Deutsche Bank Car Loan Customer Care

How do I contact the Deutsche Bank Loans Customer Care?

Deutsche Bank has a well-equipped customer care department to handle all customer queries. The customers can contact the customer care department for any queries related to home loans by calling up the following numbers.

Toll-free 24x7 Customer Care Number: 18001236601 (accessible from anywhere in India)

Alternate Number: 18602666601

For customers calling from outside India: +91 22 6601 6601

The alternate number for Mumbai customers: +91 22 6601 6601

Email: customer.care@db.com

Write a letter to this address: 

Customer Care, 

Deutsche Bank AG,

Post Box 9095,

Mumbai 400063,

India

SMS Services

The bank has a well-developed SMS assistance system that allows customers to perform a number of account-related operations via SMS. Customers can find the complete list of SMS services they can avail from on Deutsche Bank’s website (https://www.deutschebank.co.in/sms_alert.html). Some of the services available via SMS are given below:

• Account-related alerts. Customers can subscribe to various account-related alerts via SMS - Loan Disbursal alert, EMI Due alert, New Bill alert, Transaction alert, Service request alerts, etc.
• Email ID updation
• Apply for new products and services - If you are interested in any of the products, you can simply send the product keyword as an SMS to 561615 and the bank’s representative will get in touch with you

Forms to Download or Submit Online: The bank’s website has a page called the Form Centre (https://www.deutschebank.co.in/form_centre.html). From here, customers can access a number of forms to apply for the various products and services of the bank. Customers can fill and submit the forms online or download them, fill them and submit it at the nearest branch. There are also a few forms you can mail to the below address:

By Regular Post
Customer Care
Deutsche Bank AG,
PO Box 9095,
Mumbai - 400063.

Online services: Customers can also login to their Deutsche Bank account and access various loan account-related services. They can download their Provisional Interest certificate for the current year and Final Interest certificate for the previous year for all your active Loan accounts. This facility comes at absolutely free of charge. They can also access various services related to their loan accounts.

PhoneBanking IVR options: Customers can access various banking services through the Phone Banking IVR. Some of the services you can access through the IVR are:

• Account Details
• Stop Cheque & Cheque Related
• Pin Request

Deutsche Bank Grievance Redressal System

Customers are encouraged to contact the bank immediately for any Grievance with the services of the Bank.

Level 1 – Customers can register their grievance with the bank via the following channels:

• Write to them at customer.care@db.com or from your online banking account
• Call the 24-hour phone banking number 1860 266 6601
• Visit the nearest Deutsche Bank branch. You can go to Deutsche Bank’s website (https://www.deutschebank.co.in/atm-branch-locator.html) to locate your nearest branch.
• Send a letter to the following address: Customer Care, Deutsche Bank AG, PO Box 9095, Mumbai – 400063

Level 2 - In case your grievance is not resolved within 7 working days from the date of registration or you are not satisfied with the resolution, you may escalate the complaint to the email address head.services@db.com

Level 3 - In case the grievance is still not resolved within 10 working days by the Head Services team or customer is not satisfied with the resolution, they may write to the Bank’s Nodal Officer of the Region. Please find below the contact details of the Regional Nodal Officers.

Principal Nodal Officer

Deutsche Bank AG, Nirlon Knowledge Park, B1, Off Western Express Highway, Goregaon

(East), Mumbai - 400063, India.

Landline: +91 (22) 7180 6425

Fax: +91 (22) 7180 3963

Nodal Officer: Delhi / Noida / Gurgaon

Vice President & Regional Head - North

Deutsche Bank AG, ECE House, 28 - KG Marg, New Delhi - 110001, India.

Landline: +91 (11) 7110 9699

Fax: +91 (11) 7110 9666

Nodal Officer: Kolkata

Area Head

Deutsche Bank AG, Ground Floor, 9 Shakespeare Sarani, Kolkata - 700071, India.

