HSBC Bank Car Loan Customer Care

What is the HSBC Bank Car Loan Customer care?

The customer care service of the bank is considered to be one of the best in the industry and is available 24x7 round the year. The bank has various ways for the customers and its potential customers to reach out to the bank. The bank has a series of toll free numbers that the customers can use from India or Overseas to contact the bank and get answers to their queries or concerns whether routine or specific. The details of the ways to contact the customer care of the bank are provided here.

For Resident Customers

The NRI customers can call on 1860 108 7788/ 1860 500 2277 for any credit card related queries.

The other contact points for the NRI customers for banking and credit card related queries are,

The bank also has an IVR facility for the customers to handle their routine queries or talk to the customer care executive for any assistance that they may require.

The bank also provides online banking and mobile banking facilities that are needed for today’s technologically advanced world so the customers can carry out their banking transactions on the go anytime anywhere without the need to physically visit the bank each time.

Details of HSBC Car Loan Scheme

HSBC provides car loans at competitive rates to the customers for purchase of new cars or old cars. The bank facilitates the customers to estimate the EMI that they may have to pay up on securing the loan and thereby enable them to select the tenure and the amount as best suited to them.

• The details of maximum finance available from the bank and the guarantor/security requirements for the same can be clarified by contacting the bank’s branch.
• The tenure for new cars is flexible depending on the repaying capacity of the borrower.
• HSBC has competitive monthly rate of interest on the car loan of the bank 
• The customers can get the details like list of the documents required, any other charges levied by the bank, minimum loan amount, etc. from the bank’s website or by visiting the bank’s nearest branch.

Grievance Redressal

The grievance redressal scheme of the bank is divided mainly into Demat account and Non-Demat account. The details of the same are:

• NON-DEMAT ACCOUNT – 

For the initiation of the redressal process, customer has to first register the complaint with the bank by

• Filling the Complaint Form-Level 1
• Contact the bank via PhoneBanking services
• Log in to the HSBC account on the website and register a complaint there
• Visit the nearest branch

The customers will typically get a response in 10 days, failing which (or if the response is not satisfactory) the grievance is escalated to the next level.

The next level of escalation is the Nodal Officer appointed by the bank. Customers can contact the Nodal Officer Team from Monday to Friday between 9.30am and 6pm at the following numbers

+91 80 – 49089640, +91 40 – 67173410

Alternatively, they can also write to the Nodal Officer at the following addresses:

The customers also have the option to write to the code compliance officer of the respective departments; the details of the same are available at the bank’s website.

The customer can expect a response within 10 days of raising the complaint at this level.

The final level of escalation available to the customer is contacting the Principal Nodal Officer at the following address

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063

Email Id – pnohsbcbank[at]hsbc[dot]co[dot]in

Another option is making a complaint online to the senior management or writing to them at the following contact details.

The customers can further contact the Banking Ombudsman appointed by the RBI if they do not receive a response within one month of the date when the complaint was first raised at the bank or of the response is not to the satisfaction of the customer.

• DEMAT ACCOUNTS – 

Customers can contact the bank in the following manner if the service received by them from the bank is unsatisfactory of if they have any grievance in this regard.

Customers can contact Compliance Officer HSBC in the following manner,

Email – complaints[dot]india[at}hsbc[dot]co[dot]in

Telephone - +91 80 – 49089640, +91 40 – 67173410

Chief Executive Officer

Email – ceosoffice[at}hsbc[dot]co[dot]in

Telephone - +91 80 – 49089640, +91 40 – 67173410

If the solution provided by the bank is not satisfactory, customers can contact the concerned Stock Exchange or Depository as well.

About the Bank

HSBC Bank is a premium name in the banking industry and has a huge global presence in about 65 countries and has over 40 million customers worldwide.

FAQs: