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Federal Bank Personal Loan 24X7 Customer Care
Federal Bank is a private sector financial institution that was founded in 1945. It offers, among other things, investment banking, commercial banking, retail banking, private banking, mortgage, loans, credit and debit cards. The bank's head office is located in Kochi, Kerala. The bank has over 1250 branches across the country.
Federal Bank has a well-established customer service department that can assist in addressing any question, clarification or problem you may have. For any information, you should contact the customer service panel. You can resolve all your questions at the customer service desk of the bank.
Toll-Free Numbers: 1800 420 1199 or 1800 425 1199
For Customers Residing Abroad: +91-80-61991199 or +91- 484 - 2630994
Toll-Free Numbers:+91-484-2630995
Email ID: contact[at]federalbank[dot]co[dot]in
About Federal Bank Personal Loan Customer Care
Federal Bank 24X7 Personal Loan Customer Care
Federal bank provides individuals with personal loans under the 'FedPremia' name. Under this loan, you can get up to Rs. 10 Lakhs, which can be paid back in 48 months. The benefits of personal loan from the Federal Bank are: limited paperwork, low interest rates and low prepayment charges.
Federal Bank has set up a competent customer care department to handle the grievances, queries and complaints of the customers. Through emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. They can also walk in to the nearest Federal Bank branch to have their queries clarified.
The customers can easily contact the Federal Bank’s customer care representative through the below toll-free numbers: 1800 420 1199 or 1800 425 1199.
You can send an Email to contact[at]federalbank[dot]co.[dot]n for any queries regarding your personal loan.
Live Chat Feature
Customers can also obtain clarification of their queries via the live chat feature on the official website of the Federal Bank. You will need to go to the official website of the bank for this purpose. You will see a small window named' Ask Anita' at the bottom of the webpage. Here you can type your question and press' Submit'.
Federal Bank Grievance Redressal
Federal Bank promises to strive hard to make products and services of the highest class to ensure that their customers are offered the best in industry. Still, things can go wrong even after the best efforts. If customers are unhappy with any service or product, they can contact the bank about it and the bank promises to do the best to get them resolved.
Level 1: Federal Bank Personal Loan customers can contact the Grievance Redressal Team at: support[at]federalbank[dot]co[dot]in or
nrisupport[ar]federalbank[dot]co[dot]in (For clients abroad)
Call the 24 hour customer care on 1800-425-1199 / 1800-420-1199 (OR)
Contact your nearest branch or submit your complaint online (OR)
Submit your complaint using the Customer Grievance form
Level 2: If you feel your grievance has not been resolved up to your satisfaction, you can contact the Zonal Nodal Officer for Grievance Redressal. You can find the contact details for them.
Level 3: If you still feel that your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, you can write to:
The Chief Operating Officer, CEO's Secretariat
Federal Bank Limited, Federal Towers,
Bank Junction, Aluva, Kerala -683 101
E-mail: support@federalbank.co.in
Fax: 91 484 2626366
If you are not happy any of the above machinery or channels, you can write to:
The Managing Director & CEO,
The Federal Bank Ltd., Corporate Office,
Federal Towers, Aluva, Kerala, India – 683 101
Banking Ombudsman: You may contact the Banking Ombudsman if you are still not happy with the resolution of your complaint. Please note that the bank itself is the first point to rectify grievances. The complainants can only contact the Banking Ombudsman if the issue is not addressed within a month at the bank level.
Federal Bank Zonal Offices:
The customers can also contact the following zonal offices and get information related to personal loans.
| Region | Address | Email address |
|---|---|---|
Bangalore | Federal Bank Ltd, Bangalore Zonal Office | bgrr[at]federalbank[dot]co[dot]in |
Chennai | Federal Bank Ltd, Bhattad Tower Ist Floor, 30,West Cott Road, Royapettah, Chennai-600 014 | mdsr[at]federalbank[dot]co[dot]in |
Ernakulam | Federal Bank Ltd, 6Th Floor, Federal Towers, Marine Drive, Ernakulam-682 031 | ekmr[at]federalbank[dot]co[dot]in |
Kolkata | Avani Signature, 91A/1 Park Street | calg[at]federalbank[dot]co[dot]in |
Kottayam | Federal Bank Ltd, Mar Makil Centenary Memorial Building, SH Mount P O, Kottayam, Kerala-686006 | ktmr[at]federalbank[dot]co[dot]in |
Kozhikode | Federal Bank Ltd, Federal Towers, 27/97G, Mavoor Road, Kozhikode-673 016 | kkdr[at]federalbank[dot]co[dot]in |
Mumbai | Federal Bank Ltd, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai-400 051 | bbyg[at]federalbank[dot]co[dot]in |
New Delhi | Federal Bank Ltd, Zonal Office, Federal Towers, | ndlr[at]federalbank[dot]co[dot]in |
Thiruvananthapuram | Federal Bank Ltd, P.B. No. 303, Federal Towers, M.G.Road, Statue-695 001 | tvmr[at]federalbank[dot]co[dot]in |
Federal Bank Regional Offices:
| Region | Address |
|---|---|
Ahmedabad | Federal Bank Ltd, Ahmedabad Regional Office, 401, RBS, Opp. H K College Ashram Road, Ahmedabad, Gujarat-380009 |
Alapuzha | Federal Bank Ltd, Alapuzha Regional Office Convent Square, CCNB Road, Alapuzha-688001 |
Aluva | Federal Bank Ltd, Parackal Towers, Parur Junction, Aluva-683102 |
Attingal | Federal Bank Ltd, Attingal Regional Office, Ground Floor, Regency Mall, Mamom, Kizhuvilam P O, Attingal, Thiruvananthapuram-695104 |
Bangalore North | Federal Bank Ltd, Bangalore North Regional Office 3rd Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001 |
Bangalore South | Federal Bank Ltd, Bangalore South Regional Office 3rd Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001 |
Bhubaneswar | Federal Bank Ltd, Bhubaneswar Regional Office 62, Budhanagar, Cuttack Road, Kalpana Square Bhubaneswar-751006 |
Chandigarh | Federal Bank Ltd, SCO 867, First Floor, NAC Mani Majra, Chandigarh (UT) - 160101 |
Chennai | Federal Bank Ltd, Chennai Regional Office Third Floor, Trinity Towers 30 Conron Smith Road Gopalapuram, Royapettah Chennai, Tamilnadu |
Coimbatore | Federal Bank Ltd, Coimbatore Regional Office 21 Variety Hall Road Coimbatore, Tamil Nadu |
Ernakulam | Federal Bank Ltd, 1st Floor, Federal Towers, Marine Drive, Ernakulam-682031 |
New Delhi East | Federal Bank Ltd, Gurgaon Regional Office Ground floor, Gate no 1, Noida Botanical Garden Gautam Budha Nagar, Noida, Uttar Pradesh-201301 |
New Delhi West | Office of the regional head, The Federal Bank Ltd, 483/16, Chandan Palace, Jail Road, Civil Lines, Gurugram- 122001, Haryana |
Guwahati | Ramananda Towers, Paltan Bazar, G S Road, Guwahati-781007 |
Hyderabad | Federal Bank Ltd, Hyderabad Regional Office, D No 8-2-293/82/564/A-43, Prasanthi Towers, Road No 92, Jubilee Hills, Hyderabad-500092 |
Indore | Plot No.7, PU 4, Scheme 54, Near Apna Sweets, Vijay Nagar Square A B Road Indore |
Irinjalakuda | Federal Bank Ltd, P B No.31, C K K Complex, Thrissur Road, Tana, Irinjalakuda-680121 |
Kannur | Federal Bank Ltd, Kannur Regional Office 3rd Floor, Aditya Tower Kannur South Bazar Opp.R T O Office, Kannur |
Kolhapur | Federal Bank Ltd, Shrusti Mahabharat Residency, Mahavir College Road, Near Collector Office, Nagala Park-416 012 |
Kolkata | Federal Bank Ltd, 2B, "Regency" 6, Hunderford Street, Kolkata, West Bengal-700017 |
Kollam | Federal Bank Ltd, Kurumpelil Avenue, Polayathode, Kollam-691021 |
Kottayam | Federal Bank Ltd, Kottayam Regional Office, Mar Makil Centenary Memorial Building, SH Mount P.O Kottayam--686006 |
Kozhikode | 1st Floor, Federal Towers Arayadathu Palam, Mavoor Road, Kozhikode-673016 |
Madurai | Federal Bank Ltd, Madurai Regional Office Building No: 137/93, North West Corner, Madurai Citi Centre, Kamarajar Madurai, Tamilnadu-625009 |
Malappuram | First Floor - Bava's Arcade Kizhakethala Junction Down Hill P O, Malappuram-676519 |
Mangalore | Federal Bank Ltd, Regional Office-Mangalore Ground Floor,the Vintage, Kankanady Bye Pass Road, Kankanady, Mangalore- 575 002 Karnataka |
Mavelikara | Federal Bank Ltd, Puthiyacavu, Mavelikara, -690101 |
Mumbai | Federal Bank Ltd, A-1, Laxmi Towers, Bandra Kurla Complex, Bandra East, Mumbai-400051 |
Muvattupuzha | Federal Bank Ltd, Vettuvazhi Plaza, Aramanapady, Muvattupuzha-680001 |
Navi Mumbai | Federal Bank Ltd, Navi Mumbai Regional Office, No.51 Apsara Apartments Sector 17, Vashi, Navi Mumbai, Thane, Maharashtra-400705 |
New delhi | Federal Bank Ltd, 1/7 First Floor, Patel Road, Opp. Metro Pillar No.177, Patel Nagar, New Delhi-110008 |
Pala | Federal Bank Ltd, Pala Regional Office, Chooranolickal Mereena Towers, Kattakkayam Road, Pala-686575 |
Palakkad | The Federal Bank Ltd, Office of the Regional Head, Saikrishna Residency, Kunnathurmedu, Palakkad 678013 |
Pathanamthitta | Federal Bank Ltd, P.B. No. 80, College Road, Pathanamthitta-689 645 |
Pune | Federal Bank Ltd, Pune Regional Office, CRU Mall, Gangadham, Near Gagan Vihar, Bibvewadi Pune, Maharastra-411037 |
Salem | Federal Bank Ltd, Salem Regional Office, No 20, Ramakrishna Road Salem, Tamil Nadu-636007 |
Surat | Federal Bank Ltd, Surat Regional Office Ground Floor, Riddhi Shoppers Adajan Hazira Road, Adajan, Surat, Gujrat-395009 |
Thiruvananthapuram | Federal Bank Ltd, Thiruvananthapuram Regional Office, TC 18/ 1922 (2), Near Supreme Bakers Kowdiar.P.O, Kuravankonam, Thiruvananthapuram-695003 |
Thodupuzha | Federal Bank Ltd, Thodupuzha Regional Office, Kalarickal Bazar, Pala Road, Thodupuzha, Idukki-685584 |
Thrissur | Federal Bank Ltd, Thrissur Regional Office ST Nagar, TB Road, Thrissur, Kerala |
Tiruvalla | Federal Bank Ltd, M C Road, Tiruvalla 689101 |
FAQS
1. Whom should I call to apply for the FedPremia personal loan from Federal Bank?
Customers can contact the nearest branch at select locations to avail the Personal Loan. You can also call at 1800 425 1199 or 1800 420 1199 for more details.
2. What are the repayment options available for FedPremia Personal Loan?
FedPremia personal loans can be conveniently repaid as Equated Monthly Instalments (EMI). Customers can also use one of these below methods to repay the loan:
- Standing instruction registration on your bank account
- FedNet – Federal Bank Internet Banking solution
- Automated Payment through ECS (Electronic Clearing service)
- Fed Mobile- Federal Bank Mobile Banking App
3. When can I approach the Banking Ombudsman regarding my grievance?
Customers should note that the bank is the first point of contact to rectify any grievances. You may contact the Banking Ombudsman if you are unhappy with the resolution by all levels of grievance redressal forum. The complainants can contact the Banking Ombudsman only if the issue is not addressed within a month at the bank level.
Federal Bank Personal Loan Customer Care - Customer Reviews
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