Deutsche Bank Personal Loan Customer Care

What is the Deutsche Bank Personal Loan Customer Care Number?

The customer care service of the bank is equipped to handle all kinds of queries of the customers with regards to retail or corporate banking in India as well as abroad. The customer care channels available with the bank for its customer are enlisted below.

• Toll free number – 1800 123 6601
• Other contact number – 1860 266 6601
• Contact number for customers from Mumbai - +91 22 6601 6601

The customers outside India can also contact the above number to get any assistance or address any query that they may face in their banking transactions.

Postal address - Customer Care

   Deutsche Bank AG,

   PO Box 9095,

   Mumbai – 400063

Besides the above customer care channels Deutsche Bank also has the interactive voice response system (IVR) where the customers can seek answers to their queries from a comprehensive list, whether general or specific, that has been generated by considering the constant feedback that the bank has received.

The customers can also seek help of the Phone Banking Officers available to assist the customers with their queries or grievances. The bank has a detailed list of queries/transactions that the customers can get done through IVR or through the assistance of the Phone Banking Officers on its website.

Customers can also give their feedback at the following address of the bank by quoting their name, account number and other relevant information as required.

Customer Care - Banking
Deutsche Bank AG,
PO Box 9095,
Mumbai - 400 063

What is a Personal Loan?

Personal loans are the simplest forms of loans available in the market as they require minimum documentation and a very less processing time. These loans also have zero collateral/security requirements in certain cases and easy eligibility criteria.

Details of Deutsche Bank Personal Loans

Customers can apply for the personal loans of the bank by contacting the customer care for the same or by directly approaching the nearest branch of the bank or by simply sending an SMS PL to 561615. Some of the basic details of the personal loans offered by the bank are enlisted here.

• The eligible customers for the bank’s personal loan scheme are the existing customers of the bank having a saving account and the salaried account holders having a minimum take home salary of Rs. 25,000 per month.
• The maximum and minimum amount of loan that can be disbursed is Rs. 50,000 and Rs. 15,00,000 respectively and the age criteria is between the ages of 25 years and 60 years.
• The bank also facilitates procurement of additional funds/loan depending on the criteria and guidelines set by the bank in this regard as well as enable the customers having loans of other banks to convert the same to Deutsche Bank personal loan at attractive interest rates.
• The tenure of the personal loans offered by the bank ranges from m minimum of 12 months (1 year) to a maximum of 48 months (4 years).
• Customers can visit the bank’s website to get the details of the documents required and any extra charge levied by the bank to procure the loan.

What is the Grievance Redressal Process and Channels?

The grievance redressal portal of the bank is a systematic process set with respect to the bank’s policies in this regard for the customers to address any complaints or issues that they may face while satisfying their banking needs. Deutsche Bank has four levels of escalation within its system. The following are the details of the escalation available.

Level 1 – 

If the customers face any issues or have any query regarding any of the Bank’s products or services or have to report any fraud or complaint, they can do so by contacting the customer care service or directly at the bank’s branch. The customer service of the bank is equipped with specialized and trained personnel available 24x7 to assist the customers.

Customers can also email their concerns at customer[dot]care[at]db[dot]com. They are required to email any correspondence only from their registered email id in order to determine the authentication of the customer and the grievance and thus address the concern or issue so raised in a better manner. The bank has the policy to not respond to any queries or concerns raised via unregistered email ids.

Level 2 – 

If the customers do not get a timely response or if the response received is unsatisfactory from the above communication, they can escalate their grievance to the Head of the Customer Service Department via email at head[dot]services[at]db[dot]com

Level 3 – 

The next level of escalation is to the Nodal Officer of the respective region or the Principal Nodal Officer at the following postal address,

Principal Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number - 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063

The contact details of the Regional Nodal Officers are available at the bank’s official website. Customers can expect a response within 7 working days from the date of such escalation.

Level 4 – 

This is the highest level of escalation available within the Bank. The customers can raise their grievances to the respective department heads of the bank. The details to contact the respective department heads are provided below.

Head - Deposits and Wealth Management 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, Mumbai - 400063 

Tel no. - +91 (22) 7180 3994

Head - Branch Banking 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3976

Head - Assets and Business Banking 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3680

COO and Head - Alternate Channels and Operations 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3648

Head - Private and Commercial Clients, India 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3910

The customers have to provide all the required details about the grievance/complaint and other necessary information as required by the bank.

In the event that the customers do not get a satisfactory response from the grievance redressal system of the bank or if no response is received within 30 days of raising the complaint, they can further take their grievance to the Banking Ombudsman appointed by RBI. The contact details for such personnel are also provided at the bank’s website.

About the Bank

Deutsche Bank is among the top 20 banks in the world and has over 78000 employees across the globe. It has a huge customer base of more than 27 million customers worldwide and approximately 2500 branches to cater to their banking needs.

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