Dhanlaxmi Bank Home Loan Customer Care

What is a Home loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

Dhanlaxmi Bank Customer Care

Dhanlaxmi Bank has a well-established customer service department that can help resolve any enquiry, clarification or issue you might have. You can approach the customer service cell for any kind of clarification. Be it a transaction-related enquiry, or to send in your feedback and requests, or to check the status of a cheque you may have deposited, or to stop payment on a cheque- all these queries and more can be addressed by the bank’s customer service desk. Following are some of the common popular ways through which you can contact the customer care department of Dhanlaxmi Bank.

Email: Email communication offers you a quick response for all your queries. If you have already applied for a home loan with Dhanlaxmi Bank and would like to check the status of the loan application, or would like to apply now, you can send in your queries at customercare(at)dhanbank(dot)co(dot)in.

Mobile Banking: Existing customers, through the mobile application created by the bank, can register their grievance or queries. You need to just download the application and type in your queries at the feedback section.

Social Media: Dhanlaxmi Bank is quite popular at all social media platforms. You can follow their pages for regular updates on their services and products.

Dhanlaxmi Bank Home Loan Customer Care

Dhanlaxmi Bank Home loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to Home loan addressed quickly through various channels as mentioned above.

You can check the eligibility for the home loan by contacting the customer care team. The executive will help you with the details of the loan and application process.

Dhanlaxmi Bank Grievance Redressal Procedure

Like every other bank, Dhanlaxmi Bank too has a systematic grievance redressal procedure. Firstly, you can contact the customer care team to get quick solution for your concerns. If that does not work well for you, you may visit the nearby branch and talk to the branch manager about the issue.

If meeting the branch manager does not give you a good response or you are not satisfied with the response, you may escalate the issue to the Nodal Officer of Dhanlaxmi Bank. If you still do not get a satisfied response, you can raise your concerns with the Principal Nodal Officer of the bank.

If the bank is not able to resolve your concern, you can escalate the issue with the banking ombudsman appointed by the Reserve Bank of India.

Dhanlaxmi Bank Nodal Offices

Customers can contact the Nodal Officers of Dhanlaxmi Bank at the following addresses.

Customer care department aids you in getting your queries resolved, help quicken the process and to know the status of your home loan and other credit products offered by Dhanlaxmi Bank. You can alternatively contact them in person through the various zonal offices or write to them via email.

About Dhanlaxmi Bank

Dhanlaxmi Bank is a private sector bank which was founded in 1927. It offers investment banking, commercial banking, retail banking, private banking, mortgage, and credit cards amongst other products. They have their headquarters in Thrissur, Kerala. The bank has over 280 branches spread across the nation.