DCB Bank Credit Card Customer Care

DCB Bank Credit Card Customer Care

DCB Customer Care Toll Free number: 022 6899 7777

The customer care service of DCB Bank is equipped to handle any nature of queries or concerns or any kind of information that the customer may seek in order to ensure the smooth functioning of his/her banking transactions. The bank has a 24x7 available toll free customer care service that can address routine as well as specific nature of issues and assist the customers with regards to the various products and services offered by the bank like loans, NRI banking, credit/debit cards, wealth management, insurance and many more as required by the customers

What is the Customer Care number of DCB Bank?

The bank has a dedicated customer service available 24x7 that the customers can approach to address their banking needs or in case of any information required. The details of the general customer care service available for the domestic customers are enlisted below.

• Toll-free numbers – 022 6899 7777, 1800 123 5363
• Email – customercare[at]dcbbank[dot]com
• Email for Loan Account Queries – loans[at]dcbbank[dot]com
• Email for Demat Account Queries – demat[at]dcbbank[dot]com

The bank has separate customer care channels dedicated specifically to address the needs of its NRI customers. This service is available 24x7 so as to provide maximum support to its customers with trained personnel that have specialized in handling any specific queries or issues pertaining to NRI banking needs. The details of the customer care service available for the bank’s NRI customers are enlisted below.

• India Toll-free numbers – 022 6899 7777, 1800 123 5363
• Other contact number - +91 22 61271000
• Email – nri[at]dcbbank[dot]com

The customers can also write to the bank at the following address

DCB Bank Limited,

P.O. Box No. 7643,

Malad (West),

Mumbai – 400064, India

What are the Credit Card/Debit Card customer care Numbers?

The customers can contact the customer car numbers available above to address their issues regarding credit cards or debit cards. The customer service is available 24x7 so the customers can also report immediately in the event of loss theft or misuse of their cards and block or hotlist their cards in order to protect themselves from any further damage.

Phone Banking / SMS Banking Facility

Phone Banking and MS Banking have become the need of the day in order for the banks to cater to immediate banking needs/transactions of the customers who are constantly on the move. The bank facilitates a number of services through its phone banking and SMS banking services. The customers need to register their mobile number in order to avail of this facility and also have an active DCB Bank Account. This facility can also be availed by the Bank’s non-individual customers. They have to register in a separate request format as prescribed by the Bank available at the Bank’s Branches.

Some of the facilities available to the customers through Phone Banking/SMS Banking are enlisted hereunder.

• Account balance information
• Request for a new checkbook
• Stopping payment of any cheque
• Term deposit details
• Instant ATM PIN generation
• Blocking/hotlisting credit/debit cards
• Details of latest transactions done by the customers (up to last 5 transactions)

Grievance Redressal

DCB Bank has a separate portal on its website for the customers to address their grievances or complaints. The bank has four levels of escalation within its system to address and resolve any complaints or grievances faced by its customers.

• Level 1 – The customers can contact the customer care service available with the bank to register any complaints or raise any queries through the various channels as mentioned above. Alternatively, they can also get in touch with the Branch Manager or Branch Operations Manager (BOM) or their Relationship Manager (RM) at the customer’s home Branch Office.
• Level 2 – The customers can escalate their grievances to the Regional Heads/Regional Nodal Officers in case the response received at the primary stage is unsatisfactory or if the issue remains unresolved.
• Level 3 – In the event that the customer does not receive a response within 10 working days of filing the complaint or if the response received at the secondary stage is not satisfactory to the customer, he/she can further escalate the complaint/grievance to the Principal Nodal Officer at the Corporate and Registered Office at the following email id, nodal[dot]officer[at]dcbbank[dot]com
• Level 4 –This is the final level of escalation available within the Banks' system. The customers can contact the Senior Management at this stage to address their grievances and seek a resolution for the same. The customers can expect to receive a reply within 10 working days from the date of such escalation.

After exhausting all the available channels with the internal system of the Bank to resolve their issues/grievances, the customers can contact the Banking Ombudsman appointed by RBI in this regard to resolve their grievances or seek a satisfactory response for the same.

The Bank also has the grievance redressal available for its Demat Customers. The Demat Customers of the Bank can escalate their complaint/grievance to SEBI at their Complaint Redressal Portal ‘SCORES’ in the event that such customer is not satisfied with the response or non-receipt of any response from the Bank in the capacity of the customer’s Depository Participant (DP). The details for the same are available at the Banks official website.

DCB Bank Locate the Bank

The customers can get a detailed list of the Bank’s Branches and ATMs and also find the nearest branch or ATM to carry out their banking needs/transactions at their convenience. Customers can also contact the Bank’s corporate office at the following address

DCB Bank Limited

6th Floor, Tower A

Peninsula Business Park

Senapati Bapat Marg

Lower Parel, Mumbai – 400013

About DCB Bank

DCB Bank came into being in 1930s in Mumbai at very grass root levels and has grown today to have a network of 334 branches and 505 ATMS with a presence in 19 States and 3 Union Territories across the country. The Bank has received the status of the Scheduled Commercial Bank from RBI in the year 1995.

DCB Bank Credit Card Customer Care FAQS