Citibank Credit Card Customer Care

What is Citibank’s toll-free customer care Number?

The general toll-free number that the customers of Citibank can use for any kind of queries or information or raising their concerns is 1800 210 2484. This service is available 24x7 between 10.00 am to 6.00 pm from Monday to Saturday (except on national holidays).

The customers calling from outside of India can call on the number +91 22 4955 2484.

The customers can avail of the customer care service on the above numbers with regards to any queries like internet banking, NRI accounts, loans, wealth management, insurance, and various other banking products.

Citibank also has an online portal for the customers to get the answers to their routine or specific queries. The customers can connect the official website of the bank and can use the virtual assistant or log in through a secured manner to resolve their routine or specific queries respectively. They can also communicate with the Customer Care Head via email for the same.

Credit Cards/Debit Card Hotlisting

Citibank has a special emergency customer care service in relation to Credit Card or Debit Card misuse, theft or loss of the card. The customers can call on the following numbers in such case,

• Toll-free number (India) – 1800 267 2425
• Local dialing - +91 4955 2425

The customers can avail the emergency services in the following cases,

• The customer has lost the Citibank Bank Credit or Debit Card.
• The customer’s Citibank Bank Credit/Debit Card has been stuck in the ATM Slot upon using such a card.
• Transaction alert receipt in the event when such transaction is not authorized i.e., it is not done by the customer.
• Cash was not dispensed upon using the Credit/ Debit Card.

International Customer Care contact information

Citibank has alternate contact number and mailing addresses for its NRI customers or overseas customers that the customers can use in case of any issues or seeking any information. Following is the list of such contact information available.

For Grievance Redressal

The bank has five levels of escalation that the customer can use to report any issues or seek redressal of their complaints or grievances.

Level 1 – This is the primary level where the complaint is first raised. The customer can use various channels at this stage like,

• Toll-free numbers are available 24x7
• Online help desk (Ask me)
• Email
• Through a Letter of Submission to the Citibank Online Inbox, contacting the Bank’s Branch, contacting through social media

Customers can expect a response to their queries within 4 working days from the date of receipt of such a complaint or query.

Level 2 – This is the second level of escalation available to the customers. The customers can take their complaint or query to the Head-Customer Care through the required Webform if the response at the primary level is unsatisfactory or if the response is not received in due time. Response within 2 working days is to be received by the customer at this stage.

Level 3 – In the event that the customers do not receive a response within 2 working days from the Head-Customer Care or if the response received is not satisfactory then they can further escalate their complaint or query to the Principal Nodal Officer.

The following are the channels available for the same.

• Principal Nodal Officer, No.2, Club House Road, Chennai – 600 002
• Email – principal [dot]nodal[dot]officer[at]Citibank[dot]com
• Call on toll-free number  - 1800 266 2400/022 4955 2400 (available between 10.00 am to 6.00 pm from Monday to Saturday except on National Holidays)

Level 4 – If the complaint remains unresolved or the response received by the customer is unsatisfactory the customer can take his/her complaint to the Senior Management of Citibank. The customer should expect a response to 2 working days.

Level 5 – This is the highest level of escalation available to the customer. The customer can contact the Banking Ombudsman appointed by the RBI in the event that the complaint remains unresolved within a month from the date when the complaint was raised or the response received is unsatisfactory.

About Citibank

Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. It has a customer base of approximately 2.5 million across India.

citi credit card customer care number FAQS