Deutsche Bank Home Loan Customer Care

Overview of Deutsche Bank Home Loan

One can get a home loan from Deutsche Bank if all the eligibility criteria are met. You can be a salaried or self-employed individual to get the loan. You can be between 23 to 65 years old to apply for the home loan. Your annual gross income should be minimum of Rs. 5 Lakhs.

The bank provides home loan for up to Rs. 15 Crores depending on the eligibility. You need to pay a minimum down payment of 20% value of the property to get the loan. The bank provides the home loan with flexible tenure of up to 20 years.

Deutsche Bank Customer Care

Deutsche Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Deutsche Bank branch and their queries clarified.

Telephone: You can reach out to the customer care team by calling up 1860 266 6601. The response is quick and easy way to get answers in real-time.

Mail: To avoid the hassle of calling up the customer care team, you can write a letter or send an email to the following addresses.

Customer Care, Deutsche Bank AG,

Post Box 9095,

Mumbai 400063,

India.

Email: customer(dot)care(at)db(dot)com

Deutsche Bank Home Loan Customer Care

Deutsche Bank home loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to Home loan addressed quickly through various channels as mentioned above.

You can also check your eligibility by calling up the customer care and giving all the details related to the home loan. The customer care executive will tell you the eligible loan amount, tenure, rate of interest, etc. based on the inputs given by you.

How to apply for Deutsche Bank home loan?

Applying for a home loan with Deutsche Bank is very simple. You can call up the customer care department to apply for the home loan, visit the nearby Deutsche Bank branch, send an SMS or apply online.

You can just send an SMS HL to 561615 to get immediate response with regard to the home loan application.

Deutsche Bank Grievance Redressal Procedure

Deutsche Bank has a step-by-step redressal procedure like every other bank. You can follow the steps given below to get your grievances redressed.

Emails: Email communication avoids the hassle of calling up number of people in the bank. you can just send in your queries at the following email id i.e. customer(dot)care(at)db(dot)com. In case you do not get a proper response from the customer care department, you may send the queries to head(dot)services(at)db(dot)com.

Nodal Officer: If you do not get any proper response from the above method, you may contact the Nodal Officer of Deutsche Bank in your region who will be able to resolve the query immediately for you.

Principal Nodal Officer: If the Nodal officer is unable to resolve your query or you are not satisfied with the response, you can escalate the issue with the Principal Nodal Officer. You can write to him/her at the following address.

Principal Nodal Officer,

Deutsche Bank AG,

Private and Commercial Clients,

PO Box Number – 9094,

Goregaon Post Office,

Goregaon (E), Mumbai 400063

Banking Ombudsman

If you are unable to get a satisfactory response within the bank, you may escalate the issue with the banking ombudsman appointed by the Reserve Bank of India.

About Deutsche Bank

FAQs: Deutsche Bank Home Loan Customer Care

1. What is Deutsche Bank’s customer care number?

You can contact the customer care of Deutsche Bank at 1860 266 6601.

2. How can I apply for a Deutsche Bank home loan?

You can either apply online or visit the nearby branch.

3. What is the maximum repayment period of Deutsche Bank home loan?

The maximum repayment period is up to 20 years.