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IDBI Bank Car Loan Customer Care
IDIBI Bank 24*7 customer care toll-free number for all general enquiries is 1800-209-4324 and 1800-22-1070.
Customers can also use the Non-Toll Free number +91-22-67719100 to get in touch with the customer care.
NRIs can call up the following number+91-22-67719100 to get details related to their car loan application and status update.
IDBI Bank was established in 1964 and offers banking and financial solutions in the retail and corporate banking arena. They offer a number of banking solutions to customers. They offer retail loans for purchase of cars, whether new or pre-owned. These car loans from IDBI Bank come with attractive interest rates and repayment tenures.
If you have any queries related to the interest rates, application procedure, documentation process or any other concerns related to the car loan, you can always reach out to the IDBI customer support team. apply for an IDBI car loan The bank has a dedicated customer service department through which it addresses customer queries and grievances. Be it any kind of query, ranging from requesting for loan account statement, car loan details, account transaction details or to help with resolving any kind of complaint, the IDBI Bank customer call centre handles it all.
About IDBI Bank Car Loan Customer Care
IDBI Bank Car Loan 24X7 Customer Care
IDBI Bank car loan customer care team answers the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to their loan addressed quickly through various channels.
The customers can easily contact IDBI Bank’s customer care representative through the below toll-free numbers 1800-209-4324 & 1800-22-1070
You can also write a letter to the Head Office of IDBI Bank.
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba,
Mumbai 400005
IDBI Bank Grievance Redressal Procedure
Each bank has a unique grievance redressal procedure to handle customer complaints and grievances. IDBI Bank offers different channels to register your grievance viz. Phone Banking, Branch, Website, Emails and Letters. One can also send SMS “IDBICARE” to 9220800800 to register their feedback.
Customers can register their grievance through the following 3-tiered process:
Level 1:
Option 1: You can contact the bank through the following ways:
- Toll Free numbers: 1800-209-4324/1800-22-1070
- Non Toll Free Number: 022-67719100
- Contact number for outside India customers: +91-22-67719100
- Send SMS "IDBICARE" to 9220800800 and we will call you
Option 2: Fill the Online Complaint Form.
Option 3: Write to the bank at these addresses:
- E-mail: customercare@idbi.co.in
- Customer Care Centre,
IDBI Bank Ltd.
19th floor,
IDBI Tower, WTC Complex,
Cuffe Parade,
Colaba, Mumbai 400 005.
A unique complaint ID will be generated after registering your complaint through the above channels.
Level 2: In case you do not receive any response within 8 working days or if you are not satisfied with the resolution provided through the above channels, you can escalate the issue with Grievance Redressal Officer. The contact details for the Grievance Redressal Officer is available at the end of this article.
Level 3: You should receive a response from the Grievance Redressal Officer within 11 working days. In case you do not receive a satisfactory response, you can escalate the issue to the Chief Grievance Redressal Officer using your complaint ID.
Chief Grievance Redressal Officer (CGRO)
IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005
Tel no: 022- 6655 2141
FAX no: 022-2216 5195
Contact details of the Principal Nodal Officer (PNO)
Principal Nodal Officer (PNO)
IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005
Tel no: 022 6655 2143
E-mail: pno@idbi.co.in
If your grievance is still not redressed, you can contact the Banking Ombudsman appointed by the Reserve Bank of India.
Contact Details of Zone Wise Grievance Redressal Officer
| Sr. No. | Name & Contact Details | Office | Zones Covered |
|---|---|---|---|
1 | General Manager & GRO | Delhi Zone | Delhi & NCR, Rajasthan |
2 | General Manager & GRO | Chandigarh Zone | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir |
3 | General Manager & GRO | Lucknow Zone | Uttar Pradesh (except NCR) & Uttarakhand |
4 |
| Kolkata Zone | West Bengal, Bihar, North East States |
5 | General Manager & GRO | Bhubaneswar Zone | Odisha, Jharkhand, Chhattisgarh |
6 | General Manager & GRO | Mumbai Zone | Mumbai, Nashik |
7 | General Manager & GRO | Nagpur Zone | Eastern Maharashtra |
8 | General Manager & GRO | Ahmedabad Zone | Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu |
9 | General Manager & GRO | Pune Zone | Pune, Satara, Kolhapur, Sangli Districts & State of Goa |
10 |
| Chennai Zone | Tamil Nadu, Puducherry and Andaman & Nicobar |
11 |
| Bengaluru Zone | Karnataka, Kerala |
12 |
| Hyderabad Zone | Telangana, Andhra Pradesh |
FAQs:
1. Does IDBI Bank provide 100% finance for car loans?
IDBI Bank gives car loans with very little margin. The loan amount depends on the repaying capacity of the customer, which is calculated based on your age, annual income and existing liabilities.
2. What is the maximum tenure for IDBI Bank car loan?
A loan tenure of seven years is provided by IDBI Bank
3. What type of cars do IDBI bank provide car loans for?
IDBI Bank offers car loans for most passenger cars, multi-utility vehicles and sports-utility vehicles that are available in India and are bought for personal use.
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