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CreditMantri Finserve Private Limited Unit No. B2, No 769, Phase-1, Lower Ground Floor, Spencer Plaza, Anna Salai, Chennai - 600002
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IDFC First Bank is one of the leading private sector banks in India. They offer a multitude of customer centric services to make banking easy and pleasurable. In continuation with their commitment to banking excellence, they now have 'Whatsapp Banking' as a channel of communication for their customers.
With the rise of digital banking, many people, especially in India, are now using Whatsapp as a means of communicating with their bank. Whatsapp banking is a channel of communication that allows customers to use features like FAQs, SMS, OTPs, etc., to manage their accounts.
With the IDFC First Whatsapp Banking service, you can check your account balance, transfer funds, and pay your bills through the convenience of Whatsapp. While these services are also available with IDFC First Net Banking and IDFC First Mobile Banking, Whatsapp Banking offers better convenience and quick service. If you’re wondering how to register and use IDFC First Whatsapp Banking, here's everything you need to know.IDFC First Whatsapp Banking is a new channel of communication for customers to interact with their bank through the convenience of WhatsApp. With this service, you can carry out various banking services from the comfort of your home. No need to visit the bank and wait in long queues anymore.
Since Whatsapp is already used by millions of Indians, it is only prudent to include it in your banking communication channel. With IDFC First Whatsapp Banking, you can access your bank account, check your loan account balance, block your IDFC credit Card or IDFC debit card, and more.Registering and using IDFC First Whatsapp Banking is easy and hassle free. All you need to do is send a simple message to IDFC First Whatsapp Banking from your registered mobile number. Here is a step by step guide on how to register for IDFC First Whatsapp Banking.
1. Save the phone number '95555 55555' to your mobile contacts
2. Open WhatsApp on your phone, and send a message to IDFC First Whatsapp Banking number. A simple 'Hi' will get you started.
3. You will be presented with a list of options to choose from.
4. Reply back to that message with the option you want.
5. The Chatbot will reply with relevant information, options and instructions on your request.
For example, you can just type, 'What is my account balance?', and the Chatbot will reply with your account balance. Or, you can say, 'What is my credit card outstanding?', and it will give you the details.
It is an intuitive and AI enabled chatbot that responds quickly to your questions and queries.
Opt-in for WhatsApp Banking by sending "Hi" on WhatsApp or calling us on 9555555555 from your registered mobile number to receive important information and transactional messages, and the bank will get back to you.
The main benefit of IDFC First Whatsapp Banking is the ease and convenience of banking through WhatsApp. With the Corona scare and lockdowns, people are finding it difficult to go to the branch for trivial banking matters. Though online banking and mobile banking are convenient, downloading and installing apps on your mobile phone can be a hassle for many.
But Whatsapp is a user-friendly platform and is regularly used by all age groups of people. So sending just a few messages to carry out most of the banking transactions is a convenient and easy way to do banking. Here are some benefits of IDFC First Whatsapp Banking:
Here is a list of services you can access through IDFC First Whatsapp Banking:
| Loan Account Related | Savings Account Related | Credit Card Services | FASTag |
|---|---|---|---|
| Statement Of Account | Last 5 Transaction | Card Block | FASTag Application |
| Easy Buy Card Details | Cheque Book Request | Payment status | - |
| Repayment Schedule | Stop Cheque Payment | Balance enquiry | - |
| NOC | Debit Card Blocking | Reward points and redemption | - |
| EMI Payment Options | Balance Request | Latest Transactions | - |
| Loan Center Appointments | - | - | - |
| Loan & Emi Details | - | - | - |
IDFC First Whatsapp Banking is a convenient and hassle free way to access your bank account, carry out banking transactions, and stay informed on your account balances. It is a secure channel of communication where you can interact with your bank anytime and anywhere. It is an easy way to get on board and transact with your bank. So opt-in for IDFC First WhatsApp Banking and start banking from anywhere, anytime.
1. Am I charged to use the IDFC Frist WhatsApp banking service?
No, there are no extra fees for using WhatsApp banking. However, existing charges apply to service requests in accordance with the charge schedule.
2. How do I know if a WhatsApp request I made has been processed?
When the request is completed, you will receive an SMS confirmation. Please keep in mind that Stop Cheque and Block Card are both immediate service requests.
3. I left a message on 9555555555, but I'm yet to hear back from the bank.
Please call from your Registered Mobile Number (RMN) with a strong network connection. Please call again from your RMN; you will then receive a welcome message from IDFC FIRST Bank on WhatsApp.
4. Can I use IDFC First WhatsApp Banking from any mobile phone?
No, you can use this feature from the phone with your registered mobile number only.
5. Which languages does IDFC First WhatsApp Banking support?
Currently, this feature is available in English.
6. Can I check my loan account total outstanding through IDFC First WhatsApp Banking?
Yes, you can check your loan account total outstanding through this feature.
7. Can I transfer money from my savings account to my loan account using IDFC First WhatsApp Banking?
Money transfer facility is currently not available through IDFC First WhatsApp Banking.
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