IDBI Bank Personal Loan Customer Care

IDBI Bank Personal Loans

IDBI Bank was established in 1964 and offers banking and financial solutions in the retail and corporate banking arena. The bank offers Personal Loans for customers to meet any unexpected emergencies. The personal loan can be utilized to meet various purposes like wedding, education, vacation and many more.

IDBI bank’s personal loan could be an easy way to manage your unexpected expenses. You can get up to Rs. 10 Lakhs as the maximum loan amount which can be repaid in 5 years. The creditworthiness is determined based on your credit score and repaying ability. No charges are levied for prepayment after completion of 6 EMIs. Existing customers can also get top up loans after completion of 12 EMIs. If you have any queries related to the interest rates, application procedure, documentation process or any other concerns related to the personal loan, you can always reach out to the IDBI customer support team.

The bank has a dedicated customer service department through which it addresses customer queries and grievances. Be it any kind of query, ranging from requesting for loan account statement, personal loan details, account transaction details or to help with resolving any kind of complaint, the IDBI Bank customer call centre handles it all.

IDBI Bank Personal Loan 24X7 Customer Care

IDBI Bank personal loan customer care team answers the customers’ queries related to interest rate, loan tenure, repayment options, etc. The customers can get their grievances related to personal loans addressed quickly through various channels.

The customers can easily contact IDBI Bank’s customer care representative through the below toll-free numbers 1800-209-4324 & 1800-22-1070

You can also send a post to the Head Office of IDBI Bank.

IDBI Bank Ltd. 

IDBI Tower, WTC Complex,

Cuffe Parade, Colaba, 

Mumbai 400005

IDBI Bank Grievance Redressal Procedure

Each bank has a unique grievance redressal procedure to handle customer complaints and grievances. IDBI Bank offers different channels to register your grievance viz. Phone Banking, Branch, Website, Emails and Letters. One can also send SMS “IDBICARE” to 9220800800 to register their feedback.

Customers can register their grievance through the following 3-tiered process: 

Level 1: 

Option 1: You can contact the bank through the following ways:

• Toll-Free numbers: 1800-209-4324/1800-22-1070
• Non-Toll-Free Number: 022-67719100
• Contact number for outside India customers: +91-22-67719100
• Send SMS "IDBICARE" to 9220800800 and we will call you

Option 2: Fill the IDBI Bank Customer Complaint Form.

Option 3: Write to the bank at these addresses:

E-mail: customercare[at]idbi[dot]co[dot]in

Customer Care Centre, 

IDBI Bank Ltd.

19th floor,

IDBI Tower, WTC Complex,

Cuffe Parade, 

Colaba.Mumbai 400 005.

A unique complaint ID will be generated after registering your complaint through the above channels.

Level 2: In case you do not receive any response within 8 working days or if you are not satisfied with the resolution provided through the above channels, you can escalate the issue with Grievance Redressal Officer. The contact details for the Grievance Redressal Officer is available at the end of this article.

Level 3: You should receive a response from the Grievance Redressal Officer within 11 working days. In case you do not receive a satisfactory response, you can escalate the issue to the Chief Grievance Redressal Officer using your complaint ID.

Chief Grievance Redressal Officer (CGRO)

IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005

Tel no: 022- 6655 2141
FAX no: 022-2216 5195

Contact details of the Principal Nodal Officer (PNO)

Principal Nodal Officer (PNO)

IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005

Tel no: 022 6655 2143
E-mail: pno[at]idbi[dot]co[dot]in

If your grievance is still not redressed, you can contact the Banking Ombudsman appointed by the Reserve Bank of India.

Contact Details of Zone Wise Grievance Redressal Officer

The customers can also contact the following zonal offices and get information related to personal loans.

FAQS