IndusInd Bank Car Loan Customer Care

IndusInd Bank Car loan Customer Care Details

IndusInd Bank customer care service is available 24x7 throughout the year for the benefit of the customers to assist them in all their banking transactions and queries/complaints. The bank has separate customer care toll free numbers for general enquiry/all customers, priority customers as well as its international customers. The general customer care toll free number for any assistance or enquiry on vehicle loan for all the customers of the bank is 1800 102 3333. Further details of the customer care service of IndusInd Bank are enlisted below.

For all customers – 

• Toll free number – 1860 267 7777
• Landline – 022 44066666
• Email Id – reachus[at]indusind[dot]com

For Premium Banking Customers –

• Toll free number – 1800 267 7777
• Landline – 022 4220 7777
• Email Id – pioneer[at]indusind[dot]com (for pioneer customers)
• exclusive[at]indusind[dot]com (for exclusive customers)

For NRI Customers –

Email id – nri[at]indusind[dot]com

The bank provides its NRI customers with an immediate acknowledgement as soon as the mail is received by the bank.

IndusInd Bank Car Loan Details

IndusInd Bank has attractive loan offers for purchase of new cars or used cars whether for personal use or commercial use. Customers can avail up to 85% to 90% of the value of the car depending on the type of car loan required (for new car or used car). The details of the car loan offered by the bank are given below.

• Customers can get the details of various requirements to apply for a car loan for personal use with regards to documents required or the eligible credit score criteria as set by the bank in this regard by visiting the bank’s website. Some of the other details of eligibility requirements are listed below.

The bank also offers car loans for commercial use and the customers can get the basic details of documents required, credit score, repayment track from the bank’s website. Other details of eligibility requirements are listed below.

IndusInd Bank also has the option to avail loan for purchase of plant and machinery or vehicle for MSME units.

The eligibility details of the car loan available for used cars are given below

• The rate of interest on car loans is approximately a minimum of 10% to a maximum of 20% depending on the details of the customer like his/her credit score, income level, age, type of loan whether its for new or used car etc.

• The tenure of loans availed under the various categories of this scheme is
  • For a new car – 1 year to 4 years
  • For used cars – 1 year to 3 years
  • For MSME units – 1 year to 5 years
• IndusInd bank has a host of charges applicable at the time of application and sanctioning of the loan. The details of the same can be found at the bank’s website or by contacting the customer care service of the bank.
• The bank also facilitates getting additional loans (top up loans) for its existing car loan customers by its Indus More feature.

Grievance Redressal

The grievance redressal process of IndusInd Bank is divided into three levels of escalation within their system. The details of the same are provided here.

• Level 1 – 

The initial stage of grievance redressal is to register the complaint through any of the following mean available to the customer,

• By contacting the Branch Manager
• By registering the complaint through the complaint register available at the Branch.
• By contacting the customer care service in the following manner.

For all customers – 

• Toll free number – 1860 267 7777/1800 209 0061
• Landline – 022 44066666
• Email Id – reachus[at]indusind[dot]com

For exclusive Banking Customers – 

• Toll free number – 1800 267 7777
• Landline –022 4220 7777
• Email Id – exclusive[at]indusind[dot]com

Email Id for NRI customers - nri[at]indusind[dot]com

Customers can expect a response within 7 working days of registering the complaint.

• Level 2 – 

The next stage of escalation is to the Regional Heads in case of no response from the primary stage or of the response received is not satisfactory. The response at this stage is expected within 7 working days of such escalation. The customers can contact the Regional Heads through Head - Customer Care through

• Email Id – customer care[at]indusind[dot]com
• Postal address - Head - Customer Care 

     OPUS Center 47, 

     Central Road, 

    Opp. Tunga Paradise Hotel 

    MIDC Andheri (East) 

    Mumbai 400093

• Level 3 – 

This is the last stage of escalation within the bank where the customers can raise their complaints to the Nodal Officer appointed by the bank in this regard. The response can be received within 7 working days of escalation at this level. The customers can contact the Nodal Officer in the following manner,

• Email Id – nodal[dot]officer[at]indusind[dot]com
• Postal address - Executive Vice President & Principal Nodal Officer

   IndusInd Bank Ltd. 

   701/801 Solitaire Corporate Park, 

   167, Guru Hargovindji Marg,

   Andheri-Ghatkopar Link Road, 

   Chakala Andheri (East) 

   Mumbai - 400 093

Telephone Nos. – 022 6641 2200/6641 2319

Customers can further contact the Banking Ombudsman appointed by the RBI in the event that the response received within the bank’s internal system is not satisfactory or if the response is not received within one month of raising the complaint.

Locate the Bank

Customers can contact the bank through its extensive network of branches and ATMs across the country or the bank’s representative offices in London Dubai and Abu Dhabi. Customers can locate the nearest branch or ATM by going to the bank’s website and refining the search through state or city details.

About IndusInd Bank

IndusInd Bank was founded in 1994 and is one of the leading banks of the country. The bank has a huge network of 1400 Branches and 2743 ATMs across the country as well as 3 representative offices outside India.

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