Landline: +91 (33) 7100 9600

Fax: +91 (33) 7100 9666

Nodal Officer: Chennai / Salem / Vellore

Area Head

Deutsche Bank AG, 4-4 A Western Tower, Sunny Side, Shafee Mohammed Road, Thousand

Lights, Chennai - 600006, India.

Landline: +91 (44) 7130 9611

Fax: +91 (44) 7130 9660

Nodal Officer: Bangalore

Vice President & Regional Head - South

Deutsche Bank AG, Floor Ground, Raheja Towers, 26-27 M G Road, Bangalore - 560001, India.

Landline: +91 (80) 7193 5501

Fax: +91 (80) 7193 5555

Nodal Officer: Mumbai

Vice President & Regional Head - West I & East

Deutsche Bank AG, Floor Ground, DB House, Hazarimal Sonami Marg, Mumbai - 400001,

India.

Landline: +91 (22) 7180 4501

Fax: +91 (22) 7180 4545

Nodal Officer: Kolhapur / Aurangabad / Pune

Vice President & Regional Head - West II

Deutsche Bank AG, Floor Ground, Suprem, Main ITI Rd, Opp Ozone, Pune - 411007, India.

Landline: +91 (20) 7124 9010

Fax: +91 (20) 7124 9001

Nodal Officer: Ludhiana

Area Head

Deutsche Bank AG, Floor Ground, SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal

Road, Ludhiana - 141002, India.

Landline: +91 (161) 6624 500

Fax: +91 (161) 6624 501

Nodal Officer: Moradabad

Area Head

Deutsche Bank, 8 km Mangupura, New Moradabad, Moradabad - 244001, India.

Landline: +91 (591) 6544 405

Nodal Officer: Ahmedabad

Area Head

Deutsche Bank AG, 637, Gulbai Tekra, Off C.G.Road, Ahmedabad - 380006, India.

Landline: +91 (79) 7101 5011

Fax: +91 (79) 7101 5060

Nodal Officer: Surat

Area Head

Deutsche Bank, 124, Rajmal Lakhichand Building, Ghod Dod Road, Surat - 395007, India.

Landline: +91 (0261) 6647 222

Fax: +91 (0261) 6647 239

Level 4 - In case the grievance is not resolved within 10 working days from the date of escalation to the Regional Nodal officer or if the customer is not satisfied with the resolution offered by the Regional Nodal Officer, they may contact the Principal Nodal Officer as per details published below:

Principal Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number - 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063.

Email: nalanda.kadam@db.com 

Banking Ombudsman: If the customer does not hear from the bank regarding their complaint within 30 working days or if customer’s complaint remains unresolved to their satisfaction, they may choose to approach the Banking Ombudsman appointed by the Reserve Bank of India under the Banking Ombudsman Scheme 2006, at any of the below addresses:

Ahmedabad

C/o. Reserve Bank of India

La Gajjar Chambers, Ashram

Road, Ahmedabad – 380 009.

Tel.No. 079-26582357/ 26586718

Fax No. 079 – 26583325

E-mail: boahmedabad@rbi.org.in

Gujarat, Union Territories of

Dadra and Nagar Haveli,

Daman and Diu.

Bangalore

C/o. Reserve Bank of India,

10/3/8, Nrupathunga Road,

Bangalore – 560 001

Tel.No. 080 – 22210771/ 22275629

Fax No. 080 – 22244047

E-mail: bobangalore@rbi.org.in

Karnataka

Bhopal

C/o. Reserve Bank of India,

Hoshangabad Road, Post Box

No.32, Bhopal – 462 011.

Tel.No. 0755 – 2573772/ 2573776

Fax No. 0755 – 2573779

E-mail: bobhopal@rbi.org.in

Madhya Pradesh

and Chattisgarh.

Bhubaneshwar

C/o. Reserve Bank of India Pt.

Jawaharlal Nehru Marg,

Bhubaneshwar – 751 001.

