ICICI Bank Credit Card Customer Care

ICICI Bank Credit Card Customer Care Postal Address

Customers can also write their queries and issues and mail them at the customer care’s postal address mentioned below:

ICICI Bank Limited ICICI Phone Banking Center,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,

Hyderabad

Pin Code: 500032

ICICI bank credit card grievance redressal

ICICI bank is one of the few banks in India that is highly focused on customer satisfaction. This is why the bank takes all of the customer’s queries and issues very seriously. If a customer of the bank is not satisfied with the bank’s service or resolutions, he/she can escalate the matter to get a resolution. This can be done through grievance redressal. There are three levels in the bank’s grievance redressal set-up.:

• Level 1 - For escalating an issue, customers can visit the Level 1 grievance link. Select the type of product or service as a credit card. Select an applicable option from the ‘complaint related to’ dropdown. Follow the same step for the ‘type of complaint’ dropdown. Customers must ensure to mention the email address that is linked to their credit card for faster query resolution.
• Level 2 - If a customer is not satisfied with the resolution provided through level 1, he/she can further escalate the issue and contact Mr Phani Kumar Thota, Head – Phone Banking. This can be done by online form submission through the bank’s website or by submitting a query or request using the button available on the Level 2 link.
• Level 3 – If one is not satisfied even with the Level 2 resolution offered by the Head- Phone Banking, he/she can directly reach out to the Principal Nodal Officer of ICICI Bank. One can write a letter or an email to Vinayak M. More. The form for the same and also the email option is available on the Level 3 link on the bank’s website.

Each of the levels may take up to 4 working days starting from the day of the complaint receipt to provide resolution to the customer.

ICICI Bank Credit Card Customer Care For NRIs

ICICI bank provides customer care services to all its customers overseas. Customers who are abroad and have queries or issues can get in touch with the bank through various channels. Mentioned below are the various channels available for NRIs or customers living abroad to get in touch with ICICI bank’s customer care department:

Call

Here is the list of phone numbers that customer can use depending on the country that they are residing in:

• USA – 18664242448
• UK - 0 8081 314 151
• Singapore - 800 101 2553
• Canada – 18664242448
• Australia - 0011-800-0424-2448
• Belgium - 00-800-0424-2448
• Finland - 990-800-0424-2448
• France - 00-800-0424-2448
• Germany - 00-800-0424-2448
• Ireland - 00-800-0424-2448
• Italy - 00-800-0424-2448
• Luxembourg - 00-800-0424-2448
• Netherlands - 00-800-0424-2448
• Portugal - 00-800-0424-2448
• Spain - 00-800-0424-2448
• UAE - 8000 9114 001
• Bahrain - 800 04 877
• For NRIs when in India - 1800-102-5600

Web Chat

Customers can also use the chat option on ICICI bank’s customer care webpage. For this, the customer needs to log in to his/her account and on the log in page select ‘Customer Service’ within ‘Start In’.

Service Request

For queries or issues, customers can raise a service request by using the link available on the ICICI website. Select the type of service request as applicable. Once redirected to fill a form, fill and submit. The service request is then raised and the customer will receive a confirmation mail along with an SMS.

Credit Card Customer Care Email Id

ICICI bank has a dedicated email address for its NRI customers. Customers can write their queries and concerns at nri[at]icicibank[dot]com. However, due to the Covid-19 outbreak and related precautions, the bank has currently halted its customer care support through email.

Conclusion

ICICI bank ensures timely resolution of customer queries and concerns. With the help of the various options offered by the bank, customers can get their questions addressed easily and quickly.

ICICI Bank Credit Card Customer Care FAQs