Federal Bank Home Loan Customer Care

About Federal Bank

Federal Bank is a private sector commercial bank which was founded in 1945. The bank offers investment banking, commercial banking, retail banking, private banking, mortgage, loans and credit / debit cards amongst other products. Headquartered in Kochi, Kerala the bank has more than 1250 branches spread across the nation.

Federal Bank Customer Care

Federal Bank has set up a dedicated customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling, chatbot and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Federal Bank branch and their queries clarified.

Following are the services offered Federal Bank customer care team

• Information regarding the banking products
• Account statements, account scheme change etc. 
• Clarifications regarding entries in the account
• Corporate and Retail Fednet support
• Support for ATM debit card
• Registration and cancellation of email and mobile alerts- (Individual & single accounts)
• Interest certificate (Deposit accounts)
• Provisional interest certificate (Housing Loans)
• Support for digital products
• Information on loan products
• Complaints relating to ATM, NEFT/RTGS, inward remittance, mobile banking etc. 
• Information on service charges & interest rates
• Location of branches and ATMs
• Feedback on our products and services

What is a Home loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

Federal Bank Home Loan Customer Care Help Line

Individuals seeking information on home loans and other banking products can call at the following customer care numbers.

Email

Customers can also contact the Federal Bank customer support through emails. You can just send out an email to seek clarifications or information regarding your home loan. Following are the email addresses that any customer can use for different purposes.

Ask Anita Chatbot

‘Ask Anita’ is a virtual chatbot that appears once you visit the official website of Federal Bank. You can just type in any queries and get answers accordingly. It is hugely helpful to get any information related to the banking products. For registering a complaint or grievances, you may have to call up the customer care or visit the bank branch nearby.

Federal Bank Grievance Redressal Procedure

Every bank has a grievance redressal procedure wherein the customers can contact the bank to register their complaints and grievances. Federal Bank offers easy ways to contact their customer support team and help you with all the queries you may have related to home loan or any other services or banking products.

Step 1: Customer Support Team

At first, you can call up the customer support team at 1800 425 1199 or 1800 420 1199 to raise your concerns related to the services of the bank. you can also login to their official website and submit the online complaint form or customer grievance form. To do this, you must enter your contact and personal details.

Step 2: Zonal Nodal Officer

If the above method is unsatisfactory or you do not find a reasonable answer, you may very well escalate the issue to the Zonal Nodal Officer. You can find the contact details of the Zonal Nodal Officers at the official website of the bank and below is the list of addresses of Zonal Offices.

Step 3: Chief Operating Officer

If you feel that your query is still not resolved, you may contact the bank’s chief operating officer of the Federal Bank or The Managing Director at the below address.

Federal Bank Limited, Corporate Office

Federal Towers, Bank Junction,

Aluva,

Kerala -683 101.

Step 4: Banking Ombudsman

If you are unable to attain a reasonable solution within the bank, you may escalate the issue by contacting the Banking Ombudsman appointed by the RBI.

The above methods offer you a quick result on your queries related to Federal Bank’s home loan products and other services.

FAQs: Federal Bank Home Loan Customer Care

1. What is Federal Bank home loan customer care number?

Customers can contact the customer support team at 1800 420 1199 or 1800 425 1199 and NRI customers can contact at +91 484 2630 994 or +91 484 2630 995

2. What shall I do if the bank is unable to resolve my query or issue?

You may contact the Banking ombudsman appointed by the RBI.

3. What is the email id that I can use to send my complaint?

You can send an email at support(at)federalbank(dot)co(dot)in to register your complaints and grievances.