Customer Care Number UPI

• It facilitates users to transfer funds on a real-time basis without any delay or inconvenience.
• Funds can be transferred instantly on a 24*7 basis, which eliminates any need to wait for confirmation relating to transfer e.g. NEFT.
• Transactions can be completed simply with the help of a Virtual Payment Address which excludes the need for banking details.
• It is a highly effective way to promote non-cash transactions and can be installed on any smartphone.
• As a UPI PIN is unique for every bank account, it ensures that it is used only by the intended person.
• It eliminates the risk of losing a bank card or misuse of critical banking information.
• Funds can be transferred at any given point of time.
• It is the cheapest way to transfer money when compared to other modes of transfer.

These utilize a significant level of resources and capacity which often lead to transaction failures. So, RBI has proposed a simpler process by enabling on-device wallets in UPI apps to conserve resources without affecting the customer experience.

Also for people who are not familiar with the fundamentals of UPI payments and still wish to seek help for better learning, the system has set up a 24*7 UPI customer care which assists the users in different situations.

UPI Customer care

Bharat Interface for Money (BHIM) is an official mobile payment application launched by the National Payments Corporation of India Ltd. which has a ‘Get in Touch’ facility for customers with a special customer complaint/ query/ feedback

BHIM UPI Customer Care Number

A toll number has been launched by the Government to address queries and issues relating to digital payments.

The toll-free number is as follows: 1800-1201-740, 022-45414740.

What is BHIM's Get in Touch service?

‘Get in Touch’ facility is a special facility launched to address customer complaints/queries/ feedback. Areas of complaint covered under this facility are:

1. Transactions.

2. BHIM Cashback

3. PIN

4. Account

5. Registration

6. SMS

7. Login and Others.

How to register a complaint?

If you have a complaint regarding any of the above services, you are required to follow the steps below:

1. Visit the BHIM ‘Get in Touch’ page

2. Select the type of service being Complaint, Query or Feedback.

3. If you want to register a complaint, click on the type of complaint.

4. Fill in the details for the type of complaint carefully.

5. After filling the fields, enter the captcha and click on ‘Submit’

After processing, redressal shall be forwarded to your email -id.

Some people also prefer using Banking apps to perform UPI transactions. In that case, banks facilitate a separate UPI Customer Support team to resolve all UPI related queries and issues.

How is UPI better than other payment systems?

24*7 availability: UPI enables its users to process immediate money transfers through any mobile device round the clock.

Ease of use: UPI works as a single mobile application for accessing different bank accounts. Also, fund transfer takes place by 2-factor authentication with a single click, which makes the process seamless and convenient.

Security with VPA: A Virtual Payment Address (VPA) offers enhanced security as it does not require any bank details like account number or IFSC code.

Utility payments made easy: UPI enables easy utility payments by facilitating easy over the counter and QR code payments.

Zero transaction charges: The major advantage of UPI payments is that it is completely free of cost for any service. While fund transfers via NEFT are valued at a minimum of Rs 2.5 per transaction and IMPS at Rs 5 per transaction.

Higher limits compared to mobile wallets: Mobile wallets offer a limit of Rs 20,000 for transactions, after completion of KYC with the companies managing such wallets, while UPI offers a significantly higher limit of Rs 1 Lakh per transaction.

UPI Help has also been launched on the BHIM UPI app, which allows users to check the status of pending transactions and raise complaints for non-processed transactions or for cases where money is not credited to the beneficiary.

UPI help shall also proactively update the final status of pending transactions if the user takes no further action relating to it.

Which banks have rolled out the UPI Help feature for users?

To start with, the feature has gone live on the BHIM app for the customers of State Bank of India (SBI), Axis Bank, HDFC Bank and ICICI Bank.

How to register a transaction related grievance on the BHIM app?

In the BHIM app, under the option of ‘Raise a complaint, you can find your transaction history. You are required to select the transaction against which you wish to register a complaint. After which, two options shall be visible on the screen namely.

1. Raise Concern

2. Call Bank

If you wish to raise any issue in any transaction select the raise concern option and provide details in the online complaint form and submit the same.

If you wish to connect to a customer care representative, you may select the second option, which will connect you to the customer care of BHIM on the toll-free number 1800-120-1740.

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