Corporation Bank Customer Care

Corporation Bank 24*7 Customer Care Toll-Free Number

In case of any emergency needs with Corporation Bank, the following contact details can be used to get in touch with the Bank:

• Emergency Helpline Number: 0824-2440659, 0824 - 2861555 and Board Line No: 0824 – 2861888
• Emergency Helpline Number for Customer Services: 0824-2861586

Corporation Bank Customer Care for Cards

If there is any query or clarification required on your debit or credit cards, the following details can be used:

• For ATM / Debit Card related Queries / Complaints: ftscentre[at]corpbank[dot]co[dot]in
• Toll Free: 1800 425 2407 Others: 080 26600587, 26602500
• In case your ATM/ Debit /Credit Card is lost / stolen: 
• ATM/Debit Cards: 1800 425 2407 (Toll Free)080 - 26600587 / 26602500
• Credit Cards: 1800 22 6606 (Toll-Free) 022 - 4042 6009
• For Credit Card Related Queries / Complaints: hoccd[at]corpbank[dot]co[dot]in Toll Free: 1800 22 6606 Others: 022 4042 6009
• For Corp Prepaid Gift Cards Queries: 1800 425 2407 (For Select Operators only) 080 26602500 / 26600587

Corporation Bank Customer Care for Internet Banking

Corporation Bank has a robust internet banking system. For any help regarding online transactions, one can contact the Bank in the following manner:

• Email: webcentre@corpbank.co.in, ibank[at]corpbank[dot]co[dot]in 
• Toll Free Customer Care Number: 1800 425 2407

Corporation Bank Customer Care for Forex and Shares

For queries and clarification on Forex and Shares with the Bank, the following contact details can be used:

• For Queries relating to Forex: ibd[at]corpbank[dot]co[dot]in
• For Queries relating to Shares & Bonds: isd[at]corpbank[dot]co[dot]in, 0824 - 2424971, 2423853

Corporation Bank Customer Care for Loans and Schemes

For any issues or clarifications regarding Corporation Bank Loans and Schemes, the following customer care contact details can be used:

• For Queries relating to Retail Loans: horls[at]corpbank[dot]co[dot]in, Tel :0824-2861447
• For Queries relating to Deposit Schemes: rmd[at]corpbank[dot]co[dot]in, 0824 - 2861386 - 367, 385

Corporation Bank Customer Care for General Queries

If you’re an overseas customer of Citibank, you can make use of the following numbers to contact the bank from your respective resident country.

There is a dedicated contact line for General clarifications or queries with Corporation Bank.

• Email: query[at]corpbank[dot]co[dot]in
• Customer Care Number: 1800 425 3555 is working from 8 A.M to 8 P.M on working days

Corporation Bank Customer Care for Government Schemes

Any requirements related to Government Schemes or Loans with Corporation Bank; the following contact details can be used:

• For queries relating to Government Business, Bancassurance & Third-Party Products: bancassurance[at]corpbank[dot]co[dot]in, 0824 - 2861805, 804, 458
• For queries relating to Priority Sector Lending: 0824 2444182 [D]0824 2426416 to 6420[Extn] 434
• Corp Bank MSME Customer Support: smesupport[at]corpbank[dot]co[dot]in

Corporation Bank Customer Care for Corporate Advances

Corporation Bank can be contacted specifically for corporate advances/credit. The following are the contact details:

• General Manager Credit Division, Head Office, Corporation Bank Mangalore - 575 0010824,  2426416
• Deputy General Manager Credit Division, Head Office, Corporation Bank, Mangalore - 575 001
• Telephone:0824 2424117

Corporation Bank Customer Care for Government Business, Bancassurance and Third-Party Products

Corporation Bank can be contacted for queries specifically related to Government Business, Bancassurance and Third-Party Products.

• Address: Deputy. General Manager, Government Business, Bancassurance & Third-Party Products Division, Head Office, Mangaladevi Temple Road, Pandeshwar, MANGALORE - 575 001
• Telephone: 0824 - 2861805, 804, 458
• Email: bancassurance[at]corpbank[dot]co[dot]in

Redressal of Complaints

Corporation Bank believes in offering financial services to its customers at par with global standards and make the experience with the bank a smooth one. Corporation Bank is always in the pursuit of excellence in providing quality services. If there is a concern in the service provided, customers can share suggestions and feedback. The following steps can be noted:

• For an immediate redressal of the issues, the concerned Branch Manager must be notified. A complaint form can be taken from the bank branch and submitted for acknowledgment. The Bank Manager is the first point of contact for immediate redressal of grievance.
• There is also an option of submitting the grievance and checking the status online. This can be done through the bank’s website.

Grievance Redressal Mechanism 

Customers need to approach the Branch Manager as the first step in the grievance redressal mechanism. If they are not satisfied with the resolution provided, the issue can be escalated in the following manner:

In case, the customer is not satisfied with the response or solution received within a month of lodging the complaint at any level of the bank, he/she can contact the Banking Ombudsman.

Grievance Redressal Mechanism for Bancassurance

Customers of Bancassurance must approach the Bank Manager of the bank branch from where the policy has been purchased to register their concerns. If the response received is not satisfactory, the matter can be escalated as per the following:

FAQs