Karur Vysya Bank Car Loan Customer Care

What is the Karur Vysya Bank Car Loan Customer Care?

The customer care service of Karur Vysya Bank well trained executives available to handle all types of queries or information required by the customers regarding any of the products or services offered by the bank. The bank has separate helpline numbers for its customers in India and the customers outside India. The details to contact the customer care service of the bank are highlighted below.

• General Enquiry number for customers in India - 1860 258 1916 (call charges applicable)
• General Enquiry number for customers outside India – +91 44 6621 7600
• Email Id - customersupport[at]kvbmail[dot]com
• Customer care facility for NEFT – 022 24398199
• Email Id - neftcfc[at]kvbmail[dot]com (contact person is the Manager)
• Customers can also contact the Divisional Office of the Bank to get any assistance that they may require. The contact details of the Divisional Offices are available at the bank’s website.
• The bank also has a number of country specific customer care numbers for the customers outside India to contact the bank with specific queries or information that they may require. Also the customers are expected to furnish the required information to the customer care executives in order to enable them to better assist the customers. The details of the same are enlisted below:

The customers can call on 410 5819994 in order to report a loss or theft of card if they are in any other part of the world.

Customers can also use the interactive voice response

What is a Car Loan?

Car loans are easy financial assistance provided by a public or private bank to individuals or other eligible applicants (if any, depends on the policy of the bank in this regard) to buy a car. The customers can get even up to 100% of the value of the car as the amount of loan that is finally disbursed under certain cases.

Details of Karur Vysya Bank Car Loans

Karur Vysya Bank offers car loans for personal/business use as well as a special scheme for Transport Operators. In case of car loans for personal/business use, the said loans are provided for the purchase of both new/ fresh cars as well as used cars. The details of the car loans available for personal use are given below.

• Eligibility – 

This scheme is available to all the individuals who are the residents of the country except those who are in the business of car hire.

The bank also extends this scheme for business use other than the personal use of the consumers.

There is however a stipulation imposed by the bank with respect to the loan that is sought for purchase of used cars. The loan can be secured in such case only if the used car is not older than 5 years from the date of manufacture.

• Rate of interest – 

The rate of interest offered by the bank on the car loans is floating in nature. The general rate of interest applicable to the customers is:

• Tenure – 

The bank offers a maximum repayment tenure of 84 months (7 years) in case of loan for new cars and in case of loan for used cars the maximum repayment tenure is 60 months (5 years).

• Collateral/ Primary Security – 

The bank considers the vehicle so purchased out of the loan to be a primary security against such loan and further collateral requirement is optional depending on the policies or the guidelines of the bank in this regard.

• Margin – 

The bank has specified margin requirements for loans taken for new cars or used cars. The details of the same are:

• Processing charges –

The processing charges for a loan up to Rs. 10,00,000 is Rs. 3,000 and for loans above Rs . 10,00,000 the processing charges are Rs. 7,500.

The bank also requires a suitable guarantor (preferably spouse or member(s) of the family or friends) Apart from the above conditions and features, the bank also requires that the minimum take home pay of the individual after considering the proposed EMIs should be a minimum of 25% of the gross pay and the payments have to be given directly to the seller/dealer y way of DD/NEFT/RTGS/Account transfer, etc. a s agreed between the concerned parties.

Grievance Redressal/Feedback

The bank has a systematic policy in place to address all the complaints/grievances raised by the customers regarding any of the banking transactions or products or services offered by the bank. The customers can contact the branch directly to register their complaints/grievances  or give their feedback or the customer care of the bank for the same through their helpline number available 24x7 i.e.,

For domestic customers - 1860 258 1916 (call charges applicable)

For customers outside India - +91 44 6621 7600

Email Id - customersupport[at]kvbmail[dot]com

Alternatively, customers can also contact the respective Departmental Heads of the bank depending on the nature of their complaint/grievance. The contact information of such Departmental Heads is available hereunder.

The customers can also escalate their complaints /grievances to the Customer Care Cell in case of unsatisfactory response received or no response received from the above channels. The contact details of such escalation are enlisted here,

• The General Manager,
  Operations Department,
  The Karur Vysya Bank Ltd,
  Central Office,
  No. 20, Erode Road,
  Vadivel Nagar, L.N.S.,
  Karur - 639002

Email id – customerservice[at]kvbmail[dot]com

• MD & CEO,
  The Karur Vysya Bank Ltd,
  Central Office,
  No. 20, Erode Road,
  Vadivel Nagar, L.N.S.,
  Karur – 639002

Email id – kvbod[at]kvbmail[dot]com

Customers can register their grievance/complaints related to the National Pension System at nps[at]kvbmail[dot]com

About the bank

Karur Vysya Bank was incorporated in the year 1916 and has a huge network of about 788 branches and around 1800 ATMs across the country.

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