Tel.No. 0674 – 2396207/ 2396008

Fax No. 0674 – 2393906

E-mail: bobhubaneswar@rbi.org.in

Orissa

Chandigarh

C/o. Reserve Bank of India,

New Office Building, Sector-17,

Central Vista,

Chandigarh–160 017

Tel.No. 0172 – 2721109/ 2721011

Fax No. 0172 – 2721880

E-mail: bochandigarh@rbi.org.in

Himachal Pradesh, Punjab,

Union Territory of Chandigarh

and Panchkula, Yamuna Nagar

and Ambala Districts of

Haryana.

Chennai

C/o. Reserve Bank of India,

Fort Glacis,

Chennai – 600 001.

Tel.No. 044 –

25399170/

25395964/25399159

Fax No. 044 –

25395488

E-mail: bochennai@rbi.org.in

Tamil Nadu, Union Territories

of Puducherry (except Mahe

Region) and Andaman and

The Nicobar Islands.

Guwahati

C/o. Reserve Bank of India,

Station Road, Pan Bazar,

Guwahati – 781 001

Tel.No. 0361 – 2542556/ 2540445

Fax No. 0361 – 2540445

E-mail : boguwahati@rbi.org.in

Assam, Arunachal Pradesh,

Manipur, Meghalaya, Mizoram,

Nagaland and Tripura

Hyderabad

C/o. Reserve Bank of India,

6-1-56, Secretariat Road,

Saifabad, Hyderabad – 500 004.

Tel.No. 040 – 23210013/ 23243970

Fax No. 040 – 23210014

E-mail: bohyderabad@rbi.org.in

Andhra Pradesh

Jaipur

C/o. Reserve Bank of India, Ram

Bagh Circle, Tonk Road,

Post Box No.12, Jaipur – 302 004

Tel.No. 0141 –5107973 / 5101331

Fax No. 0141 – 2562220

E-mail: bojaipur@rbi.org.in

Rajasthan

Kanpur

C/o. Reserve Bank of India,

M.G.Road, Post Box No.82,

Kanpur – 208 001

Tel.No. 0512 – 2306278/ 2303004

Fax No. 0512 – 2305938

E-mail: bokanpur@rbi.org.in

Uttar Pradesh (excluding

Districts of Ghaziabad and

Gautam Budh Nagar) and

Uttaranchal.

Kolkata

C/o. Reserve Bank of India, 15,

Nethaji Subhas Road,

Kolkata – 700 001.

Tel.No. 033 – 22306222/ 22305580

Fax No. 033 – 22305899

E-mail: bokolkata@rbi.org.in

West Bengal and Sikkim

Mumbai

C/o. Reserve Bank of India

Garment House, Ground Floor,

Dr. A.B. Road,

Worli, Mumbai - 400 018

Tel.No. 022 – 24924607/ 24960893

Fax No. 022 – 24960912

E-mail: bomumbai@rbi.org.in

Maharashtra and Goa

New Delhi

C/o. Reserve Bank of India,

Second Floor, 6, Sansad Marg,

New Delhi – 110 001.

Tel.No. 011 – 23725445/ 23710882

Fax No. 011 – 23725218

E-mail: bonewdelhi@rbi.org.in

Delhi, Jammu & Kashmir and

Ghaziabad and Gautam Budh

Nagar Districts of Uttar

Pradesh, Haryana (except

Panchkula, Yamuna Nagar and

Ambala Districts)

Patna

C/o. Reserve Bank of India,

South Gandhi Maidan,

Patna – 800 001

Tel.No. 0612 – 2322569/ 2323734

Fax No. 0612 – 2320407

E-mail: bopatna@rbi.org.in Bihar & Jharkhand

Thiruvananthapuram

C/o. Reserve Bank of India,

Bakery Junction,

Thiruvananthapuram – 695 033

Tel.No. 0471 – 2332723/ 2323959

Fax No. 0471 – 2321625

E-mail: bothiruvananthapuram@rbi.org.in

Kerala, Union Territory of

Lakshadweep and Union

The territory of Puducherry (only

Mahe Region)

Deutsche Bank Retail Loans FAQs: