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HDFC Bank Car Loan Customer Care

You can contact HDFC BANK car loan customer care for any queries regarding car loans. You can reach customer care experts via the HDFC BANK toll-free number or HDFC BANK customer care number city-wisea. Alternatively, you can contact the customer care team through Email ID or chatbot.

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Overview HDFC Bank Car Loan Customer Care

HDFC Bank 24*7 customer care toll-free number all your general enquiries is For Ahmedabad / Bangalore / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune dial 61606161.

For Chandigarh / Cochin / Indore / Jaipur / Lucknow dial 61606161.

HDFC offers a large array of products and services to its customers. In order to ensure hassle-free banking and a seamless experience for its customers, HDFC ensures faster redressal of its customer's complaints. As a customer, you can access the 24*7 customer care departments of HDFC bank for any grievances related to your car loan.

You can contact any dedicated 24*7 customer care representative for any issue related to the processing of car loans which you have taken or wish to avail. There are various mediums via which you can approach the customer care such as email, voice call or posting it on their website. You can also simply walk into your nearby HDFC branch to resolve your query.

HDFC Bank 24X7 Car Loan Customer Care Number

About HDFC Bank Car Loan Customer Care

HDFC Bank 24*7 Customer Care Numbers
For Existing Car Loans
Which is the best way to contact HDFC Customer Care?
What are the features of HDFC Car Loan?
FAQs:

HDFC Bank 24*7 Customer Care Numbers 61606161.

For a new car loan

The contact list for enquiry for a new car loan:

HDFC City Wise Contact Number for New Car Loans
Ahmedabad	6160 6161
Andaman and Nicobar Island	98310 73333
Andhra Pradesh	99494 93333
Arunachal Pradesh	1800 103 9733
Assam	99571 93333
Bengaluru	6160 6161
Bihar/Jharkhand/Patna	1860 266 6161
Chandigarh	6160 616
Chennai	6160 6161
Delhi and NCR	6160 6161
Goa	98906 03333
Gujarat	98982 71111
Haryana	99962 43333
Himachal Pradesh	1800 180 4333
Hyderabad	6160 6161
Indore	6160 616
Jaipur	6160 616
Jammu and Kashmir	1800 180 4333
Karnataka	99458 63333
Kerala	98956 63333
Kochi	6160 616
Kolkata	6160 6161
Lucknow	6160 616
Madhya Pradesh and Chhattisgarh	98936 03333
Maharashtra (Except Mumbai)	98906 03333
Manipur	1800 103 9733
Meghalaya	1800 103 9733
Mizoram	1800 103 9733
Mumbai	6160 6161
Nagaland	1800 103 9733
Orissa	99379 03333
Pondicherry	98406 73333
Pune	6160 6161
Punjab	98153 31111
Rajasthan	98750 03333
Sikkim	98310 73333
Tamil Nadu	98406 73333
Telangana	99494 93333
Tripura	1800 103 9733
Uttar Pradesh and Uttarakhand	99359 03333
West Bengal	98310 7333

***Make sure to affix the STD code for your respective city while using these numbers.

For Existing Car Loans

The contact list for other queries related to existing car loans is mentioned below.

City	Customer care number
Ahmedabad	079 61606161
Bangalore	080 61606161
Chandigarh	0172 6160616
Chennai	044 61606161
Cochin	0484 6160616
Delhi and NCR	011 61606161
Hyderabad	040 61606161
Indore	0731 6160616
Jaipur	0141 6160616
Kolkata	033 61606161
Lucknow	0522 6160616
Mumbai	022 61606161
Pune	020 61606161

Which is the best way to contact HDFC Customer Care?

HDFC Bank customer care service is available 24x7 for all the customers in India and overseas. The bank has a dedicated customer care service to resolve issues of every segment of banking services offered like loans, Demat services, routine banking transactions, mutual fund and investment-related queries.

There are multiple ways that customers can contact the bank for their queries or issues. The bank usually takes approximately 1 to 10 days to resolve the query. If the query is not resolved within 30 days of raising the issue, the customer can contact the Banking Ombudsman (appointed by the Reserve Bank of India).

