Jammu Kashmir Bank Credit Card Customer Care

Jammu Kashmir Bank Credit Card Customer Care - 1800 890 2122

Jammu Kashmir Bank was established in 1938 to offer banking and financial solutions in the retail and corporate banking space. The bank has set up a dedicated customer service department to address customer queries and grievances. The Jammu Kashmir Bank customer call center handles all kinds of credit card queries. If you want to contact the Jammu Kashmir Bank credit card customer care department, you can approach the general inquiry number.

Jammu & Kashmir Bank Credit Card Customer Care Phone Numbers

Jammu & Kashmir Bank offers a dedicated customer care number for any kind of query or complaint regarding credit cards. In case you wish to lodge a complaint or have a query, you can call below-mentioned numbers:

• 0194-2486424
• 0194-2486427
• 0194-2486149
• 0194-2486151
• 0194-2482463

Jammu & Kashmir Bank Credit Card Customer Care Email Address Details

You can send an email to the bank at grievance.creditcards[at]jkbmail[dot]com for any issues related to your credit card.

Jammu & Kashmir Bank Credit Card Grievance Redressal

The bank provides a separate link on its website in case of any grievances, complaints or queries related to credit cards. For processing the grievance, the Jammu Kashmir Bank requests their customers to give the complete details of name, credit card number, contact details such as telephone and email, the reference number of transaction and complaint ID, etc.

If you have a grievance you wish to file, you can do so in any of the following ways:

Level 1: Grievance Feedback Form

The first and best way for the Jammu Kashmir Bank credit card holder is to post the grievance on the website of the bank. There is a separate link to post the grievance where you will have to enter your personal and contact details and leave a detailed message about your credit card grievance. You will be receiving a response from the bank within 7 working days. If your grievance is still not resolved, you escalate the issue with the Nodal Officer.

Level 2: Contacting the Nodal Officer
In case you do not receive any response within 7 working days or the resolution provided through the above channel is not satisfactory, you can escalate the issue with Nodal Officer. The list of Nodal officers and their contact details are given at the official website of the bank.

Level 3: Grievance Nodal Officer for Credit Cards

If you do not receive any response from level 2, you can contact the Grievance Nodal Officer for credit cards. You can send an email at grievance[dot]creditcards[at]jkbmail[dot]com. For redressal of grievances that remain unresolved at the customer helpline level, you can contact the Card Issuing and Acquiring Department, Corporate Headquarters with the details given below:

Grievance Officer

Phone: 0194-2486427

Email: grievance[dot]creditcards[at]jkbmail[dot]com

You can also write to the bank at below-mentioned address:

Interim Chairman and Managing Director,

The Jammu & Kashmir Bank Ltd.,

Corporate Headquarters,

M.A. Road,

Srinagar, J&K

Registered Office and Corporate Headquarters

The Jammu & Kashmir Bank Ltd.

Corporate Headquarters

M.A Road

Srinagar,

Jammu & Kashmir, India

Phone: 0194-2481900,

Fax: 0194-2481902

End Note

Jammu & Kashmir Bank is a private sector bank established back in 1938. It offers consumer banking, corporate banking, financial services, private banking, cash management and mobile banking products amongst other services. The Bank has one of the most well-established customer care departments.

Jammu Kashmir Bank Credit Card Customer Care FAQS