DCB Bank Personal Loan Customer Care

What is the DCB Bank Personal Loan Customer Care Number?

DCB Bank customer care is equipped to handle all types of queries whether general or specific in nature with respect to all the daily banking transactions or any unique information required by the customers or simply give their valuable feedback about the same. Following are the channels available to the customers across the country as well as outside.

For domestic customers,

Toll free numbers – 1800 209 5363, 1800 123 5363

Email – customercare[at]dcbbank[dot]com

Email for Loan Account Queries – loans[at]dcbbank[dot]com

Email for Demat Account Queries – demat[at]dcbbank[dot]com

For NRI customers

India Toll free numbers – 1800 209 5363, 1800 123 5363

Other contact number - +91 22 61271000

Email – nri[at]dcbbank[dot]com

Apart from this, customers can also write their concerns and complaints or queries to the bank and send them at the following postal address,

DCB Bank Limited,

P.O. Box No. 7643,

Malad (West),

Mumbai – 400064, India

What is Personal Loan?

Personal loans are the most sought after loans by the individuals as they are fairly easy and quick to procure and also require minimum documentation and zero collateral/security in some cases.

Details of DCB Bank Personal Loans

DCB Bank has an attractive personal loan scheme for the customers to meet all their personal requirements like medical emergencies, travel, renovation, wedding in the family, etc. The bank has the personal loan facility currently available in only Delhi NCR, Hyderabad and Greater Mumbai region. Customers can avail the loan in as quickly as 3-4 days. Customers can simply register their details in the prescribed format the bank’s official website to request a call back for applying the personal loans or contact the customer care directly through the above mentioned channels. The call back service is available on all working days (Monday to Friday from 9.30 am to 5.30 pm and Saturday from 9.30 am to 1.30 pm). Some of the details of DCB bank Personal Loan scheme are mentioned hereunder.

The eligible customers are the salaried and non-salaried individuals (minimum age 25 years and maximum age 60 years at the time of maturity of the loan) having minimum three years of completed service and also having 2 references required as per the bank’s guidelines in this regard.

The minimum and the maximum loan amount that can be disbursed under his scheme are Rs. 1,00,000 and Rs. 5,00,000 respectively.

The minimum and maximum tenure or repayment period for the loan is 12 months (1 Year) and 60months (5 years) respectively.

The bank also charges a nominal processing fee of 2% (excluding GST) of loan amount at the time of sanctioning the loan and a pre-closure fee of 5% (excluding GST) at the pre-closing such loan.

Customers can visit the bank’s official website for the details of the rate of interest applicable and the documents required and any other details or information required for the personal loans.

Grievance Redressal

DCB Bank has a separate portal on its website for the customers to address their grievances or complaints and a systematic grievance redressal process. DCB bank has four levels of escalation within its system to address and resolve any complaints or grievances faced by its customers.

Level 1 – 

The customers can contact the customer care service available with the bank to register any complaints or raise any queries through the various channels available with the bank like toll free number, email and postal address. Alternatively, they can also get in touch with the Branch Manager or Branch Operations Manager (BOM) or their Relationship Manager (RM) at the customer’s home Branch Office.

Level 2 – 

The customers can escalate their grievances to the Regional Heads/Regional Nodal Officers in case the response received at the primary stage is unsatisfactory or if the issue remains unresolved. The contact details of the Regional Heads/Regional Nodal Officers are available at the bank’s website.

Level 3 – 

In the event that the customer does not receive a response within 10 working days of filing the complaint or if the response received at the secondary stage is not satisfactory to the customer, he/she can further escalate the complaint/grievance to the Principal Nodal Officer at the Corporate and Registered Office at the following contact points

Email id - nodal[dot]officer[at]dcbbank[dot]com

Postal address – DCB Bank,

6th floor, Peninsula Business Park,

Tower A, 

Senapati Bapat Marg,

Lower Parel

Mumbai – 400013

Telephone - +91 22 66187099

Level 4 –

This is the final level of escalation available within the Banks’s system. The customers can contact the Senior Management at this stage to address their grievances and seek a resolution for the same. The customers can expect to receive a reply within 10 working days from the date of such escalation.

After exhausting all the available channels with the internal system of the Bank to resolve their issues/grievances, the customers can contact the Banking Ombudsman appointed by RBI in this regard to resolve their grievances or seek a satisfactory response for the same.

The Bank also has the grievance redressal available for its Demat Customers. The Demat Customers of the Bank can escalate their complaint/grievance to SEBI at their Complaint Redressal Portal ‘SCORES’ in the event that such customer is not satisfied with the response or non-receipt of any response from the Bank in the capacity of the customer’s Depository Participant (DP). The details for the same are available at the Banks official website.

About DCB Bank

The origins of DCB Bank are in in Mumbai in 1930s. The bank started at very grass root levels and has grown today to have a huge network of 334 branches and 505 ATMS with its presence in 19 States and 3 Union Territories across the country.

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