 4 (VC4)

- Corporate customers: Please contact the call center no. printed on your FASTag

MoRTH/NHAI/IHMCL has also launched a dedicated helpline number for addressing FASTag issues and complaints at the toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

• Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
• Plaza not accepting FASTag
• Plaza not able to read the Tag
• Plaza not supporting monthly pass issuance
• Any other applicable issue for FASTag

About Kotak Mahindra Bank FASTag

FASTag is the most effective solution to remove congestion at toll plazas. It uses Radio Frequency Identification (RFID) technology to provide a contact-less toll collection system at all National Toll Plazas. With an active FASTag affixed on your vehicle’s windscreen, you can cruise through toll plazas without stopping for cash transactions.

FASTag was launched by MORTH (Ministry of Road Transport and Highways), NHAI (National Highways Authority of India), IHMCL (Indian Highways Management Company Limited) and NPCI National Payments Corporation of India).

FASTags can be purchased from a number of public banks or commercial banks. Kotak Mahindra Bank issues FASTags with various features and benefits to its users. Users can apply for a Kotak Mahindra Bank FASTag at their nearest branch or online on the bank’s official website.

Kotak Mahindra Bank FASTag FAQs: