Dhanlaxmi Bank Personal Loan Customer Care

What is Dhanlaxmi Bank Personal Loan Customer care Number?

Customers can contact the customer care service of the bank through the various channels available for any information that they may need. The bank has separate customer care channels for its domestic as well as NRI customers. The details of all the channels available with the customers to contact the customer service of the bank or the bank directly are given below.

For domestic customers:

• General Toll free number - 1800 425 1747
• Non toll free number - +91 0487 6613 000
• Email – customercare[at]dhanbank[dot]co[dot]in

Postal address – Dhanlaxmi Bank Limited

    Dhanlaxmi Buildings, 

    Naickanal,

    Swaraj Round,

    Thrissur - 680001

For NRI customers:

• Telephone number - +91 487 6617256
• Email – nricell[at]dhanbank[dot]cop[dot]in
• Postal address – NRI Division

   Dhanlaxmi Bank

   Corporate Office,

   Dhanlaxmi Building,

   Naickanal,

   Thrissur – 680001

Besides the above channels, Dhanlaxmi Bank also has a missed call facility for its retail or corporate customers (whether domestic or NRI) to get some specific information instantly by simply registering their mobile number and email id with the bank and availing this service. The list of information that can be acquired by the customers under this facility is,

The bank also enables its customers to perform easy and prompt transactions via SMS banking to get instant information as required. The customers are required to send an SMS in the required format at 5676751 to get details about topics like car loans, fixed deposits, gold loan, home loan, etc.

What is a personal loan?

Personal loans are the simplest forms of loans available to the customers to meet any kind of personal expenses or emergencies that they may have. Personal loans require minimum documentation and have a quicker processing time as compared to other types of loans available in the market.

Details of Dhanlaxmi Bank Personal Loan

The personal loans offered by Dhanlaxmi bank are available at very affordable rates and easy repayment options. The bank has minimal documentation and has a very flexible tenure for the customers to repay their loans. Some of the features or details of the personal loans offered by the bank are given below.

• The eligible applicants according to the bank’s guidelines are the permanent employees of Central/ State Government, any institutions, reputed organizations, owner of a partnership or proprietorship, public or private limited companies with a minimum 23 years of age whether salaried or not (self-employed) fulfilling the minimum income requirement of Rs 35,000 p.m and Rs. 1,80,000 p.a respectively.
• The bank also has guidelines with the minimum work experience in case of salaried as well as self-employed applicants.
• The tenure of the loan ranges from 12 months (1 year) to 60 months (5 years) and the maximum loan amount that can be disbursed is Rs. 15,00,000 and the minimum loan amount depends on the category of the applicant (salaried or self-employed).
• Customers can visit the bank’s official website to get the details of the various charges or fees applicable on the personal loans as well as the list of documents needed. The customers can alternatively contact the customer care service for this information or visit the bank directly to get their queries resolved.
• The bank offers fixed as well as floating rate of interest to the customers depending on the guidelines set by the bank in this regard.

Grievance Redressal

The grievance redressal system of the bank has an elaborate process in place for the customers to address and subsequently get their queries or complaints resolved. Customers can register their complaints or grievances by means of many channels available with the bank. The customers can

• Contact the customer care service available 24x7 throughout the year.
• Fill the online form available at the Bank’s website to register their grievance or query
• Email their complaint

The grievance escalation process available to the customers is detailed hereunder.

The first stage of the grievance redressal is registering of the complaint with the bank through

contacting the customer care service

• Email at – customercare[at]dhanbank[dot]co[dot]in
• Contacting the Bank’s Branch

If the response is not received or if the response is unsatisfactory, the customers can escalate the grievance by sending an email at customer[dot]complaint[at]dhanbank[dot]co[dot]in

The customers can also contact the Chief General Manager by following means,

Telephone Number – 0487-6617000

Postal address - Chief General Manager

   Dhanlaxmi Bank Limited

   PB No. 9

   Dhanlaxmi Buildings,

   Corporate Office

   Naickanal,

   Thrissur

   Kerala – 680 001

• If the customer still does not get a response or if the response received is not satisfactory, he/she can contact the Nodal Officer as appointed by the Bank in this regard. The addresses and the contact details of the Nodal Officers are available at the bank’s website.
• Post exhausting all the available channels, if the issue remains unresolved or if the response from the Bank is not satisfactory to the customer, he/she can take the matter to the Banking Ombudsman appointed by RBI.

About the Bank

Dhanlaxmi bank is almost a hundred years old bank with 247 branches and 346 ATMs across the country offering a huge variety of products and services for their domestic as well as NRI customers.

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