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Introduction
Indane Gas is the leading LPG gas distributor in India. It is state owned and supplies LPG cylinders for domestic and commercial use. They are greatly commended for their service throughout the country. However, a company’s success depends wholly on customer satisfaction. That is why, a great customer support team is necessary.
Indane Gas too has such a customer support team to help its customers with any queries or complaints. In this article, we walk you through the different ways customers can reach the Indane Gas customer support team.
Indane Gas Toll Free Number: 1800-2333-555
LPG Emergency Helpline: 1906
Email: iocl[dot]cocc[at]indianoil[dot]in
Indane Gas Toll-Free Number
A toll-free number is an integral part of any customer support team. Toll free numbers allow customers to call the customer support free of charge.
Indane Gas Toll Free number is 1800-2333-555
Available timings – 8AM to 8PM on all days
Consumers can call this toll free number to get answers for all queries regarding their LPG connection and also register any feedback they have for the company regarding products and services.
LPG Emergency Helpline Number
If you face any emergency with your LPG connection, like gas leaks, you can immediately call the LPG Emergency Helpline number at 1906. A mechanic will be sent to your residence for immediate assistance.
While you are waiting for the mechanic it is advised to follow a few safety precautions to avoid any disasters:
- Stay calm in such situations and do not panic
- First, switch off the pressure regulator switch
- Switch off all fires in the kitchen (including agarbattis and diyas)
- Increase ventilation in the kitchen by opening all the doors and windows
- Do not light a match or operate any electrical switches (including the key switch)
- Contact the emergency line or the distributor immediately
Contact Indane Gas LPG Distributor
Your LPG Distributor is your first point of contact. You can contact him for various inquiries and complaints.
- You can call them to report any gas leak complaints
- You can contact them to lodge any grievances you may have about the company’s products or services
- You can call them for all services regarding your LPG cylinder and the connection
- You can call them for general queries like gas booking, payment related issues, cylinder delivery, change of address, etc.
Social Media Handles of Indane Gas
Social Media – In today’s digital age, it is imperative that all companies are active on Social Media. You can connect with the Indane Gas customer support team via the following social media networks.
Twitter Handle - @IndianOilCL
Facebook Page – Indian Oil Corporation Ltd.
Instagram - indianoilcorp
Google Play Store App name – IndianOil ONE
Apple App Store App name – IndianOil ONE
Indane Gas Online Grievance Portal
If you have any queries still unanswered from all the above channels, you are encouraged to register grievances online directly. The online grievance registration form is available online at the Indian Oil customer portal page.
- Click on the ‘Contact Us’ tab.
- You will be taken to the complaints tab.
- Here, you can fill in the details of your query, feedback or complaint and hit Proceed.
- On the next page, you will be asked to select your consumer segment type; the options given are like - New Connection/DBC related, Forced Sale of Accessories, Cylinder Quality Related, Refill supply Related, Cash & Carry Related, Rude behaviour, Subsidy Related (PAHAL)
- Once you choose the category, you will be given a list of sub-categories to choose from. Choose the appropriate one relating to your issue.
- After that, you will be asked to fill either your mobile number (if you are a new customer) or your LPG ID (if you are an existing customer).
- On the final page you will be requested to enter name, mobile number, address and other details.
- You will also have a space to give a detailed description of your query, complaint or feedback and submit it.
- After you submit this page, it will be attended by appropriate authority to give an amicable resolution.
FAQs on Indane Gas Customer Care
1. What are some safety measures to follow when you are receiving a LPG cylinder refill?
While you receive your LPG refill, you should be prudent and check a few things before sending off the delivery man. These are some simple checks you can do at the time of receipt of your refill cylinder:
- Check the cylinder seal to make sure that it is not tampered with
- Look for the protection cap. It is not meant to have any flaws
- Remove the protection cap and test the leakage from the pipe. Usually, in the event of any leakage from the Cylinder valve, the safety cap will pop off at the time of removal. This can be further confirmed by putting the thumb on the cylinder handle.
- Have the delivery man attach the fresh cylinder to the hotplate to make sure there is no leakage.
- Pay the cash and accept the second copy of the cash memo / refill voucher.
2. Whom should I contact in case of an emergency or I need some assistance?
For any assistance relating to the supply of Indane products, your dealer will always be at your disposal to assist you. But, if you desire, you can contact the customer support cell or the customer support officers on the toll free number. To report an emergency, make use of the nation-wide LPG helpline: 1906.
3. What other value added-services does Indane Gas provide to customers?
Indane Gas provides various value-added services to their consumers, through their distributors, by providing innovative products/services at extremely affordable rates all under a single roof. Some products you can find are high thermal capacity LPG Hoses, higher protection longer life Suraksha LPG Hoses, fire retardant Suraksha Kitchen Aprons, BIS certified Portable Fire Extinguishers for houses, and booking of train tickets Flame style LPG Gas Lighters, domestic cylinder trolleys, etc. Indane Gas has announced that there are more in the tow for the benefit of customers.
4. What happens to a cylinder if it is damaged and needs repairing/replacing?
LPG cylinders found requiring repairs are ‘Hot Repaired’ once in its lifetime as per the ISI Code of Practice. Every ‘Hot Repaired’ cylinder is then sent for approval to use by BIS and is then brought into circulation. Any LPG cylinder that has endured one Hot Repair shall be scrapped if it is subsequently found affected. IOC specifically implements the latter and adds new LPG cylinders to cover the scrapped cylinders.
End Note
Indane Gas is constantly striving to bring new features and facilities for its customers. They make sure that every customer query or feedback is attended to. Make use of the contact numbers listed on this page to connect with the customer support team of Indane Gas.