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IDFC FASTag Customer Care Number
For any queries or assistance regarding your IDFC Bank FASTag, you can rely on their customer care team. Simply dial 1800 266 9970 to get the help you need.You can also write to IDFC FIRST Bank at etollservices@idfcfirstbank.com
NETC and FASTag
The introduction of the National Electronic Toll Collection (NETC) program, managed by the National Payments Corporation of India, has revolutionized the way we experience travel, especially on our highways. At the heart of this transformation is the FASTag, a Radio-Frequency Identification (RFID) device that simplifies toll payments, enhances fuel station transactions and even facilitates parking payments across the country.
Recognized as a Prepaid Payment Instrument in accordance with RBI guidelines, FASTag brings the advantages of cashless payments while saving valuable time and fuel.
Key Features of FIRSTforward
Track Your FASTag Spends: Stay informed about your expenditure with FIRSTforward through various means:
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SMS Notifications: Receive SMS notifications on your registered mobile number.
Balance Enquiry: Simply give a missed call on +91 99902 43331 to check your balance.
Monthly E-Statements: Get detailed e-statements every month on your registered mobile number and email address.
Benefits of FIRSTforward for single vehicle owners
- Enjoy fuel discounts at HPCL petrol pumps when using your FASTag.
- Pay for parking at select locations.
- Avail monthly passes with an auto-renewal option at toll plazas and the NHAI website.
- Link your IDFC FIRST Bank Credit Card with FASTag for auto-recharge convenience.
- Experience contactless toll and fuel payments.
- Receive a single statement for fuel and toll expenses.
Benefits of FIRSTforward for corporate vehicle owners
- Benefit from an auto top-up facility from your corporate pool account.
- Receive instant discounts at HPCL petrol pumps.
- Enjoy contactless highway toll and fuel payments.
- Access monthly passes with auto-renewal options at toll plazas and on the NHAI website.
- Pay for parking at select locations.
- Receive a consolidated statement for toll and fuel payments.
How to Recharge FIRSTforward FASTag
Recharging your FASTag is a breeze, and you have multiple options:
- From any UPI app, enter "etoll.vehiclenumber @idfcnetc."
- Log in to your account online and recharge through credit/debit/net banking.
- Recharge at select toll plazas providing recharging facility.
FAQs on IDFC FASTag Customer Care
1. How do I purchase the FIRSTforward FASTag?
To acquire the FIRSTforward FASTag, you must create your tag account by visiting one of the IDFC FIRST Bank Sales offices or Point of Sale (POS) locations at Toll Plazas.
2. What are the main benefits of purchasing the FASTag from IDFC First Bank?
Key benefits include access to an online portal, SMS alerts for transactions, the convenience of online recharge, and simplified payments.
3. How can I change the address and contact number linked to my FASTag account?
To update your address and contact number, please contact the bank's customer care for assistance.
4. What is the charge for FIRSTforward FASTag?
The FIRSTforward FASTag has a one-time fee of Rs. 200. The security deposit will be refunded based on the type of vehicle.
5. Will I be charged a fee to replace the tag?
Yes, a fee of Rs 100 will be applicable for tag replacement.
6. Is there a joining fee for First Forward FasTag?
Yes, a joining fee of Rs 200 will be applicable.
7. Do I have to maintain a minimum balance in my FIRSTforward FASTag?
Yes, a specific minimum balance must be maintained for each tag, depending on the vehicle class:
Vehicle Description | Minimum Balance (Rs) |
|---|---|
Car/Jeep/Van/Mini Light Commercial Vehicle | 200 |
Light Commercial Vehicle | 400 |
Bus/Truck (3 axle) | 600 |
Bus/Truck (2 axle) | 600 |
Truck (4 to 6 axle)/Tractor/Tractor with Trailer | 700 |
Truck (7 or more Axle) | 800 |
Heavy Construction Machinery | 800 |
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