HDFC Bank Customer Care

HDFC Bank Customer Care Citywise Numbers

HDFC Bank now offers a single easy to remember contact number for all cities. However, customers must prefix the STD code for their city before the number. The bank’s customers can now access their accounts, credit cards, loans, Demat accounts and even avail investment services by calling on a single number. Here are the details:

Points to Note while using HDFC Customer Care Numbers

• Customers must prefix the respective STD code of their location. 
• While reaching out to customer care, customers must keep their card number and associated PIN or Customer Identification Number (Cust ID) along with Telephone Identification Number (TIN) ready to access their account.
• The phone numbers mentioned in the table above are the only Customer Care numbers of HDFC Bank. Customers should not use any other number since those may put them at risk of fraud.
• To report the loss of an HDFC card, you can use the numbers mentioned above any time of the day and on all days. If you suspect that your card is lost/misplaced/stolen, do not wait to take action. Report the loss immediately using the appropriate number listed above.
• For Ahmedabad / Bangalore / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune, customers must dial 61606161.
• For Chandigarh / Cochin / Indore / Jaipur / Lucknow dial 6160616

Additional read – HDFC Bank credit card customer care detail

HDFC Whatsapp Customer Care Number

HDFC Bank is now available for customer queries on Whatsapp. customers can check their debit card EMI eligibility, access HDFC bank products, get pre-approved offers and much more on Whatsapp.

To start the conversation with HDFC Bank on Whatsapp, add the number 70659 70659 to your mobile contacts and initiate the conversation by sending “Hi.”

What are the timings of HDFC Bank customer care?

Here are the timings during which HDFC bank customer care is available for customers:

• Customer care for banking services is a combination of IVR and agent services, This depends on the type of transaction. HDFC customer services are a combination of IVR and agent provided services. IVR is available 24 x 7, 365 days of the year. Agent assisted services are available from 8.00 am to 8.00 pm on all seven days, including Sundays.
• Reporting loss of cards is available 24 x 7 on all 365 days. 
• Credit card services are available 24 hours on all days including Sundays and Bank holidays.
• Customer care for Loan services is available between 8:00 a.m. to 8:00 p.m. on all days including weekends and national/local holidays.
• Demat and Loan Against Securities Account Services: These services are available between 8:30 a.m to 5:30 p.m from Monday to Saturday (This facility is not available on bank holidays, Sundays and 2nd & 4th Saturdays)
• Mutual Fund or Investment Services Account related Services: These services are available between 9:30 a.m to 6:30 p.m from Monday to Saturday. (This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holiday).
• Complaints – ​​​​​​​​​​​​​​To report a complaint without validating, customers can call on the bank’s Toll-Free number 1860 267 6161 (only for India). This service is available only between 8.00 a.m to 8.00 p.m on all days.

Recommended read – HDFC Bank personal loan customer care information

HDFC Grievance Redressal Officer

If the resolution provided by customer care does not meet a customer’s expectation, the bank allows customers to approach its Grievance Redressal Officer. A customer can do so through any of the bank’s access channels mentioned below. Customers must share the previous complaint number while reaching out to these channels:

Call the bank’s grievance redressal number:

Write to the bank’s grievance redressal department:

HDFC bank’s turn-around time for processing customer requests

Mentioned below is the turnaround time followed by HDFC bank to ensure customer requests are addressed in a timely manner:

Overview of HDFC Bank

HDFC Bank was started in 1994 to offer various banking services. The Housing Development Finance Corporation Limited was the first company in India to establish a private bank in India. It offers a range of banking services and leads in the banking industry under the leadership of CEO Mr Deepak Parekh. The main objective of the HDFC bank is to become a world-class Indian Bank.

The bank's awards and recognitions received in India and worldwide are proof of the bank’s robust banking practices. It is preferred by customers due to its good customer service, financial services revolutions and sustainability within the banking set-up. The bank continues to introduce various products in the market. It also conducts several drives and initiatives for the upliftment of society.

HDFC Bank Customer Care FAQs