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IDFC Credit Card Customer Care Number
IDFC Bank has robust credit card customer care services in place to resolve any queries related to credit cards. You can reach IDFC credit card customer care at the 24/7 toll-free number 1800 10 888. You can also reach IDFC credit card customer care through email, whatsapp banking, mobile app, and branch visits. Let us now make a note of options to reach IDFC credit card customer care number.Toll-free number | 1800 10 888 |
Call IDFC Bank at | 1860 258 2000 |
Credit card customer care Email | Creditcard@idfcfirstbank.com |
Email - General | Banker@idfcfirstbank.com |
For customers traveling abroad, call at | 022 6248 5152 |
Whatsapp banking | 95555 55555 |
For loan related queries | Timing is 9:30 am to 6.00 pm all days |
For rural banking related queries | Work timing is 9.30 am to 6.00 pm |
About IDFC Credit Card Customer Care Number
IDFC FIRST Bank NRI Credit Card Customer Care Numbers (Calling from Overseas)
Country | Phone number | Toll Free/Local Call |
|---|---|---|
Country | Phone number | Toll Free/Local Call |
Canada | 18337039811 | Toll-Free |
UK | 0 8000 478 414 | Toll-Free |
Switzerland | 41225449992 | Local call |
Netherlands | 31207971718 | Local call |
Spain | 34935472751 | Local call |
Italy | 390230578885 | Local call |
Ireland | 35315712658 | Local call |
Belgium | 3228962986 | Local call |
Hong Kong | 852 30082199 | Local call |
USA | 18337039805 | Toll-Free |
Singapore | 800 101 4006 | Toll-Free |
Australia | 1800314585 | Toll-Free |
UAE | 800 187 922 | Toll-Free |
Saudi Arabia | 8008500980 | Toll-Free |
Oman | 80074528 | Toll-Free |
Qatar | 00 800 100 089 | Toll-Free |
Bahrain | 80006082 | Toll-Free |
Germany | 8001815050 | Toll-Free |
Escalation Process For IDFC Customer Service
IDFC Bank has an escalation matrix with various levels. If there is any concern or dissatisfaction on the services received from IDFC First Bank, the issue can be escalated to the Principal Nodal Officer at the bank by phone or email:
IDFC Level 1 Customer Service Escalation
The customer can write directly to the Email IDs given belowEmail IDs
- Casa Deposits and other accounts - banker@idfcfirstbank.com
- Rural Banking - sampark@idfcfirstbank.com
- NRI - nriservices@idfcfirstbank.com
- Credit Card - Creditcard@idfcfirstbank.com
IDFC Level 2 Customer Service Escalation
IDFC First Bank believes in providing fair service to its customers. If a complaint is not handled efficiently, then the customer can escalate it to the second level - to the customer service heads (resident and NRI).Level | Email - IDs |
|---|---|
Customer service head - Resident | head.customerservice@idfcfirstbank.com |
Customer Service Head - NRI | head.nri@idfcfirstbank.com |
IDFC Level 3 Customer Service Escalation
The third level of escalation consists of regional nodal officers. Each regional nodal officer has specific coverage areas. IDFC Bank has this setup in place to ensure fair resolution of queries. You can go to the bank’s website and check the list of regional nodal officers by giving ‘Click Here’ above the registered address section.IDFC Level 4 Customer Service Escalation
The last level of escalation is to the senior management of the bank. It includes the principal nodal officer, compliance officer, MD & CEO. If the customer has not received a satisfactory response from IDFC First Bank, he/she can contact the Banking Ombudsman. The contact details of the Banking Ombudsman are available at all branches of the bank and on the website.IDFC First Bank Branch Addresses of Major Cities
Branch | Address |
|---|---|
Chennai -Adyar | FIRST FLOOR, DOOR NO.9, 3RD AVENUE, INDIRA NAGAR, ADYAR, Adyar S.O (Chennai), CHENNAI, TAMIL NADU, 600020 |
Chennai - Annanagar | FIRST FLOOR, TAMILVANNAN COMPLEX, BLOCK NO. AA 144, 3RD AVENUE, SHANTHI COLONY, ANNA NAGAR, Anna Nagar (Chennai), CHENNAI, TAMIL NADU, 600040 |
Chennai - Annanagar West Branch | GROUND FLOOR, DOOR NO. 82, (OLD DOOR NO. 1420),13TH MAIN ROAD, H- BLOCK , ANNA NAGAR , ANNA NAGAR WEST, CHENNAI, TAMIL NADU, 600040 |
Chennai - Ashok Nagar Branch | GROUND FLOOR , MAHALAXMI BUILDING,46/43, 10TH AVENUE,ASHOK NAGAR, OPPOSITE INDUSIND BANK, Ashoknagar S.O (Chennai), CHENNAI, TAMIL NADU, 600083 |
Chennai - Kottivakkam Branch | GROUND FLOOR, NO. 4/579, OLD MAHABALIPURAM ROAD, RAMALINGA NAGAR, KOTTIVAKKAM, VASUDEVA NAGAR,THIRUVANMIYUR, CHENNAI, TAMIL NADU, 600041 |
Chennai - MOGAPPAIR BRANCH | GROUND FLOOR, BLOCK NO. 2/PC-8,KAMBER SALAI, MOGAPPAIR WEST, MOGAPPAIR WEST POST OFFICE, CHENNAI, TAMIL NADU, 600037 |
Chennai - Teynampet Branch | GROUND FLOOR, NEW NO. 67,OLD NO. 32, KAVIGNAR, BHARATHIDASAN ROAD, TEYNAMPET, NANDANAM POST OFFICE NO:484, ANNA SALAI, AMUDHAM COLONY, NANDANAM, CHENNAI, TAMIL NADU 600035, CHENNAI, TAMIL NADU, 600018 |
Chennai - Purasawalkam Branch | GROUND FLOOR , BLOCK 1, 92 A, DR. ALAGAPPA ROAD, VEPERY, PURASAWALKAM, VEPERY POST OFFICE, CHENNAI, TAMIL NADU, 600084 |
Mumbai - Bandra West Branch | GROUND FLOOR, THE POINT, PLOT 253, 30TH ROAD, BANDRA WEST, Bandra West S.O, MUMBAI, MAHARASHTRA, 400050 |
Mumbai - Goregaon West Branch | GROUND FLOOR, SHOP NO. 5,POONAM HEIGHTS , PLOT NO. 11-12,UDYOG NAGAR ESTATE, S.V ROAD, JAWAHAR NAGAR POST OFFICE, GOREGOAN WEST, MUMBAI, MAHARASHTRA, 400062 |
Mumbai - Nariman Point Branch | UNIT NO. 32, CR2 COMMERCIAL COMPLEX, PLOT NO. 240 & 240 A, BARRISTER RAJNI PATEL ROAD, NARIMAN POINT, NARIMAN POINT POST OFFICE, MUMBAI, MAHARASHTRA, 400021 |
Mumbai - Chembur branch | GLAMCENT, GROUND FLOOR & FIRST FLOOR,350, CENTRAL AVENUE ROAD,CHEMBUR, CHEMBUR, MUMBAI, MAHARASHTRA, 400071 |
Mumbai - Powai Branch | GROUND FLOOR, SHOP NO.11, VENTURA BUILDING,HIRANANDANI BUSINESS PARK, INDIA POST IIT POWAI MUMBAI, MUMBAI, MAHARASHTRA, 400076 |
Delhi - Defence Colony Branch | GROUND FLOOR, 283-A, MAIN ROAD, DEFENCE COLONY, Rashtrapati Bhawan S.O, NEW DELHI, NCT OF DELHI, 110024 |
Delhi - Dwarka Branch | GROUND FLOOR , SHOP NO - G-01 & G-02 , BHAGWATI PLAZA , PLOT NO. 12 , SECTOR 5, DWARKA , NEW DELHI, NEW DELHI, NCT OF DELHI, 110075 |
Delhi - KAROL BAGH BRANCH | GROUND FLOOR, 2109 DESH BANDHU GUPTA ROAD, KAROL BAGH, Karol Bagh S.O, NEW DELHI, NCT OF DELHI, 110005 |
Delhi - Greater Kailash II Branch | GROUND FLOOR, M-72, GREATER KAILASH II, Greater Kailash S.O, NEW DELHI, NCT OF DELHI, 110048 |
Kolkata - Barasat Branch | GROUND FLOOR,98,KRISHNANAGAR ROAD,NABAPALLY, NORTH 24 PARGANAS, BARASAT, NABAPALLY, KOLKATA, WEST BENGAL, 700126 |
Kolkata - Dalhousie Branch | GROUND FLOOR, BHANDARI HOUSE, 16 NETAJI SUBHAS ROAD, DALHOUSIE, Pollock Street S.O, KOLKATA, WEST BENGAL, 700001 |
Kolkata - Salt Lake Sector 2 Branch | GROUND FLOOR, BH-20, SALT LAKE CITY, SECTOR -2, SECH BHAVAN POST OFFICE, KOLKATA, WEST BENGAL, 700091 |
Bangalore - Yelahanka Branch | UNIT NO. 107 &108, GROUND FLOOR, PRESTIGE PLAZA, MOTHER DAIRY ROAD, MANDALKUNTE VILLAGE, CHIKKABOMMASANDRA, YELAHANKA SATELLITE TOWN, BANGALORE, KARNATAKA, 560065 |
Bangalore - Banashankari Branch | GROUND FLOOR, NO. 573,30TH MAIN ROAD , KATTARUGUPPE BSK 3RD STAGE BDA, BANASHANKARI, BANGALORE, KARNATAKA, 560085 |
Bangalore - Electronic City Branch | GRND FLR, PID NO.354/156/155,HOUSE LIST NO.1551/155/156,NEELADRI NAGAR , ELECTRONICS CITY PHASE 1, DODDATHOGUR VILLAGE, BEGUR HOBLI, BANGALORE, KARNATAKA, 560100 |
Bangalore - Kasturi Nagar Branch | GROUND FLOOR, #425 , S. G. TOWER, 2ND MAIN ROAD (2M), EAST OF NGEF LAYOUT, PID NO.84-138-2M-425 , KASTURI NAGAR POST OFFICE, BANGALORE, KARNATAKA, 560043 |
IDFC Bank - Registered Address
Corporate Office
IDFC FIRST Bank LtdNaman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,
India
Registered Office
IDFC FIRST Bank LtdKRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India
FAQs of IDFC Credit Card Customer Care Number
1. How do I complain about my IDFC credit card issue?
Approach IDFC bank customer care. You can reach out to the customer care through sales support, phone, whatsapp, email id, or branch visits. If you don’t get satisfactory service from IDFC Bank customer care, you can also escalate it via the bank’s escalation matrix.
2. What is the IDFC Bank customer care toll-free number?
The toll-free number for IDFC Bank customer care is 1800 10 888
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