ICICI Bank Customer Care

ICICI Bank customer care phone numbers

ICICI bank has made a provision for its customers to easily reach out to the customer care division for various personal banking queries and concerns. To reach out to customer care, customers can call the number given below:

1860 120 7777

For wealth management queries

ICICI bank customers who have wealth management or private banking related queries can call the below-mentioned toll-free number that is available 24×7:

1800 103 8181

1860 120 3399 (chargeable number for private banking customers)

For corporate, business or retail institutional banking customers 

Mentioned below is the customer service number for queries or concerns on corporate banking, institutional banking, or business banking accounts:

1860 120 6699

Additional read – ICICI bank credit card customer care

Location wise customer care numbers for ICICI bank

Here is a list of phone numbers for retail customers of ICICI bank across different cities in India:

How can ICICI bank customers write to customer care?

ICICI bank customers can write to the bank for any of their queries or concerns using the below-mentioned postal address:

ICICI Bank Limited

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor

Survey no: 115/27, Plot no. 12

Nanakramguda, Serilingampally

Hyderabad – 500032

Additional read – ICICI bank personal loan customer care

What is the customer care number for ICICI bank NRI customers?

ICICI Bank NRI customers can use the following country-wise numbers to contact customer care regarding their banking issues or concerns:

How to escalate complaints at ICICI Bank

Here is the escalation matrix of ICICI bank for addressing customer issues or concerns that remain unresolved by customer care:

Issue Escalation Part 1– Grievance Redressal

For queries that remain unresolved by customer care, customers of ICICI bank can register their grievances by dialling this number:

1800 200 3344 (9 a.m. to 6 p.m. - Monday to Friday).

Customers must make sure to provide the service request number (numeric only) and it should not be more than 2 months old.

Customers who are not satisfied with the solution provided can further escalate the issue to the head of Phone Banking. The form for escalation is available on the ICICI bank official website.

If a customer query is not addressed to the satisfaction of the customer, then they can further escalate the matter to the bank’s principal nodal officer. To do so, one can submit the request online or reach out to him directly on the below mentioned phone number: 022-26538027

Alternatively, customers can also send him an email at headservicequality[at]icicibank[dot]com

Issue Escalation Part 2 – Senior Management

Contact details of different business heads for various product offerings of ICICI bank are mentioned below. These contacts are available from Monday to Friday, 10 am to 5 pm, (except bank holidays). After sending a request, customers get an acknowledgement within 4 business days via email:

Credit cards & personal loans

Senior General Manager – Head Credit Cards & Personal Loans

Contact number - 022-39337932

E-mail - headcreditcards[at]icicibank[dot]com

Home & vehicle loans

Senior General Manager

Contact number - 022-39337934

E-mail - headhomeloans[at]icicibank[dot]com or headconsumerloans[at]icicibank[dot]com

Demat services

Deputy General Manager

Contact number - 022-39337936

E-mail - headdematservices[at]icicibank[dot]com

Other banking products & services

ICICI Bank Ltd.

Complaints Department, 7th floor

ICICI Bank Towers,

Financial District, Gachibowli

Hyderabad-500032

Issue Escalation Part 3 – Zonal Heads

In case customers are unable to use any of the above-mentioned contact details for getting their queries or concerns addressed, they can contact the zonal heads of their area, the details of which are mentioned below:

More about ICICI bank

ICICI Bank is headquartered in Mumbai and is India’s second-largest private bank as per the quantum of assets. The bank is known for its various banking product and service offerings. It has a vast network of over 4800 branches and 14000 ATMs spread across India. It also has its presence in different countries including United Kingdom, Canada, the USA, Singapore, etc. through its subsidiaries.

Conclusion

ICICI bank has a well-established customer support network to cater to all of its customers. It offers convenience to customers through its product-wise customer support that is easily reachable via call or emails. With the help of its grievance escalation matrix, the bank ensures that customer complaints do not go unanswered and all their queries are addressed in a timely manner.

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