Canara Bank Home Loan Customer Care

Canara Bank 24x7 Customer Care

Canara Bank has created many channels of communication for customers to connect with them. One can quickly browse through the FAQ section of the bank website to get immediate resolution of your queries. Alternatively, you can contact the bank on their 24x7 customer care number 1800 425 0018 for immediate assistance. Net Banking is another easy way to carry out smaller transactions and make requests. One can also drop at the nearest bank branch and consult a bank representative for queries.

What is a home loan?

If you need to build a house or buy one, a home loan helps you plug you the huge financial requirement. Banks provide home loan that can be repaid in EMIs over an agreed period of time. The house is treated as mortgage to the bank till the entire loan is repaid. The loan is available at a flexible or a fixed rate of interest. The repayment capacity of the individual is based on the disposal income of the applicant. If the repayment capacity is high, the bank will sanction a higher amount of loan. The tenure of a home loan varies from 5 to 30 years. You can also get income tax benefits if a home loan is taken.

Canara Bank Home Loan Customer Care Helpline

Canara Bank website has all required details you may need. There are other ways also get information from the bank regarding their home loans or other loans.

Write to Canara Bank: You can write to the bank directly regarding your queries. The bank response can be expected in 24 hours.

Locating the nearest branch: One of the best ways to gather information on home loan is to visit the nearest bank branch and consult a bank representative personally. The locator service on the Canara Bank website helps you locate the nearest bank branch easily.

Net Banking: With advanced technology, every transaction is getting digitized. Canara Bank net banking service helps in resolving most queries and transactions can be done online from the comfort of your house. Loan application can also be submitted online.

Chat Service: A round the clock chat service is provided on the Canara Bank website. You can easily chat with the representative online and get your clarifications resolved.

Missed Call: Canara Bank has introduced a facility of missed call wherein you can give a missed call and the bank will call you back for sharing information. There is a dedicated number for this service of home loan inquiry - 0 9015 637 637.

How to apply for Home Loan with Canara Bank

Canara Bank has simple and easy ways to apply for home loans. The fastest and easiest is to apply online. You need to enter some basic details and click on the Apply button. The bank will check your details and request documents to further processing. Another way is to drop into any of the Canara Bank loan centres or bank branches to submit your loan application.

It is recommended that you check your loan eligibility before submitting an application as this helps in avoiding a rejections or long drawn hassles. Your credit score also needs to be checked as a low score will leading to rejection of home loan.

Canara Bank Grievance Redressal Mechanism

In order to resolve complaints and other issues with customers, Canara Bank has laid out a structured Grievance Redressal system. Canara bank follows a general time frame of 30 days to resolve customer complaints from the date of lodging the complaint. You can also register your grievance on the bank website wherein a complaint registration number is generated for future reference. This number will need to be quoted in all your communications later with the bank.

Level 1

The first step in registering your complaint is to write to the Bank Branch Managers. You can also approach them personally to discuss your issue.

Level 2

If you are not satisfied with the response received, you can contact the Regional Office or the Circle Office of the bank. This is treated as the second level escalation.

Level 3

If you have not received a satisfactory response at Level 2, you can further escalate the matter to the Bank’s Nodal Officer at the Head Office who is designated to deal with Customers’ complaints and grievances.

The Principal Grievance Redressal Officer at the HO can be contacted at:

General Manager

Strategic Planning & Development Wing

Head Office

112, J C Road

Bangalore-560 002.

Pdwing(at)canarabank(dot)com

Hocss(at)canarabank(dot)com

Another customer friendly initiative taken by Canara Bank is the Customer Meet. This is conducted by the bank on 15th of every month (next working day, if it happens to be a Sunday or Public Holiday) at Head Office/Circle Office/Regional Office/Branches to receive complaints/suggestions for improvement.

A 24-hour tele contact service is available in the bank to facilitate customers with their grievances and seek clarifications at the earliest. This is available on 1800 425 0018.