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IndusInd Credit Card Customer Care
IndusInd Credit Card Customer Care Toll-Free number: 1860 267 7777
IndusInd Bank is one of the major private sector banks in India. It offers a number of retail banking services such as savings accounts, credit cards, personal loans, home loans, etc. Customers can get in touch with the IndusInd Bank customer care team to get their queries answered or issues resolved. Important IndusInd customer care numbers are mentioned below.
About IndusInd Bank Credit Card Customer Care
- IndusInd Bank Credit Card Customer Care Phone Numbers
- IndusInd Bank Email Address Details
- What is the Lost Credit Card Procedure at IndusInd Bank?
- International Helpline Number at IndusInd Bank
- IndusInd Bank Credit Card Grievance Redressal
- IndusInd Bank Nodal Office Contact Details
- IndusInd Bank Credit Card Customer Care FAQS
IndusInd Bank Credit Card Customer Care Phone Numbers
IndusInd Bank offers a dedicated customer care number for any kind of query or complaint regarding credit cards. In case you wish to lodge a complaint or have a query, you can call below-mentioned numbers:
For Classic Credit Card/Gold Credit Card or Business Credit Card, customers can contact below-mentioned phone number
IndusInd Bank also has banked on WhatsApp where you can communicate with representatives through text instead of calling. The WhatsApp number of the bank is:
Premium banking customers can reach out to following customer care numbers and email id:
- 1860 267 7777
- 022 4220 7777
- pioneer[at]indusind[dot]com
- Exclusive customers can email their queries and concerns to exclusive[at]indusind[dot]com
IndusInd Bank Email Address Details
Domestic customers can raise a complaint or get their query addressed by sending an e-mail to reachus[at]indusind[dot]com. International customers can send their queries or complaints at nri[at]indusind[dot]com.
What is the Lost Credit Card Procedure at IndusInd Bank?
In case you have lost or misplaced your card, you must immediately notify the bank by calling the credit card customer care number provided above. If you are not able to contact the bank through the customer care numbers, you can also block your card through the IndusInd Bank mobile app or mobile website. It is of utmost importance to report the loss of your card to prevent any fraudulent transactions.
International Helpline Number at IndusInd Bank
The IndusInd bank does not have a dedicated customer care number for international customers. However, if you are an international customer, IndusInd Bank requests you to raise a complaint or query through their dedicated email address nri[at]indusind[dot]com
IndusInd Bank Credit Card Grievance Redressal
If you are not satisfied with the response from the bank’s customer care service or have not received an adequate response, here’s their escalation matrix:
Level 1: You can contact customer service either by phone or email. Once you have stated your query to the department and they have registered it, it takes up to 7 working days for the Card Services Cell of the bank to get back to you with the solution. This will be sent to you via e-mail or through a call by the bank.
Level 2: If in case you are not satisfied with the solution offered by the customer care of the bank, you can then address your query to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is responsible for the implementation of customer service for all complaints of the bank.
The Nodal Officer appointed by the bank can be contacted through phone, e-mail, or fax.
To get in touch with the Nodal Officer, you can call 022 - 6641 2200, 020 - 6641 2319 or state your grievance in an email and send it to nodal.officer[at]indusind[dot]com.
Level 3: If your query or grievance is not solved to your satisfaction by the Nodal Officer, you can contact the Internal Ombudsman of the bank. The Internal Ombudsman who is also the Chief Customer Service Officer is responsible to examine all complaints escalated by the Nodal Officer in case they are unable to provide a solution themselves. The final response in this matter will be provided by the Internal Ombudsman.
IndusInd Bank Nodal Office Contact Details
| Centre | Address | Phone Number and E-mail ID | Area of Operation |
|---|---|---|---|
| Bengaluru | IndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore 560004. | Phone Number – 080 45673123 E-mail ID – boiblbang[at]indusind[dot]com | Karnataka |
| Ahmedabad | IndusInd Bank, Ahmedabad Zonal Office, 2nd Floor, Parkar House, Beside Radisson Blu Hotel, Panchwati Cross Road, Law Garden Road, Ahmedabad-380006. | Phone Number – 079 61916706 E-mail ID – boiblahmed[at]indusind[dot]com | Union Territories – Daman and Diu, Dadra and Nagar Haveli and the State of Gujarat. |
| Bhubaneswar | IndusInd Bank - Bhubaneswar Regional Office, 1st Floor, N-5/542 IRC Village, Nayapalli Bhubaneswar - Odisha – 751015. | Phone Number - 0674-2362646 E-mail ID – boiblbhub[at]indusind[dot]com | Odisha |
| Bhopal | IndusInd Bank Ltd, Regional Office Plot No.7, Ground Floor, Kwality Business Centre, M.P. Nagar Zone-II, Bank Street, Bhopal – 462011. | Phone Number – 0755 – 2550288 E-mail ID – boiblbhop[at]indusind[dot]com | Chandigarh and Madhya Pradesh |
