IndusInd Bank Home Loan Customer Care

IndusInd Bank 24X7 Customer Care

IndusInd Bank has set up an efficient customer care depart to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest IndusInd Bank branch and their queries clarified.

What is a Home Loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

IndusInd Bank Home Loan Customer Care Helpline

IndusInd Bank home loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to home loan addressed quickly through the customer care department.

You can call the 24X7 customer care number 1860 267 7777 / 1800 209 0061 or 022 44066666.

For exclusive banking, you can call at 1860 267 7777 or 022 4220 7777.

You can also visit the official website of the bank and leave your personal details by clicking ‘Let Us Call You’. The executives of the bank will contact you shortly and resolve your queries.

Email

Email communication could be quite easier and help you resolve your queries immediately. You can write to the customer care team at the following email ids

To send email to the customer care centre: reachus(at)indusind(dot)com

For NRIs: nri(at)indusind(dot)com

For exclusive customers: exclusive(at)indusind(dot)com

For general queries: ustomercare(at)indusind(dot)com

Mobile Banking:

You can use IndusInd mobile banking service to get instant alerts and information about the loan account details etc. You can also download the app to track your home loan application or get all the latest details about the banking products and services offered by the bank.

Social Media Platform

As social media platforms are becoming most popular, IndusInd bank too helps you contact the customer care department through channels like facebook, Instagram, Twitter etc. You can post your queries or review the bank’s services at the official page.

How to Apply for Home Loan with IndusInd Bank?

It is easy and simple to apply for a home loan with IndusInd Bank. You can visit the official website of the bank and download the application form wherein you will have fill up the personal, property and contact details and submit it to the nearby branch. You can also visit the nearby IndusInd Bank branch and apply for the same with the help of the executive of the bank.

After submitting the form, the bank will get in touch with you to evaluate the property and document verification. Once, the loan is processed, you can track the loan status with the application number online, through customer care team or visiting the nearby branch.

IndusInd Bank Grievance Redressal Mechanism

IndusInd Bank has step-by-step grievance redressal procedure where you can easily register your complaints and get the issues resolved quickly.

Firstly, you can contact the customer care department through email, calls or visiting the nearby branch. The query will be responded quickly.

If the grievance is not resolved within 7 working days, you can escalate it with the Head of the Customer Care Department. You can write at the following address

Head Customer Care,

OPUS Center,

47, Central Road,

Opp Tunga Paradise Hotel MIDC,

Andheri East,

Mumbai 400093

In case, the Head of the Customer Care Department does not respond within 7 working days, you can take the issue with the Principal Nodal Officer. You can write to the following address.

IndusInd Bank Ltd.

701/801 Solitaire Corporate Park,

167, Guru Hargovindji Marg,

Andheri-Ghatkopar Link Road,

Chakala Andheri (East)

Mumbai - 400 093

If you are still unable to get any response from the above methods, you can escalate the issue with the banking ombudsman appointed by the Reserve Bank of India.

IndusInd Bank Zonal Offices

The customers can also contact the following zonal offices and get information related to home loans.

Customer care numbers aid you in getting your queries resolved, help quicken process and gives you direct access to your bank and the status of your home loan and other credit products offered by IndusInd Bank, you can alternatively contact them in person through the various zonal offices or write to via email. We hope that this information is beneficial for you and do note that this information provided by the lenders are subject to change.