DCB Bank Home Loan Customer Care

About DCB Bank

DCB Bank Ltd. is a private sector bank headquartered in Mumbai, India. It offers products to individuals, small and medium businesses, rural banking and mid corporates across its network of branches in India.

DCB Bank Home Loan

DCB Bank offers home loans to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. DCB Bank offers home loans starting from Rs. 10 Lakhs to Rs. 5 Crores. The borrowers can get up to 90% value of the property. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

DCB Bank Customer Care

DCB Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest DCB Bank branch and their queries clarified.

Email: You can now get your queries clarified through emails. Sending emails lets you contact the customer care department quickly and immediate response without any hassle. Customers can send in their queries related to home loan at customercare(at)dcbbank(dot)com or loans(at)dcbbank(dot)com.

Social Media: DCB Bank is quite active on social media platforms. The bank updates all the information, announcements or product details online through such medium. You can follow their pages to get quick updates. Moreover, you can also post your queries at their page to get immediate response.

By Post: Customers who are not familiar with emails or contacting the customer care department through phone can write a post to the below address to get detailed reply.

DCB Bank Limited,
P.O. Box No. 7643,

Malad (West),

Mumbai 400064,

India

DCB Bank Home Loan Customer Care

Checking eligibility for the home loan is simple with DCB Bank. You can just call up the DCB Bank home loan customer care team and check how much loan amount you are eligible and how much down payment you need to make to get the home loan from DCB Bank. The executives will give detailed information for queries related to interest rate, loan tenure, repayment options, etc.

Following are the toll-free numbers and email IDs using which you can contact the customer care team of DCB Bank.

DCB Bank Grievance Redressal Procedure

DCB Bank has a systematic grievance redressal procedure like every other bank. If you have any concerns related to the home loan or the service offered by the bank is not satisfactory, you can register your complaint through the following ways and means.

Online Complaint Form

Customers can visit the official website of the bank and fill up the online complaint form to seek redressal. Your personal details, contact details, complaint regarding what service etc. need to be entered to process the complaint. Once you have submitted, the bank executive will contact you or you will get your grievance redressed shorty.

Customer Care Centre

DCB Bank is committed to providing reliable solutions for the customers. For an immediate response, the customers can call up the customer care centre specially set up to listen to the queries of all kinds. Apart from the telephone communication, the customers can also get in touch with the customer care department through emails, social media and by post.

Principal Nodal Officer

DCB Bank ensures a proper response for your query within 10 working days. However, if you are unable to find a solution to your query within the stipulated time frame, you may escalate your concerns to the Principal Nodal Officer. You can write or send an email to the following addresses.

Principal Nodal Officer,

DCB Bank Limited,
6th Floor, Peninsula Business Park,

Tower A, Senapati Bapat Marg,

Lower Parel, Mumbai-400013.

Email: nodal(dot)officer(at)dcbbank(dot)com

Banking Ombudsman

In an unfortunate turn of event, if the bank is unable to resolve your concern, you may escalate the matter to the banking ombudsman appointed by the Reserve Bank of India.

FAQs: DCB Bank Home Loan Customer Care

1. What is the toll-free number to contact DCB Bank customer care centre?

You can call up at the toll-free numbers 1800 209 5363 or 1800 123 5363.

2. What shall I do if the bank is unable to resolve my grievance?

You may contact the banking ombudsman appointed by the Reserve Bank of India.

3. What is the tenure of DCB Bank home loans?

The maximum tenure on DCB Bank home loan is up to 30 years.