Federal Bank Customer Care

Federal Bank 24*7 Customer Care Toll-Free Number

The contact center is the single point contact with Federal Bank. One can use a toll-free number to get assistance on any service provided by the bank.

1800-425-1199 or 1800-420-1199

If you are based abroad, there is a separate dedicated number available for assistance – 080-61991199. This round the clock service is available for any issues or queries. The contact center executives will assist your request only after proper verification.

For general inquiries:

Full name and Account number along with any two of the following details: 

Communication address registered with bank records

Customer id 

Last 3 transactions 

Email: contact@federalbank.co.in

For queries related to FedNet Internet Banking:

FedNet User ID, Full Name, Email ID registered with bank records and any one of the following details:

Date of Birth

Customer ID

Email: fednetinfo[at]federalbank[dot]co[dot]in

The following services are offered on the toll-free number:

• Information regarding products. 
• Account statements, Account scheme change, etc. 
• The fate of your cheques (both local clearing and outstation cheques) 
• Clarifications regarding entries in the account. 
• Corporate and Retail Fednet support. 
• Support for ATM debit cards. 
• Registration and cancellation of email and mobile alerts- (Individual & single accounts).
• Interest certificate (Deposit Accounts). 
• Provisional interest certificate (Housing Loans). 
• Support for Digital products.
• Information on Loan products. 
• Complaints relating to ATM, NEFT/RTGS, Inward Remittance, Mobile banking, etc. 
• Information on service charges & interest rates. 
• Location of Branches and ATMs. 
• Feedback on products and services.

Federal Bank Telebanking

The contact centre offers telebanking and IVR services for a quicker response rate. One needs to register through IVR for using the Telebanking facility. Telebanking services include:

• The balance in your Account.
• The last 5 transactions in your account.
• Request Cheque Books.
• Status enquiry on payment of Cheques issued by you.
• Details like Amount, Instalment Amount, Instalment due date etc, about your loan accounts.
• Details like account no. amount, Interest Rate, Maturity Amount etc, about your term deposit accounts.
• Transfer funds between your accounts (maximum of Rs 5000 per transaction) and to third party accounts (maximum of Rs 2500 per transaction). There is a total ceiling of Rs 10,000 per day per customer

Federal Bank Internet Banking

There is a dedicated support service set up by Federal Bank to offer assistance in internet banking.

• FedNet Internet Banking: fednetinfo[at]federalbank[dot]co[dot]in
• Mobile Banking: mobilesupport[at]federalbank[dot]co[dot]in
• Launchpad - Startup Advisory Services: launchpad[at]federalbank[dot]co[dot]in

Federal Bank ATM helpline

Federal Bank has made available a special helpline for ATM related queries. They write into atmcc[at]federalbank[dot]co[dot]in for a quick response.

Federal Bank Grievances Redressal Mechanism

Federal Bank has created a structured mechanism for the redressal of customers’ complaints. The bank displays the utmost professionalism and dedication to provide excellent service to its customers. Any lapse in providing such service can be reported and resolved. In case of any complaints or issues, the following can be noted:

• If there has been some deficiency in the service provided by Federal Bank, the customer can call the 24-hour customer care number and register a complaint. The customer care executives will immediately respond and try to find a solution to the concern.
• Alternatively, the customer needs to contact the Bank Branch Manager of the concerned Bank Branch. There is a format of complaint that can be taken from the bank and submitted. Once the submission is made, the Branch Manager will ensure that the complaint is recorded in the complaint registry. The complaint will be addressed and closed out. If there is a need for the involvement of higher authorities, the matter is referred to the Zonal office or Head Office. The Branch Manager needs to respond to the complainant within 10 days of registering the concern.
• If there is no response received within 10 days of registering the complaint, the customer can take up the matter with the Zonal Level Code Compliance Officer at the respective Zonal office. The complaint needs to be recorded in the complaints registry in the Zonal office. The Code Compliance Officer in the Zonal office is expected to respond to the customer within 10 days of receiving the complaint.
• If the customer is not satisfied with the response received from the Code Compliance Officer at the Zonal Office, he can address the complaint to the Principal Code Compliance Officer of the Bank at the following address:

The Chief Operating Officer

CEO’s Secretariat

Federal Towers, Bank Junction,

Aluva, Kerala- 683 101

The Code Compliance Officer is expected to respond to the concern within 10 days of receipt of the complaint.

If there is still not satisfactory response received on the complaint made, the customer can write to the Managing Director & Chief Executive Officer of Federal Bank at the following address:

The Managing Director & CEO,

The Federal Bank Ltd,

Corporate Office, Federal Towers,

Aluva – 683 101

The customer should expect a response from the Managing Director & Chief Executive Officer within 10 days of receipt of the complaint.

• There is also an alternate option of registering complaints online through the website of the Federal Bank. A separate email ID of the Principal Code Compliance Officer is available to write directly.
• If the issue is still not resolved, the customer can approach the Banking Ombudsman as the final step. The contact details of the Banking Ombudsman are available at all bank branches. The customer can contact the Banking Ombudsman only if the complaint is not resolved at the Bank level in a month’s time.

FAQs: Federal Bank Customer Care