City Union Bank Personal Loan Customer Care

What is City Union Bank Personal Loan Customer Care Number?

Customers can contact the customer care service of the bank through the 24x7 available number 044-71225000as well as the general customer care email id customercare[at]cityunionbank[dot]com.

The bank also has state wise customer are numbers that the customers can use other than the general customer care number. These state wise numbers are enlisted below.

Customers can contact the above customer care numbers for any information required. The customer care centres of the bank are well equipped with thoroughly trained personnel to provide the customers with personalised services or resolution to their issues.

City Union Bank also has the facility to interact with a one of its kind interactive humanoid (robot) to facilitate the customers with as many as 125 routine queries or a virtual assistant Ask Lakshmi at the official website of the bank.

Apart from the above customer care numbers and email id, customers can also contact the head office of the bank at the following address

City Union Bank Ltd.,

"Narayana" No.24 B, Gandhi Nagar,

Kumbakonam-612001

Tel - 0435-2402322, 2401622

FAX - 0435-2431746

What is Personal Loan?

Banks offer personal loans to the customers for their immediate personal needs. They are one of the quickest and the easiest loans available to the customers usually without any collateral or security and also with minimum documentation and loan disbursal period.

Details of CUB Personal Loans

The personal loans offered by the bank are mainly CUB Consumer Loan (for the purpose of purchasing any consumer durable or household items) and CUB Sona (a loan available against pledge of gold/jewels). The details of such personal loans of the bank are mentioned below.

• The bank offers personal loans to salaried and non-salaried individuals meeting the required income eligibility criteria set by the bank’s guidelines or policies in place in this regard.
• The maximum amount of loan that can be disbursed for CUB Consumer Loan is Rs.1,00,000 whereas the same in case of CUB Sona is Rs. 5,00,000.
• The margin requirement for CUB Consumer Loan is 10% and that for CUB Sona is 25%.
• The tenure of loan for CUB Consumer Loan ranges from 36 months to 60 months as compared to a maximum tenure of 1 year in case of CUB Sona.
• The customers can contact the customer care service of the bank to get the details of rates of interest applicable in each case as well as the documents and/or any security required for applying these loans.

Grievance Redressal

City Union Bank has three levels of escalation for grievance redressal within the Bank. This is a systematic process aimed at providing the utmost relief to the customer while addressing their concerns in the best possible manner.

Level 1 – 

The first level of escalation available at the bank is the registration of the complaint or grievance directly at the bank’s branch or the customer care service by calling the general customer care number 044 71225000 or email them at customercare[at]cityunionbank[dot]com. The customer has to provide the details of the issue to be raised as well as his/ her account information as required.

Level 2 – 

This is the second level of escalation where the customer can raise the complaint to the Grievance Officer by providing the details of the complaint number i.e., the reference number provided at the first level by means of an email at complaints_grievances[at]cityunionbank[dot]in or by writing at the following postal address,

Deputy General Manager

City Union Bank Ltd. 

No.24 B, Gandhi Nagar, 

Kumbakonam - 612001. 

This can be done in the event that the customer does not get a response from the bank in the due time or the response received is unsatisfactory.

Level 3 – 

This is the highest level of escalation available within the bank. If the customer does not get a response in due time from the Grievance Officer or if the response received is not satisfactory, the customer can escalate his/her complaint to the Principal Officer for Complaint and Redressal as appointed by the Bank by writing an email at principalofficer[at]cityunionbank[dot]in, or the following postal address,

General Manager 

Inspection Vigilance and Audit

City Union Bank Ltd.,

No.24 B, Gandhi Nagar, 

Kumbakonam - 612001

The customer can further take his/her complaint/grievance to the Banking Ombudsman, as appointed by the RBI, if the response from the Principal Officer for Complaints and Redressal is not received in due time or if the response so received is unsatisfactory.

Locate the Bank

City Union Bank has a huge network of branches and ATMs available for the benefit of the customers to carry out their banking needs. Customers can locate the nearest branch or ATM of the bank by visiting the official website of the bank and using the virtual assistant customer care service available Ask Lakshmi or a clicking on the separate portal for locating the same.

About the Bank

City Union Bank was founded in the year 1904 and has an extensive network of about 550 Branches and ATMs at about 1486 locations. It has expanded from originally functioning as a regional bank to a having a national presence today.

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