The various modes of contacting the bank are,

Phone banking

Phone banking is one of the easiest and quickest forms of getting answers to one’s queries. Whether it is difficult to log in to the net banking account or other loan-related queries like loan amount due, the due date for EMI, etc. The bank has a separate contact list for applicants if they want to enquire about a new car loan in their respective cities or they have a query regarding their existing car loan. The details of the same are mentioned below.

Through email

Another option to contact the bank is through email. For this, customers can follow the link given below to proceed.

Personal>> Need Help>> Contact Us

The above link will take the customers to a new page where they can register their query by selecting the correct options through the multiple options provided by the bank.

On this page, customers will first have to select the type of products i.e., ‘Loan’ from the drop-down menu. In the next tab customers have to select the type of loan ‘Car loan’ and finally in the third tab their query from the available options and click on ‘Submit’. The query will be registered and the customer will get a corresponding query number which can be quoted for further reference.

Through post

Customers can also contact the bank by writing to them at the following address.

For products other than credit cards -

HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

What are the features of HDFC Car Loan?

The car loans of the bank are available for salaried and self-employed individuals based on their eligibility. The highlights of the car loan of the bank are tabled below.

Category	Details
Quantum of loan	100% car finance (on select models and at the discretion of the bank) Maximum loan amount – Rs.3,00,00,000
Tenure	Minimum tenure – 12 months (1 year) Maximum tenure – 84 months (7 years)
Rate of interest	7.95% to 8.30% (depending on the segment of the vehicle)
Processing fees	0.50% of the loan amount Minimum processing fees – Rs. 3,500 Maximum processing fees – Rs. 8,000
Part-payment charges	Not allowed up to the completion of 12 EMIs Allowed only once per year (subject to a maximum of 2 times during the tenure of the loan) Maximum part-payment allowed at any time – 25% of the outstanding loan amount Part-payment between 13-24 months – 5% on part-payment amount Part-payment after 24 months – 3% on part-payment amount
Foreclosure charges	Not allowed up to the completion of 6 EMIs Foreclosure between 7-12 months – 6% of principal outstanding Foreclosure between 13-24 months – 5% of principal outstanding Foreclosure after 24 months – 3% of principal outstanding
Eligible applicant	Salaried individuals and self-employed individuals
Age	Minimum – 21 years Maximum – 60 years at the end of loan tenure (65 in case of self-employed individuals)
Minimum Income	Rs. 3,00,000 per annum (including income of co-applicants/spouse)
Minimum credit score	750 (lower credit score will lead to a lower loan amount and higher interest rate)

FAQs – HDFC Car loan customer care

1. How can I contact HDFC bank through EVA?

A. EVA is the virtual chatbot of HDFC Bank that can be accessed through the Bank’s website. Customers can simply click on the chatbot and get their queries resolved by selecting the ‘Consumer Loan Details’ option. EVA will require the 10-digit registered mobile number of the borrower associated with the car loan. After providing the mobile number, the query can be registered based on the available options on the chatbot.

2. Can the HDFC Bank car loan be prepaid early?

A. Yes. HDFC Bank car loan can be prepaid only after the completion of 6 EMIs from the date of start of paying the EMI.

3. Can I get an HDFC Bank car loan with zero margin money?

A. Yes. HDFC Bank car loan can be available at zero down payment on select models and in select cities.

4. What are the charges for overdue EMI payments?

A. The charges for overdue EMI payments are 2% per month.

5. What is the current rate of interest for an HDFC Bank car loan?

A. The current rate of interest for HDFC Bank car loan is between 7.95% to 8.30% per annum.

6. What is the credit score needed for an HDFC Bank car loan?

A. The bank has not mentioned any minimum credit score that is needed for being eligible for the HDFC Bank car loan. However, having a minimum credit score of 750 will help the customers get a higher loan amount as well as interest at a better rate.

7. What is the employment status requirement for salaried applicants to qualify for an HDFC Bank car loan?

A. HDFC Bank car loan requires the salaried applicants to have a minimum of 2 years of employment with at least 1 year in the current employment to qualify for HDFC Bank Car Loan.