HDFC Bank Credit Card Customer Care

For HDFC Credit Card related enquiries

Customers might use the following course of action whenever they come across any queries or issues with regards to their HDFC Bank Credit Card.

In case your credit card is stolen: If you find your credit card lost or stolen, please call the customer care helpline to report your card's loss. Additionally, you can sign in and delete the card from your net banking account.

In case your credit card has been blocked: If you find your card has been blocked, it cannot be reactivated. However, you can request a replacement card. To request a replacement card, you need to speak to a customer care executive or raise a request via net banking, or by downloading the concerned form, filling it, and sending it by post to the following address:

For Mutual Fund or Investment Services Account related services

If you have an inquiry related to mutual funds or investments services, you can call the Toll Free number at 1800 267 1006 between 9:30 am to 6:30 pm on weekdays and 9:30 am to 1:30 pm on Saturdays

HDFC Credit Card Customer Care - International Toll-Free Numbers

Note: You shall be charged for these calls as per the local telephone operator charges and the plan you have chosen on your connection.

HDFC Customer Care Email Address

If you are looking to get in touch with the bank, you can also contact them via email at customerservices.cards[at]hdfcbank[dot]com

Blocking or reporting unauthorized transactions (those not done by you)

If you find any unauthorized transactions on your credit card, you can immediately report it and block your card to prevent further fraudulent transactions. You can do this either through phone banking or through your Netbanking account.

How to block your credit card using Netbanking?

• Login to your Netbanking account using your customer ID & password.
• Click on the "Card" tab
• Select "Request" under your credit card account summary
• Select "Credit Card Hot listing" to block your card immediately

Reporting unauthorized transactions on your HDFC Credit Card via Phone Banking

To report credit card transactions not done by you, you call HDFC Phone Banking through the numbers given in the list above You can also call to report credit card, debit card, or net banking transactions not done by you

Keep the following details handy when you are reporting such unauthorized transactions:

• Credit card number
• Type of transaction e.g. online, at a store, local grocer, etc.
• Date of transaction
• Transaction amount

HDFC Credit Card Grievance Redressal System

HDFC Bank strives to provide the best customer support to address all grievances regarding your HDFC Credit Card. You can approach your nearest HDFC Bank branch to lodge a complaint.

If you find that your concerns have not been addressed satisfactorily by the bank’s customer care officials, you can send an email to the Grievance Redressal Officer.

Step 1: Visit the HDFC Contact Us page at

Step 2:On this page, click on the ‘Grievance Redressal Officer’ option.

step 3:You will see the option ‘Email Us’, which will take you to the form where you can fill in your details and grievance information and send it to the Officer.

step 4: You can also choose to call the Grievance Redressal Cell for Credit Cards at

If you wish to send a written letter, you can do so to the following address:

By regular post

Manager, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO

Chennai - 600 041

For Personal Loan Queries: HDFC Personal Loan Customer Care Number

For Home Loan Queries: HDFC Home Loan Customer Care Number

For Car Loan Queries: HDFC Car Loan Customer Care Number

HDFC Nodal Office Contact Details

If your concern is still not resolved to your satisfaction, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. HDFC assures a response within 10 working days.

Follow these steps to send an email to the Principal Nodal Officer:

Step 1: Visit the HDFC Contact Us page at

Step 2: On this page, click on the ‘Nodal Officer or Principal Nodal Officer’ option.

step 3: You will see the option ‘Email Us’, which will take you to the form where you can fill in your details and grievance information and send it to the Officer.

You can also send a letter through the mail to the Nodal Officer or the Principal Nodal Officer instead of emailing them.

By Principal Nodal Officer for HDFC Bank Ltd.

HDFC Bank Ltd.,

5th Floor, Tower B,

Peninsula Business Park,

Lower Parel West,

Mumbai 400013

Fax Number: 022-30788580

Here are the mailing addresses of area wise Nodal Officers along with their contact numbers:

Other Ways to Contact HDFC Bank Credit Card Customer Care

Via E-Mail

If you are unable to reach customer care via these phone numbers, you can also contact them via email. Their email address is:

customerservices.cards[at]hdfcbank[dot]com

Via Postal Address

If you would like to send in a written letter, you can send it to:

For Regular Post:

Manager, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO

Chennai - 600 041

For Courier:

Manager, HDFC Bank Cards Division,

# 8, Lattice Bridge Road, Thiruvanmiyur,

Chennai - 600 041

Via Online Dispute Resolution

HDFC Bank also offers an online dispute resolution form that helps you to fill in your concern and submit it online. This speeds up the process and you get a faster resolution. This option is available on the HDFC Bank official website under the ‘Contact Us’ tab.

Via the Chatbot ‘ASK EVA’

HDFC Bank also has an interactive chatbot on their webpage that offers a number of credit card-related services. The chatbot pops up when you open the webpage and you just have to choose the option you want. Credit card related options available on the Eva Chatbot are:

Via Whatsapp Chat

Another option available to contact customer care is via Whatsapp Chat. On the HDFC webpage, you see the option ‘Chat on Whatsapp’ link at the bottom of the page. Clicking on this link will take you to the web Whatsapp page of HDFC Bank. You can chat with a customer care agent, who will help you with your credit card-related queries.

To chat with the HDFC Bank customer team on Whatsapp, use the number 70659 70659. You can start the conversation by sending a Hi on Whatsapp from your registered mobile number.

Note: As mentioned earlier, it is very important to be able to communicate with your bank whenever you need. Banks are obliged to offer assistance to their customer quickly and efficiently. HDFC Bank has set up a very good customer care mechanism that allows customers to get the necessary information regarding their credit card anytime anywhere.

Use HDFC Credit Card Customer Care Numbers for Immediate Assistance

In this digital era, there are a number of credit card frauds happening day in and day out. As per RBI regulations, if you report an unauthorized transaction on your credit card within 24 hours, the bank will be able to block it so that there is no money loss.

Being able to contact your bank instantly and getting the much-needed assistance is very important for your overall banking experience. HDFC Bank ensures that its customers get immediate assistance with their credit card-related queries. They have dedicated phone numbers for most cities in India that will help you with any of your queries.

You can get assistance with these credit care related queries –

• Loss of theft of credit card
• Card account statement
• Outstanding amount
• Last billed amount
• Billing due date
• Last payment details
• Changing the credit limit on your card
• Change or update of profile details

And many more services can be accessed via phone banking through HDFC phone banking numbers.

People also ask HDFC Credit Card Customer Care