| Chandigarh | IndusInd Bank Ltd. Chandigarh Branch, S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018. | Phone Number – 0712 5213129 | Panchkula, Ambala Districts of Haryana, Yamuna Nagar, Himachal Pradesh and Union Territory of Chandigarh. |
| Guwahati | IndusInd Bank Ltd. Regional Office, Saket Building, 6th Floor, 44, Park Street, Kolkata – 700016. | Phone Number – 033 30073378 E-mail ID – boindusindbankguwa[at]indusind[dot]com | Arunachal Pradesh, Assam, Meghalaya, Manipur, Tripura and Nagaland. |
| Chennai | 115, G N Chetty Road, T Nagar, Chennai - 600 001. | Phone Number – 044 28346029 E-mail ID – boiblchen[at]indusind[dot]com | Union Territories of Andaman and Nicobar Islands, Tamil Nadu and Union Territory of Puducherry (except Mahe region). |
| Hyderabad | IndusInd Bank Ltd, #1-10-72, 4th Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad – 500016. | Phone Number – 040 66595286 E-mail ID – boiblhyde[at]indusind[dot]com | Telangana and Andhra Pradesh |
| Kanpur | IndusInd Bank Ltd, Regional Office, 1st Floor, 628/10A Faizabad Road, Indiranagar, Lucknow – 226010. | Phone Number – 0522 4933943 E-mail ID – boiblkanp[at]indusind[dot]com | Uttarakhand and Uttar Pradesh (excluding districts of Gautam Buddha Nagar and Ghaziabad). |
| Jaipur | IndusInd Bank, Regional Office, 2nd Floor B-10-1, Govind Marg, Adarsh Nagar, Jaipur – 302004. | Phone Number – 0141 – 4182965 E-mail ID – boibljai[at]indusind[dot]com | Rajasthan |
| Kolkata | IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata – 700016. | Phone Number – 033 40813275 E-mail ID – boiblkol[at]indusind[dot]com | Sikkim and West Bengal |
| New Delhi - I | IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070. | Phone Number – 011 49522500 Ext.519 E-mail ID – boibldelhi[at]indusind[dot]com | Jammu and Kashmir and Delhi |
| Patna | IndusInd Bank Ltd, Regional Office, Markandey Complex, Gayatri Mandir Road, Kankarbag Patna – 800020. | Phone Number – 0612 3035700 E-mail ID – boiblpatna[at]indusind[dot]com Abhijit[dot]chowdhury[at]indusind[dot]com | Jharkhand and Bihar |
| Mumbai | IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Marg, Chakala, Andheri (East) Mumbai-400093. | Phone Number - 022-6641 2200 / 022 6641 2217 E-mail ID – boiblmahgoa[at]indusind[dot]com | Goa and Maharashtra. |
| Delhi - II | IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Sqaure Mall, Vasant Kunj, New Delhi – 110070. | Phone Number – 011 49522500. Ext. 519 E-mail ID – boibldelhi[at]indusind[dot]com | Gautam Budh Nagar and Ghaziabad district of Uttar Pradesh and Haryana (except Yamuna Nagar, Panchkula and Ambala Districts). |
| Thiruvananthapuram | IndusInd Bank Ltd, Thiruvananthapuram Branch, Vellayambalam-Sasthamangalam Road, Sasthamangalam P.O, Thiruvananthapuram. | Phone Number – 0471 4100811 E-mail ID – boiblthiruv[at]indusind[dot]com | Union Territory of Lakshadweep, Kerala and Union Territory of Puducherry (only Mahe Region) |
| Ranchi | IndusInd Bank Ltd, Regional Office, Gayatri Mandir Road, Kankarbag, Patna – 800 001. | Phone Number – 0612 3035700 E-mail ID – boiblpatna[at]indusind[dot]com Abhijit[dot]chowdhury[at]indusind[dot]com. | Jharkhand |
| Dehradun | IndusInd Bank Ltd. Meerut Branch, Ground Floor, “Tyagi Market”, no.22, Tej Garhi, Garh Road, Meerut, Uttar Pradesh, 250004. | Phone Number – 0121 2603447 | Seven districts of Uttar Pradesh which are Muzaffarnagar, Baghpat, Meerut, Bijnor, Shamli (Prabudh Nagar), Saharanpur and Amroha (Jyotiba Phule Nagar) and Uttarakhand. |
| Raipur | IndusInd Bank Ltd., Ground Floor, Shop no 1-8, Jeevan Apartment, Shankar Nagar Raipur – 492001. | Nil | Chhattisgarh |
| Jammu | IndusInd Bank Ltd, Gupta Towers, Bahu Plaza Rail Head Complex Jammu-180004. | Phone Number – 0191 2470248 | Jammu and Kashmir |
Executive Vice President,
Banking Operations
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park,
167, Guru Hargovindji Marg, Andheri-Ghatkopar Link Road,
Chakala Andheri (East), Mumbai – 400 093
E-mail: nodal.officer[at]IndusInd[dot]com
Tel. No.: (022) 6641 2200, 6641 2319
EndNote
IndusInd Bank is one of the “new generation” private banks that mainly offers retail banking services. With about 1200 branches spread across 620+ locations in the country, the bank offers premium banking services that include amazing offers and hassle-free banking to its customers with unmatched privileges.
IndusInd Bank Credit Card Customer Care FAQS
1. How do I locate IndusInd Bank?
There is a comprehensive list of addresses and numbers if you wish to get in touch with IndusInd bank. Just log on to the website and click on the “contact us” link, from which you could search and refine to find the address of your desired IndusInd bank branch. Following is the corporate and registered address of the bank:
2. Is IndusInd Bank customer care available throughout the day?
Yes. IndusInd Bank credit card customer care contact numbers are available 24/7 so you can get your queries addressed at any time.
3. What is the contact information of the Principal Nodal Officer at IndusInd Bank?
You can contact the Principal Nodal Officer who handles complaints about the bank at the corporate level.
Indusind Bank Credit Card Customer Care - Customer Reviews
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