Deutsche Bank Credit Card Customer Care

Deutsche Bank Credit Card Customer Care

Deutsche Bank is a German bank with a global presence in 58 countries. The bank has a dedicated customer care service to cater to its customers all over the world and ensure the smooth functioning of their day to day banking operations.

The Bank has a huge customer base in India in retail as well as the corporate sector. The customers can contact the Bank through various channels of the customer care available 24x7 throughout the year.

What is the Credit Card Customer Care Number?

The Deutsche Bank has a dedicated customer care service for its Indian and NRI customers. The customers can contact the customer care using the following channels

• Toll-free number – 18602666601
• Another contact number – 18001236601
• Contact number for customers from Mumbai - +91 22 6601 6601

The customers outside India can also contact the above number to get any assistance or address any query that they may face in their banking transactions.

Postal address - Customer Care

Deutsche Bank AG, 

PO Box 9095,

Mumbai – 400063

The customers have to mention the name and account number for any correspondence with the Bank and the Bank will respond within 7 working days of the receipt of such communication.

The customer care service on the above numbers is available 24x7 throughout the year. Deutsche Bank also has an IVR (Interactive Voice System) as well as Phone Banking Officers where the customers can avail services as required by them without the need to visit the branch. The bank has a comprehensive list of the services that the customers can avail through IVR or through Phone Banking Officer. Some of the services that can be availed through either avenue are checking the account balance, getting the information of the last 5 transactions done, online TPIN regeneration. The customers can visit the official website of the Bank to get a detailed list of the transactions that can be done through IVR r Phone Banking Officer as the case may be.

The customers can report the loss or theft of their credit cards by calling the customer care service available 24x7 and thereby block or hotlist their cards thus saving from any further damage.

What is the Debit Card Customer Care Number?

Deutsche Bank offers a huge range of products and services to its customers which includes Debit Cards. However, in the event that such a debit card is lost or is stolen or misused, then the customers can contact the Bank through various channels in order to block or hotlist their cards. The list of channels available for the same is

• Toll-free number – 18602666601
• Other contact Number – 18001236601
• SMS - BLOCK LAST 4 DIGITS OF CARD to 561615 from the customer’s registered mobile number.
• If the customer wish to block all the cards related to the registered mobile number, they can send an SMS ‘BLOCK ALL’ from their registered mobile number.

How to Report a Fraud?

If the customers want to report a fraud they can do so by using the online portal available with the bank or by sending an SMS ‘FRAUD’ to 561615 from their registered mobile number. The customers can also email the Bank to report a fraud through the following email, report[dot]fraud[at]list[dot]db[dot]com

Grievance Redressal

The customers can use the grievance redressal forum available with the Bank to address any complaints or issues that they may face while carrying out their banking transactions. Deutsche Bank has four levels of escalation within its system. The following are the details of the escalation available.

• Level 1 – When the customers face any issues or have any query regarding any of the Bank’s products or services or have to report any fraud or theft or loss of their cards, the customers can contact the customer care service to address such queries or concerns. The customer service with specialized and trained personnel is available 24x7 for the assistance of the customers. They can also email their concerns at customer[dot]care[at]db[dot]com. The customers are required to email such or any correspondence only from their registered email id in order to determine the authentication of the customer and thus address his/ her concern or issue raised in a better manner. The bank will not respond to any queries or concerns raised via unregistered email ids.
• Level 2 – If the customers do not get a timely response or if the response received is unsatisfactory from the above communication, they can escalate their grievance to the Head of the Customer Service Department via email at head[dot]services[at]db[dot]com
• Level 3 – The next level of escalation is to the Nodal Officer of the respective region. The contact details for the same are available at the bank’s official website. Customers can expect a response within 7 working days from the date of such escalation.
• Level 4 – This is the highest level of escalation available within the Bank. The customers can raise their grievances to the respective department heads of the bank. The details to contact the respective department heads are provided on the official website of the bank. The customers have to provide all the required details about the grievance and other necessary information as required.

In the event that the customers do not get a satisfactory response from the grievance redressal system of the bank or I no response is received within a month of raising the complaint, they can further take their grievance to the Banking Ombudsman appointed by RBI. The details for such contact are also provided at the bank’s website.

Locate the Bank

Deutsche Bank has a separate link on its official website that enables the customers to locate the nearest Branch and ATMs in the specified cities. Following is the postal address of the corporate headquarters of the bank in India.

Deutsche Bank AG

Corporate Headquarters in India

Deutsche Bank House,

Hazarimal Somani Marg

Fort, Mumbai 400 001

INDIA

Deutsche Bank Credit Card Customer Care FAQS